Kimberly Espinal

**** ******* ***** ******

Winter Haven, Fl. 33881

phone: 917-***-**** ● e-mail: ac6m51@r.postjobfree.com PERSONAL STATEMENT

Trained retail manager with experience in the active supervision of all parts of operations including service level, merchandising, inventory, staffing and financial aspects. Strong ability to apply leadership skills, passion and work ethic to motivate staff to perform at their best abilities to produce solid, continued growth of the business.

EXPERIENCE

Celebration Town Tavern- Celebration, Fl 10/2017- Present Server/ Shift Leader

• Manage and collect employee money daily, to enforce proper cash due and tip outs.

• Providing an exceptional service to consumers and maintaining high customer relations.

• Up selling consumers to maximize company's profit.

• Pay attention to detail and ability to dispute resolution. Bath and Body Works- Daytona Beach, Fl 8/2016-10/2017 Merchandising Manager

• Key Holder, opened and closed store daily while performing cash drops to manage profit.

• Organized floor sets for seasonal changes, managed crew to design store to meet company requirements.

• Hired and trained employees to ensure they meet company standards and work at an efficient and productive rate.

• Leadership over associates solidifying an effective work environment. Victoria’s Secret- Bayside & Kings Plaza, NY / Daytona beach, Fl 6/2014 - 8/2016 Intimates Category Manager

• Delivers a best-in-class, appealing, branded customer experience that builds loyalty and enables consistent sales and profit growth.

• Creates and nurtures a customer-first culture, where the focuses of energy of the store team are on the delivery of great customer experiences.

• Trained workers in store policies, department procedures, and job responsibilities.

• Supports and enhances all selling and sales support behaviors to ensure a seamless customer experience.

Steve Madden – Bayside, NY 7/2013 – 6/2014

Assistant Manager

• Supervised and coordinated activities of staff.

• Delegated duties to staff and managed scheduled break periods and work hours.

• Trained workers in store policies, department procedures, and job responsibilities.

• Documented delivery and reconciled records of merchandise orders and reported discrepancies to control costs and maintain correct inventory levels.

• Fielded customer complaints, examined returned merchandise, and resolved problems to restore and promote customer service.

• Provided sales associates with technical support to close complicated sales transactions.

• Coordinated department and merchandise layouts and advertising displays. Macys –Manhasset, NY 1/2012 – 9/2014

Sales Ambassador

• Manage team to drive sales and meet company goals.

• Count, collect, and complete cash drops.

• Maintain and reset appearance of sales floors.

• Train all new associates.

PERSONAL SKILLS

Bilingual, exceptional verbal and written communication skills, ability to improve customer satisfaction and drive customer loyalty, exceptional ability to assess talent, coach, develop and manage performance, excellent computer skills, ability to handle multiple tasks, proficient math skills, excellent organizational skills, people oriented. REFERENCES AVAILABLE UPON REQUEST