Manufacturing, Assembly, Production,Clerical

Polly G. Cloude

*** ***** ****** **, ******** VA, 22824 (C) 540-***-****/********@*****.***

Professional Summary

Service-oriented, with many years experience, in a office environment. Core competencies include Customer Service, and Bookkeeping, as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency.

Skills

Services Oriented Management of Financial Resources

Clerical Active listener

Customer and Personal Service Time management

Critical Thinker Microsoft Office

Experience

Packer 1/2018-

Staffmark: Harrisonburg, VA/540-***-****

As a Packer for Ambros North America, I pack Applesauce into individual boxes for Ambros customers.

Assistant Manager 10/2017-12/2017

Family Dollar: Woodstock, VA/540-***-****

Open and close the store. Assist with training cashiers. Audit deliveries by vendors. Stock shelves. Operate the cash register. Assist customers.

Night Auditor 5/2017-8/2017

The Mimslyn Inn : Luray VA/ 540-***-****

Make and confirm reservations

Greet, register, and assign rooms to guests of the Inn.

Verify customer’s credit, and establish how the customer will pay for the accommodations

Issue room keys.

Post charges, such as those for room, food, liquor, to guest ledgers

Compute bills, collect payments, and make change for guests

Perform bookkeeping activities, such as balancing accounts, and conducting nightly audits.

Close the day’s finances.

Run reports for Management, Housekeeping, and Dining Room for that day.

Prepare detailed reports on the audit findings for management.

Resident Service Manager 5/2015 – 8/2016

The Hills- Harrisonburg (Stonegate): The Scion Group/ 312-***-****/ Harrisonburg VA

The Hills- Harrisonburg (Stonegate) is a Student Housing apartment complex . Stonegate was purchased by The Scion Group on May 15, 2015 from American Campus Communities. I came to Stonegate September 2007. My duties were basically the same for both companies, only the titles changed. My responsibilities were:

Posted charges, and payments, to the Residents’ ledgers.

Prepared bank deposits by balancing receipts, against cash.

Performed general office duties, such as filing, answering the phone, and handling routine correspondence.

Conferred with the residents and their parents by phone or in person to collect payments, answer questions, train on payment software, or resolve disputes

Create spreadsheets, and word documents, mailed merged notices, and bills.

Prepared the month end reports for Stonegate for our corporate office.

Bookkeeper 9/2007-5-2015

Stone Gate: American Campus Communities- www.theworknumber.com Harrisonburg VA

Posted charges and payments to the Residents’ ledgers.

Prepared bank deposits

Made collection calls to the residents and their guarantors.

Trained the resident and guarantor to use the online payment software.

Prepared the monthly reports for the corporate office.

Performed general office duties, such as filing, answering the phone, and handling routine correspondence.

Collection Representative 6/2003-9/2007

Page Memorial Hospital: 200 Memorial Dr, Luray VA 22835/ 540-***-****

Notified customers of the delinquent balances either by phone, mail, or in person

Advised customers of the necessary actions and strategies for debt repayment

Worked with the hospital’s attorney to file on outstanding balances

Vendor Representative 9/1999 – 11/2001

Trans Union Settlement Solutions- Wilmington DE

Prepared the material necessary for second mortgages, by engaging Abstract companies or individuals to go out to the court houses and gather the title information

Trained these individuals and audited their work before sending it on to the banks

Inbound Sales Representative 2/1999 – 8/1999

AIG Insurance Agency Wilmington DE

Via inbound calls, sold automobile insurance.

Collection Representative 2/1985 – 2/1999

The Franklin Mint: Franklin Center PA

Responsible for the accounts sent to the collection agencies.

Balanced the statements sent by agencies, against the payments sent.

Advised the customers of the necessary actions for debt repayment.

Helped arrange payment plans

Assisted in locating and training new collection agencies

Part Time Sales Clerk 7/1985-6/1988

JC Penney Granite Run Mall, Media PA

I worked in the Women’s Clothing section.

Assisted customers in picking out clothing.

Was responsible for ringing up the sale.

Arranged items on tables and racks as they came up to the area for sale.

Manufacturing 1971- 2/1985

The Franklin Mint Franklin Center PA

Assisted in the production of collectibles

Ran automated machine to clear coat Silver coins, plates, and ingots

Spun cast pewter figures

Education

High School / General Academics/ graduated 1970

St Paul’s School for Girls, Brooklandville Maryland

Accomplishments

Grace Hills’ Fair Housing, Harrassment in the Workplace, Customer Servie, Leasing I, II, III, and IV, Curb Appeal

References

Brittney Hebermehl: Office Manager, Blue Ridge Tour Inc., 540-***-**** *************@*****.***

Melissa Kisamore: Onsite Community Manager, FirstService Residential, 540-***-**** **********@*****.***

Jennifer McCloskey: Marketing Manager for LandMark Properties, 814-***-**** **********@*****.***

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