Manager Customer Service
Resume:
Warner Robins GA *****
*******@*****.***
WENDY D. CAMPOSANO
Extensive experience in many aspects of customer service. Human Resource Manager that is detail and results-oriented, broad experience in all areas of HR, including policy development, performance management, excellent analytical skills and experience with benefits and payroll administration, expertise in performance management, succession planning and process improvement. Strategic planner with strong communication skills and attention to detail. Comprehensive background in employee relations, recruiting, compensation and benefits.
Office Manager who is adept at building consensus amongst staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Strategic planner with strong communication skills, customer relations, and attention to detail. Experienced management of accounts payable, accounts receivable, cash management, Organized, possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
SKILLS &
ABILITIES
Recruitment/staffing
Benefits administration
HRIS
Interviewing
Employee coaching
Payroll administrator
Performance management
systems
Audit preparation and
reporting
Records maintenance
Critical thinking
Attention to detail
Team building
Workers' compensation knowledge
Training Development and
Implementation
Expertise in invoice and payment
transactions
Exceptional organization
Ethical approach
Customer relations
EXPERIENCE Human Resource / Office Manager09/2002 to 06/2008 Sears Holdings – Centerville GA
Administered compensation, benefits and performance management systems and safety and recreation programs.
Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Handled understaffing, scheduling, disputes, terminating employees and administering disciplinary procedures.
Organized staff orientation and training to promote collaboration.
Recruitment, hiring, training and retention of all employees.
Completed profit and loss performance reports.
Assigned employees to specific duties to best meet the needs of the store.
Performed all daily operational functions.
Substitute Teacher 10/2003 to 08/2005
HCBOA – Perry GA
Established positive rapport with all students and parents through home calls, emails and the Parent Teacher Club.
Prepared daily lesson plans for activities.
Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas.
Instructed students through lectures, discussions, group activities and demonstrations.
Administered and graded tests and assignments to evaluate students' progress.
Maintained a safe, positive learning environment. Shift Manager 01/2000 to 11/2002
Parkers – Richmond Hill GA
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the Page 2
store.
Examined merchandise to verify that it was correctly priced and displayed.
Generated repeat business through exceptional customer service.
Completed profit and loss performance reports.
Reordered inventory when it dropped below predetermined levels.
Assigned employees to specific duties to best meet the needs of the store.
Performed all daily operational functions.
Business Manager 01/1994 to 06/1999
TNT Pressure Washing – Culloden WV
Politely assisted customers in person and via telephone.
Handled daily heavy flow of paperwork.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Dedicated to continuously improving sales abilities and product knowledge.
Oversaw daily office operations for staff and customers.
Prepared and distributed payroll for staff.
Processed accounts receivable and accounts payable.
Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Created daily and weekly cash reports for accounting management.
Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Page 3
EDUCATION HIGH SCHOOL DIPLOMA: GENERAL 1993
HURRICANE HIGH SCHOOL- HURRICANE WV
BUSINESS ADMINISTRATION / HUMAN RESOURCE MANAGEMENT 2010
SOUTH UNIVERSITY- SAVANNAH GA
CERTIFICATI
ONS
Sears University-
Human resource Management Training Certification- 180 hrs. Retail Management Training - 120 hrs.
REFERENCE
S
MICHELLE BRINKERHOFF
LINDA PRAZJNER
AARON COLLINS
ARON FAIRCHILD
DANELLA MARTIN
Page 4
Contact this candidate