Mental Health Customer Service
Resume:
Erin Montano
****B Roosevelt Court
Lemoore, California
*********@*****.***
Summary
Dedicated Customer Service Representative with over 8 years of substantial experience. Maintains high levels of professionalism, patience, and efficiency to minimize customers dissatisfaction and increase company loyalty. Personable and professional under pressure, with motivated and energetic demeanor. Consistently meets and exceeds productivity goals.
Education
Tidewater Community College
College
Virginia Beach, Virginia
Transferred May 2018
Attended for the Fall 2017 and Spring 2018 semesters to begin my general studies toward a degree in Mental Health Counseling. While attending I made both the Deans List, and Presidents List.
University of Phoenix
College
Fresno, California
Enrolled July 2018
Currently enrolled for my Bachelors Degree in Correctional Support Services. I will be a graduate in the Spring of 2020, After which time I will be enrolling in the schools Masters program for Mental Health Counseling.
Employment History
US Navy
Ships Serviceman
August 2009 – August 2017
I flawlessly executed all assignments with zero rework required, and ensured the proper flow of time-sensitive monthly audits. My effective use of all available resources and ability to prioritize resulted in an overall decrease in discrepancies of 30 percent. My dedication and commitment to high standards, as well as motivation, led to being hand-selected as a Purchasing Agent for retail outlets. I coordinated the procurement, inventory, and sale of Ship's Store merchandise which generated over $500k in retail sales and $400k transferred to the ships MWR fund. My keen eye and detail-oriented behaviour kept divisional records in inspection-ready condition, while ensuring all sailors in the division were up to date and at complete medical and dental readiness. I also helped to organize Professional Military Knowledge training, and in-rate training. These trainings led to the advancement of many sailors.
Professional Skills
Patience: Expert
Attentiveness: Advanced
Communicative: Expert
Time management: Advanced
Goal oriented : Advanced
Willingness to learn: Expert
47 WPM with 95% accuracy: Advanced
Volunteer Work
Norfolk State University- helped to judge the Junior Olympics - 12 hours
Norfolk Botanical Gardens - Helped weed, and laid new mulch- 4 hours
Hampton Roads Out of the Darkness - Spread awareness, made contact with prior walkers- 8 hours
Virginia Beach Out of the Darkness- Made contact with prior walkers, checked-in walkers day of event, set up, and tear down- 10 hours
Languages
English: Native
Spanish: Beginner
References
Cory Casper
Supervisor
US Navy
Kristie Collins
Supervisor
US Navy
Jessica Coulson
Co-worker
US Navy
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