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Mental Health Customer Service

Lemoore, California, United States
August 10, 2018

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Erin Montano

****B Roosevelt Court

Lemoore, California



Dedicated Customer Service Representative with over 8 years of substantial experience. Maintains high levels of professionalism, patience, and efficiency to minimize customers dissatisfaction and increase company loyalty. Personable and professional under pressure, with motivated and energetic demeanor. Consistently meets and exceeds productivity goals.


Tidewater Community College


Virginia Beach, Virginia

Transferred May 2018

Attended for the Fall 2017 and Spring 2018 semesters to begin my general studies toward a degree in Mental Health Counseling. While attending I made both the Deans List, and Presidents List.

University of Phoenix


Fresno, California

Enrolled July 2018

Currently enrolled for my Bachelors Degree in Correctional Support Services. I will be a graduate in the Spring of 2020, After which time I will be enrolling in the schools Masters program for Mental Health Counseling.

Employment History

US Navy

Ships Serviceman

August 2009 – August 2017

I flawlessly executed all assignments with zero rework required, and ensured the proper flow of time-sensitive monthly audits. My effective use of all available resources and ability to prioritize resulted in an overall decrease in discrepancies of 30 percent. My dedication and commitment to high standards, as well as motivation, led to being hand-selected as a Purchasing Agent for retail outlets. I coordinated the procurement, inventory, and sale of Ship's Store merchandise which generated over $500k in retail sales and $400k transferred to the ships MWR fund. My keen eye and detail-oriented behaviour kept divisional records in inspection-ready condition, while ensuring all sailors in the division were up to date and at complete medical and dental readiness. I also helped to organize Professional Military Knowledge training, and in-rate training. These trainings led to the advancement of many sailors.

Professional Skills

Patience: Expert

Attentiveness: Advanced

Communicative: Expert

Time management: Advanced

Goal oriented : Advanced

Willingness to learn: Expert

47 WPM with 95% accuracy: Advanced

Volunteer Work

Norfolk State University- helped to judge the Junior Olympics - 12 hours

Norfolk Botanical Gardens - Helped weed, and laid new mulch- 4 hours

Hampton Roads Out of the Darkness - Spread awareness, made contact with prior walkers- 8 hours

Virginia Beach Out of the Darkness- Made contact with prior walkers, checked-in walkers day of event, set up, and tear down- 10 hours


English: Native

Spanish: Beginner


Cory Casper


US Navy


Kristie Collins


US Navy


Jessica Coulson


US Navy


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