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Manager Customer Service

Location:
Warner Robins, Georgia, United States
Posted:
August 12, 2018

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Resume:

*** ******* *****

Warner Robins GA *****

478-***-****

ac6m0f@r.postjobfree.com

WENDY D. CAMPOSANO

Extensive experience in many aspects of customer service. Human Resource Manager that is detail and results-oriented, broad experience in all areas of HR, including policy development, performance management, excellent analytical skills and experience with benefits and payroll administration, expertise in performance management, succession planning and process improvement. Strategic planner with strong communication skills and attention to detail. Comprehensive background in employee relations, recruiting, compensation and benefits.

Office Manager who is adept at building consensus amongst staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Strategic planner with strong communication skills, customer relations, and attention to detail. Experienced management of accounts payable, accounts receivable, cash management, Organized, possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.

SKILLS &

ABILITIES

Recruitment/staffing

Benefits administration

HRIS

Interviewing

Employee coaching

Payroll administrator

Performance management

systems

Audit preparation and

reporting

Records maintenance

Critical thinking

Attention to detail

Team building

Workers' compensation knowledge

Training Development and

Implementation

Expertise in invoice and payment

transactions

Exceptional organization

Ethical approach

Customer relations

EXPERIENCE Human Resource / Office Manager09/2002 to 06/2008 Sears Holdings – Centerville GA

Administered compensation, benefits and performance management systems and safety and recreation programs.

Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Handled understaffing, scheduling, disputes, terminating employees and administering disciplinary procedures.

Organized staff orientation and training to promote collaboration.

Recruitment, hiring, training and retention of all employees.

Completed profit and loss performance reports.

Assigned employees to specific duties to best meet the needs of the store.

Performed all daily operational functions.

Substitute Teacher 10/2003 to 08/2005

HCBOA – Perry GA

Established positive rapport with all students and parents through home calls, emails and the Parent Teacher Club.

Prepared daily lesson plans for activities.

Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas.

Instructed students through lectures, discussions, group activities and demonstrations.

Administered and graded tests and assignments to evaluate students' progress.

Maintained a safe, positive learning environment. Shift Manager 01/2000 to 11/2002

Parkers – Richmond Hill GA

Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the Page 2

store.

Examined merchandise to verify that it was correctly priced and displayed.

Generated repeat business through exceptional customer service.

Completed profit and loss performance reports.

Reordered inventory when it dropped below predetermined levels.

Assigned employees to specific duties to best meet the needs of the store.

Performed all daily operational functions.

Business Manager 01/1994 to 06/1999

TNT Pressure Washing – Culloden WV

Politely assisted customers in person and via telephone.

Handled daily heavy flow of paperwork.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Dedicated to continuously improving sales abilities and product knowledge.

Oversaw daily office operations for staff and customers.

Prepared and distributed payroll for staff.

Processed accounts receivable and accounts payable.

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Created daily and weekly cash reports for accounting management.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

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EDUCATION HIGH SCHOOL DIPLOMA: GENERAL 1993

HURRICANE HIGH SCHOOL- HURRICANE WV

BUSINESS ADMINISTRATION / HUMAN RESOURCE MANAGEMENT 2010

SOUTH UNIVERSITY- SAVANNAH GA

CERTIFICATI

ONS

Sears University-

Human resource Management Training Certification- 180 hrs. Retail Management Training - 120 hrs.

REFERENCE

S

MICHELLE BRINKERHOFF

304-***-****

LINDA PRAZJNER

860-***-****

AARON COLLINS

478-***-****

ARON FAIRCHILD

478-***-****

DANELLA MARTIN

478-***-****

Page 4



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