RYAN YOUNG

**** ** **** ****** #***, Wilton Manors, FL 33334 917-***-**** ac6m76@r.postjobfree.com SALESFORCE OPERATIONS IT & COMPLIANCE DESIGN AND CONTROLS OPERATIONS EXPERTISE REPORTING EXPERTISE EXECUTIVE SUMMARY

SALESFORCE CRM DIRECTOR / LEADER WITH A STRONG TRACK RECORD OF SUCCESS ENABLING THE IMPLEMENTATION AND ADOPTION OF THE CRM PLATFORM ACROSS BUSINESS LINES TO IDENTIFY NEW OPPORTUNITIES TO ENGAGE PROSPECTS AND CONVERT LEADS TO CREATE CUSTOMERS FOR LIFE. ADEPT AT BUILDING AND MOTIVATING TEAMS TO CONTRIBUTE TO A COMPANY’S FINANCIAL AND SHAREHOLDER VALUE. Professional Certifications:

Salesforce Administrator Certification

Apttus CPQ Certification, (Salesforce Managed Package) Jitterbit Certified Architect, (ETL tool)

Technical Salesforce Leader, fusing leadership experience with strong technical acumen to drive continuous improvements in processes, team performance, system capabilities, and workflow. Devises solutions to lift service and quality, reversing inefficiencies and generating cost/time savings for organizational excellence.

Reduced process error rates to <1% via tracking and logging tools for transparency, team evaluation standards for reward/termination decisions, and process flow improvements.

Orchestrated corrective action for $300K weekly financial, purging 100% of output variation and aligning operations and IT financials process with SOX compliance by uncovering gaps, conducting report cross-analysis, partnering cross functionally to reverse inaccuracies, and formulating data integration and sharing tool.

PROFESSIONAL OVERVIEW

Salesforce Operations Manager HAYMARKET MEDIA, NEW YORK, NY 10-2015 to Present

Manage Salesforce full scale enterprise wide implementation and related integration partners and managed packages.

Manage all aspects of Salesforce customization including: reporting object types, reports, dashboards, custom objects, validation (including cross object), automation, workflow rules (including time-based queues), flows, processes, automated communications/field updates, templates, conversion mapping, formula and rollup summary fields as well as user interface design using Enterprise Edition.

Architect for Salesforce managing all aspects of object structure, profiles, roles, permissions, and user training as it relates to Salesforce.

Manage implementation, upgrading, testing, and functionality expansion of managed packages (Sandbox and Production), working with partner technical resources to establish business requirements and resolve technical issues in a timely manner.

Senior Salesforce Operations WEBMD HEALTH SERVICES, NEW YORK, NY 1-2015 to 10-2015

Manage all aspects of Salesforce customization including: reporting object types, reports, dashboards, custom objects, validation (including cross object), automation, workflow rules (including time-based queues), flows, processes, automated communications/field updates, templates, conversion mapping, formula and rollup summary fields as well as user interface design using Enterprise Edition.

Administrator for Salesforce managing all aspects of user setup, profiles, roles, permissions, and user training as it relates to Salesforce.

Manage implementation, upgrading, testing, and functionality expansion of managed packages (Sandbox and Production), working with partner technical resources to establish business requirements and resolve technical issues in a timely manner.

Analyze database and pipeline changes including movement within the Salesforce database structure and mass movement of data using the Salesforce Data Loader.

Manage redesign of Salesforce database and reconfiguration of data and objects to maximize functionality.

Salesforce Operations UNITED ONE RESOURCES, WILKES-BARRE, PA 12-2011 to 12-2014

Administrator for Salesforce managing all aspects of user setup, profiles, roles, permissions and security measures.

Managed redesign of Salesforce database and reconfiguration of data and objects to maximize functionality.

Managed all Salesforce CRM requirement gathering and customization including: custom objects, cross object reporting, automation, workflows, lightning processes, flows, conversion mapping, and all custom field types.

Managed all cross object validation rules, custom report objects, all report types, dashboards, user interface design, training documentation, and online training sessions.

Analyzed database changes and managed movement within the Salesforce structure and mass movement of sales and other data using the Salesforce Data Loader.

Project Analyst (Consulting) PROXIMO CONSULTING, JERSEY CITY, NJ 1-2011 to 12-2011

Performed full IT systems, marketing and departmental analysis in order to establish project guidelines for $1B a year corporation that was seeking to expedite data tracking and audit processes for marketing and other processes.

Coordinated operations projects cross-functionally to ensure successful migration of project initiatives. Client and

Salesforce Project Manager (Consulting) AMERICAN EXPRESS-CONTRACTOR, NEW YORK, NY 8-2010 to 12-2010

Managed Salesforce instance creation for pre-paid card division.

Managed client accounts as well as custom card implementation.

Managed Salesforce IT project focused on identifying departmental discrepancies and establishing processes for correction between departments.

EDUCATION

BS, Industrial Relations, Cornell University 2005

Masters Certificate, Economic Development, University of Cambridge 2003 Technical Skills: Salesforce Administration and Technical Configuration (All Aspects), Jitterbit ETL Tool, MS Excel- As it relates to Salesforce data migration and data base manipulation. Awards: SUNY Chancellors Award, Key Award, Two Full Honors Scholarships, PTK Pinnacle Award, submitted winning essay for PTK Distinguished College President Award, Honorary Member of ABG Society