Manager Service

JOSEPH DELIA

** * ******* ******, *** Woodlands, Texas 77382

C 936-***-**** H 281-***-**** Email: **********@***.***

NATIONAL OPERATIONS MANAGER REGIONAL MANAGER BRANCH MANAGER CONSULTANT

Striving towards constant improvement - Superb leadership, organization, and people management abilities - Expertise in Operations, Implementations, and Business Development

PROFILE

With many years of success in running company-wide operational functions and leading large scale projects, from inception to successful completion. I have demonstrated the ability to manage organizational changes and devise methods for increasing profits and streamlining operations. Utilizing my leadership strengths to motivate and direct diverse teams to achieve optimum performance.

AREAS OF IMPACT INCLUDE

Strategic Planning & Leadership Operations Management Finance & Budgeting Profit Growth Business Development Change Management Product Development Contracts Negotiations Union Relations/Avoidance Conversions Executive Management Project Management

ACHIEVMENTS

Researched and developed new strategies to achieve company goals and objectives

Developed plans for retaining talent inside organization and for improving leadership strength

Monitored company policies and developed new operational procedures to increase efficiency

Set challenging cross-functional goals that support the organizational goals and strategies

Developed operational functions such as promotion and placement for increasing productivity

Established standards and guideline that were to be followed by all production departments

OBJECTIVE

Utilizing strong successful managerial experience in corporate operations to establish quality, safety and financial operational standards, to produce positive impact on overall performance of the organization.

CERTIFICATIONS

Six Sigma Green Belt (SSGBC) OSHA Project Management PMP AADAM

EDUCATION & TRAINING

MCCC Warren, MI AS ISO 9000 Training GE Supervisor Workshop SAP Training “Lean Process” Union Avoidance/Relations Course EH&S Safety Modules Managers Modeling Course US Navy

JOSEPH R DELIA

PROFESSIONAL HISTORY

Branch Manager 2016 – Present

DORMAKABA LOS ANGELES

Responsible for profit or loss and sales growth

Managing service managers, technicians, and dispatch coordinators

Operations Director 2015 – 2016

MINER CORPORARION HOUSTON MANAGER

Responsible for Profit, loss and sales growth

Developed Field safety programs

Managed service managers, technicians, and dispatch coordinators

Operations Manager National Fulfillment 2014 – 2015

RECORD AUTOMATIC DOORS NORTH AMERICA

Managed the National Call center, Nationwide Service, and all Special Projects

Operations Manager 2012 –2014

DOOR CONTROLS SOUTH TEXAS

Managed Field Technicians in installation/service of manufacturing products for automated doors

Negotiated new business in fire control, security access for Retail, Healthcare, and Customer Base

Branch Manager Construction Service 2004 – 2012

STANLEY SECURITY SOLUTIONS ACCESS TECHNOLOGIES HOUSTON TEXAS

Managed Field Technicians in installation and service of automatic doors and security systems

Responsible for profit & loss and sales growth for South Texas

Presidents Club,” WIN” Award, Outstanding Service, “Top Performing Branch”

Manager of Services Senior Consultant National Accounts

SIEMENS SBS IRVINE CALIFORNIA

Managed new account development within the IT division that provided services nationwide

Managed activation budgets ranging from $500K to $1.5M to clients including Toshiba, and Coca-Cola

Directed project teams in the design and implementation of networking solutions, hardware/software procurement, asset management, and establishment of help desks

Regional Service Manager

GENERAL ELECTRIC HEALTH CARE (GEMS IT) GREAT LAKES REGION MICHIGAN

Managed clinical field engineers with hospitals in regards to installation and service support

Responsible for profit & loss and sales growth in region

Director, Western Region Regional Service Manager National Accounts

GENERAL ELECTRIC COMPUTER SERVICE CALIFORNIA MICHIGAN

Successfully eliminated a union organization through intensive negotiation and team building

Achieved Service Manager of the Year and Service Excellence Awards three consecutive years

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