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Engineer Desktop Support

Bangalore, Karnataka, India
August 10, 2018

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Shivananda Reddy


Sri Jayadurga pg,

Near Adishakthi palakamma temple,

18th main road,off,2nd main Rd,


Govindaraja Nagar Ward,Stage 2,


Contact No: +918*********


Looking forward to work in a challenging and growth oriented environment with scope for learning, innovation and career development through various projects and assignments & looking for a prospect where I can make substantial contribution for company’s growth.


Reliance Jio Infocomm Ltd (Reliance Industries Limited), Bangalore. Feb 2018 to Present


Roles & Responsibilities:

•2 years’ experience in IT Remote support to Global support (APJ Region).

•Ensured that all IT processes complied with ITIL best practices.

•Performed Remote maintenance and management for workstations and servers.

•Track on compliance of RCC and RVC locations which include AV, AD & SCCM.

•Managed Windows 7, 8, Server 2008, 2008 R2, 2012 R2 Troubleshoot network, routing and connectivity issues across various platforms.

•Temperature monitoring of server/hub rooms on regular intervals.

•Administered LAN and provided troubleshooting for systems or networking related issues.

•Performed desktop support, server configuration and hardening.

•Implemented and managed access control for various applications; managed projects, including Windows NT phase out and Windows 2000 deployment.

•Provide L1 Desk side support for 24/7 operations L1 troubleshooting support.

•Installed and maintained servers and workstations including adding/removing users and permissions through Active Directory

•Configured firewalls and created VPNs

•Repaired hardware/software issues with both Windows and Dell WYSE systems.

•Check AV Definition on all thick clients & update manually, Symantec Enterprise Server, Ghost Cast Server.

•Logging Incidents/Service requests for IT issues & requirements

•Performed all systems administration duties, including configuration and maintenance of network services such as Web servers, WINS, DHCP, DNS and FTP on both Windows and Linux-based environments.

•Handling and taking follow-up of incidents/SR till closure with in SLA.

•Ensure all thick clients report to DLP & SCCM console.

•Daily testing of all Applications URL’s & VC connectivity.

•Basic Troubleshooting of Network or application related issue.

•Analysis of IT operational tickets.

•Maintenance of systems hardware and software and related infrastructure.

•Hand’s on experience with Citrix server, citrix receiver, Novel Vox application, jcp, KM, LMS, NICE application, In10’s Application.

Core Qualifications:

•Service Level Management,Quality Management,Maintenance and Repair,Sytem Security,Application Support.

Wipro Limited, Bangalore.

June 2017 to Feb 2018

Technical IT Service Desk Engineer L2.1

Roles & Responsibilities:

•Handling GCSN and ADX ticketing tool.

•Resolving Customer query via Emails and through telephone.

•Handling each issue within SLA timings, made use of helpdesk systems to prioritize work-load and update queries and calls.

•Raising Purchase orders(PO). Preparing reports in excel and updating it on daily basic. Maintaining the data’s for onboarding the partners.

•MS outlook configuration, Outlook backup & restore and troubleshooting

•Printer & Scanner installation and troubleshooting

•Antivirus update & virus protection

•Troubleshot and resolved hardware and software issues on Dell and HP laptops and desktops.

•Installed combo/modems cards and VPN clients, configured and tested.

SRM System, Bangalore.

April 2016 to April 2017.

Desktop Support Engineer L1

Roles & Responsibilities:

•VNC Configuration and team viewer configuration.

•Administered creation of IT accounts and computer systems and offered support.

•Basic networking, peer to peer, Map drive, Data sharing.

•Networking in Domain environment, & troubleshooting.

•Hardware Installation, Maintenance & trouble shooting.

•Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)


2016 Siddaganga Institute of Technology, Tumkuru-572103

Bachelor of Engineering in ECE. CGPA=7.23

Technical Knowledge:

Application : Microsoft office (Excel, word, Power point, outlook) Adobe Photoshop.

Operating System : Windows XP& 98, windows 7, windows 8.1, windows 10.

Technical Skills

•Basic Knowledge on ITIL.

•ITSM Tool, C, C++, Java programming.

•Service Now, BMC Remedy, Spiceworks,HPSM

•Remoting tools: VNC Viewer, Any desk, Team viewer, AMMYY Admin.

Personal Information:

Father Name : Mr. Ramakrishna Reddy

Date of Birth : 01-10-1992

Marital status : Single

Religion : Hindu

Nationality : Indian

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