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Customer Service Microsoft Office

Detroit, Michigan, United States
August 12, 2018

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Kelsi Robinson

FCA – Fiat Chrysler Automotive

Toledo, OH

**** ******** **, ********* ** 48348

248-***-**** (mobile)


Over 4 years of extensive payroll processing/ customer service experience and proven leadership in multiple functional areas including customer service team leader/technician, claims processing, Proficient in use of Microsoft Office; Excel, PowerPoint, Word, and Publisher.

Professional Experience

Paint Shop Team Member

FCA – Fiat Chrysler Automotive, Toledo, OH

Perform various task relative to preparing the vehicle body to receive paint. ( i.e. sanding, and masking.)

Payroll Specialist

Kelly Services, Troy, MI

July 2015 – January 1, 2017

Performed a variety of complex accounting duties in the preparation, processing, and maintenance of payroll, salary, and benefit calculations; collects, analyzes, updates and reconciles payroll and benefit data on a monthly basis.

Reviewed timesheets for days/hours worked, and calculates and records salary adjustments as necessary; examines and verifies payroll, benefit, leave and position control data for accuracy, appropriateness and documentation.

Researched and analyzed discrepancies and processes appropriate corrections; ensures the accuracy of payroll and benefit codes; researches and processes payroll and benefit adjustment entries; calculate and apply garnishment deduction orders; researches, calculates and prepares payments for various benefit vendors, tax sheltered annuities (TSAs), and state/federal agencies; reviews, reconciles and balances payroll and benefit data for monthly and variable payrolls; assists in coordinating annual open enrollment process including benefits fair; verifies and processes classified sick leave incentive payments;

Maintained accurate records, updates and monitors position control, retirement, salary and benefit related data for Oakland County Michigan.

Responded to inquiries from internal and external clients, resolves problems and recommends solutions; refers active and retired employees to other appropriate resources as necessary; provides data for district auditors, district staff, and local, state, or federal agencies; responds to salary verification requests; researches payroll and benefit record keeping issues including sick leave.

Assisted departments and staff in compiling data and interpreting legal reporting requirements and regulations; assists districts with payroll and retirement processing issues; assists in the development of new procedures as needed.

Payroll Policy Processor

Kelly Services, Troy, MI

Aug. 2014– July 2015

Resolved and clarified issues with patient medications and collaborated with local pharmacies.

Evaluate patient satisfaction and make suggestions for changes or improvements.

Established and maintained positive relationships with residents, families, other area

health care providers, physicians and community at large

Utilized computer programs to retrieve patient data, access patient test results, search for test requirements, access patient testing history and test orders from health care providers, order tests on patients, and communicate with health care providers.

Kept track of patient records, organized files, entered patient information in Microsoft Access, and assisted Liaisons with patient files.

Responsible for maintaining the patient database, accessing the patient's electronic medical records, gathering and verifying insurance information, and scheduling patients for follow-up appointment, procedure or any other situation, with strong attention to time-management.


December 2012 – July 2013 Lakehead University

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