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Customer Service Sales

Kolkata, West Bengal, India
August 10, 2018

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Name : Sutapa Basak Roy

Father’s Name : Late Sri Giri Gopal Basak

Husband’s Name : Sri Anjan Roy

Address : **/*, ******* ***** ***** Sarani, Block-3, Flat-39


Contact No. :983*******

Material Status : Married

Words : A daughter

Email :

Educational Details :-

1.Passed School Final with 1st division in the year of 1998.

2.Passes Higher Secondary with 2nd Division in the year of 2000.

3.Became a B.Com graduate from Calcutta University with 2nd Class marks in the year of 2004.

Computer Exposure :-

1.Operating system: MS Basic/Windows Xp office (word, excel).

2.Packages: Internet, core, lotus, Excel, ERP / SAP, oracle – net suit, Quick books.

Working Experience

1.Executive. Administration and Accounts in supply chain Division cum Help Desk executive. (Operating with SAP- ERP) in a CFA OF Nicholas Piramal India Ltd. From January 2005to April’2007.

Job Profile (Under ERP/SAP Profile)

2.Bills processing. (Sales and intercompany)

3.Raising credit note.

4.Physically stock checking including product expiry date and report.

5.Product licence information and organised for reissuing.

6.Customer Service (interaction with clients, documentation, correspondence).

7.Assistant to Zonal Division Manager(Marketing and Supply chain) worked with SAP-ERP at RFCL of India(Ranbaxy Fine Chemical Ltd.) from May 2007 to November’ 2007.

Job Profile (Under ERP/SAP Profile)

8.Bills processing. (Sales and intercompany)

9.Raising credit note.

10.Inform sales about stock and transit report.

11.Product licence information and organised for reissuing.

12.Customer Service (interaction with clients, documentation, correspondence).

13.Worked as a cashier in Kotak Mahindra Bank (Head office Kolkata) from December 2007 to October’2008

Job Profile (Under Finacle, ERP/SAP Profile)

14. Cash Counter operation

15. Preparation of Voucher

16. Cash Register system entry

17. Reconciliation of cash as daily basis.

18. Preparing MIS weekly and report to H.O.

19.Secretary to Administration Head cum Front Desk computer operator at CMC Ltd. (A TATA Enterprise.) from November 2008 to October’ 2010.

Job Profile (Under ERP/SAP Profile)

20. Handling Petty cash operation.

21. Administration operation (Handling manpower 700 in a shift.)

22. Maintaining assets register and stocks.

23. Paging for shift scheduling.

24. Processing all interviews scheduling and feedback.

25. Arrangement of food and car for the company staff.

26.Executive.Secretary to the Director atMercantile Pacific Asia Pte. Ltd.(Singapore Based Company) cum Executive Administration/ Finance from January 2014 to till date.

Job Profile (Under ERP, Quick book)

As a AP Services role

27. Bill checking, processing in the system follows up with H.O. for payment.

28. Pending report and release payment report.

29. Preparing MIS for payments and report sent to AP Services Head Director.

30. Interactive with customers /vendors with corresponds and over telephone.

31. Petty cash operation (including petty cash payments/receipts /cash requisition /voucher preparation, reconciliation).

32. Vendor Ledger reconciliation.

As a Secretary role

33. Visa application, processing and get the evisa for company staffs for globally.

34. Air tickets purchase for company staff (International /Domestic).

35. Rate checking, finalizing, getting approval from Director and purchase air ticket for international and domestic travel for company staff.

36. Booking Hotels internationally for the company staffs.

37. Budget preparation for the travel.(Zone /category wise)with currency conversion.

38. Interaction with clients and payments with credit card.

39. Internationally business trip planning, itinerary.

40. Preparation report regarding business trip expenses in different currency and balance payments disbursement.


1.Writing stories(Book published at Kolkata Book Fair).

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