Customer Service Store Manager

Barbara J. Biscoe ( Bobbi)

***** ********** **

Lexington Park, MD 20653

(C) 240-***-****

“ I am a friendly, reliable, quick learner and clearly dedicated person who has an ambition to succeed in any given endeavors. Although I have extensive experience in the administration industry, I love to learn and am always up for a challenge in any situation. I get along well with other, while also working efficiently on my own. I am seeking a position where I can

develop and excel while giving my best to an employer. “

Southern Maryland Electric Coop

April 2007- January2016

Customer Service Rep.

Answer incoming customer requests and provides customer education by offering prompt confidential assistance and responding with a level of excellent customer service by understanding and utilizing all related computer program systems, business tools, business processes, Operational Procedures and COMAR (Code of Maryland Annotated Regulations) and when required using additional employee assistance.

Informs customers of various SMECO payment plans, payment arrangements

and Energy Assistance Programs as they may apply to the customer needs; enrolls customers in the programs as appropriate .

Completes follow up with customers to ensure requests and/or issues have been resolved. Customer follow up interaction may be by telephone, email, fax or written correspondence.

Establishes deposits for customers within COMAR (Code of Maryland Annotated Regulations).

Prepares and submits required statistical data.

Processes incoming office correspondence as required.

Conducts outbound customer contacts when business needs require

Open and operate cash drawer components in the current Customer Information System in order to accurately post all types of customer payment; safeguards all confidential information.

Understand SMECO business processes, Operational Procedures and COMAR (Code of Maryland Annotated Regulations) associated with payment posting and Customer Service.

Answers all incoming telephone calls (except direct-inward-dialing calls) and customer requests internal and external) by offering prompt confidential assistance; and responds to complaints and requests for information and assistance by understanding and utilizing all related system applications, business tools, business process, Operational Procedures and COMAR (Code of Maryland Annotated Regulations); directs calls or transfers calls to other SMECO personnel when necessary or upon request; also, may handle customer walk-in inquiries.

Best Buy Corp.

August 2003 - September 2007

Administration Senior

Maintain all daily paperwork, maintain and process payroll, supervise 10-30 persons in a electronic retail setting. While having security clearance to$ 50,000.00 safe. With meeting all budget, and salary goals.

CVS-Pharmacy

April 1997- August 2003

Manger

As part of the management team, I was responsible for the day-to-day management of the store. Responsibilities include coordinating staffing, payroll, accounting, personnel, receiving, loss prevention, controlling expenses and payroll budgets, and assisting in management of all areas of store operations as needed.

Deliver excellent customer service and demonstrate a high degree of professionalism

Assist in the recruitment and hiring of the most qualified applicants to meet the store's needs.

Conduct orientation, train, coach, and manage Department Managers and all associates in execution of daily tasks.

Assist in supervision, staffing and scheduling of the workforce with particular emphasis in areas such as accounting, cashiers, loss prevention, receiving, and maintenance. Ensure compliance with payroll budgets.

Review operational reports and records to ensure adherence to Company policies and procedures.

Monitor the accuracy of receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-backs to headquarters to maintain the accuracy of the inventory.

Coordinate communication between the store and central distribution and/or the corporate inventory control department.

Oversee compliance of Department Managers and all associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.

Help solve problems that affect the store's service, efficiency, and productivity.

Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.

Lock and secure the store.

Exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Managers, and any other Assistant Store Manager, in the day-to-day operations of the store.

Any other tasks as assigned from time to time.

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