Assistant Office

Nga Xuan Le/Nga Xuan Nguyen

Nickname : Audrey (not official name on paper work) 5312 Pecan Brook Drive

Austin, TX 78724

Home Phone # 512-***-****, Cell Phone# 512-***-****

**********@*****.***

Education: Science Academy (Magnet Program for Science and Math Major) at Lyndon Baines Johnson High School in Austin, Texas-Graduated in May 1993.

University of Austin in Texas- Major PrePharmacy from June 1993- May. 1995.

Austin Community College – Major PrePharmacy, from June1993- Fall 2013.

Boston Reed College- Medical Assistant Program in San Jose, CA in May 2000, graduated in July 2000.

Attended Boston Reed College’s Phlebotomy Program and graduated in May 2000.

Skills: Can perform all the skills and procedures of a clinical Medical Assistant and a Lab Assistant, a phlebotomist, a receptionist, a secretary, a production and manufacture worker, and a clerk.

Can draw blood from veins, have drawn more then 10,000 draws, experienced with baby’s draws, such as performing heels’ & finger sticks, drawing

from the veins for blood cultures and PKU.

Can room patients, take vitals signs, take patient’s history, and perform back office jobs and front office.

Meet all the requirements of California code of regulations Section 1034 and the Professions Code Sections 1242.5 and 1246(b) for phlebotomy.

Can type 50 wpm, filing, multitasking, answering multiply phone lines, proficient in Windows, Mac OS, MS Office Suite and MS Office and Adobe Acrobat, faxing, emailing customers and associates by using the office email system or Microsoft Outlook, scheduling and appointments, general book keeping and accountant, greeting, directing, and answering questions from patients, customers, and tax payers. I have maintained copiers, printers, file cabinets and office. I have signed for packages from UPS, USPS, FedEx, and DHL. I have prepared packages for send out to major shipping companies. I

have process financial reimbursement and purchase supplies for a medical laboratory or and business office.

Excellent attendance in work history and now.

Experience:

M.C.I. Telemarketer- May 1995 to December 1995, Austin, TX - 40 hours per week - I had a computer at my desk or cubical and the computer automatically dialed the number of the home owner for us to talk to and to sell the telecomuunicator’s long distances services. We spoke to the homeowner or the person in charged of the phone service in the home and asked what their needs were and provided the packages that we offered to help keep their long distance calls and international calls cost down. We even offered to pay a switching fee when they switch over to our services. After the customer/home owner agreed to the plan and the cost, I would transfer them over to a verifier who would verify them as the home owner or the decision maker of the long distance and international phone call services. After they were verified, I would get a point for grain an account over to M.C.I. and we would have a prep calling when we made a sale by saying “Dial it” and high 5 each other in our call group when we made a sale. We had to meet a sale quota each month.

Control Memory Factory.com - secretary for 40 hours per week in a computer company that sells memories and memories upgrades for computers and other computer supplies company from October 1998 to October 2001 in San Jose, CA. I took in phone calls from customers and directed them to the appropriate department such as sales or technical support. I maintained the office supplies, such as ink cartridges and copier's paper. I scheduled appointments meeting for my bosses. I intercomed my boss when business associates arrive and I escorted them to the meeting rooms or the bosses office. I took phone messages, emailed customers with status of order using the company's email, checked the voice mail and screen phone calls when we required too. Activated the security when my work shift is over and I was closing the office. I package memory upgrades for shipping for UPS, FedEx, DHL, and the USPS. I worked in the receiving department where signed for packages of memory upgrades and office supplies sent to the company. I also drove the company car to pick up memory upgrades and office supplies.

Unilab's (now Quest's Lab) Phlebotomist for 40 hours per week from April 2001 to September 2001 in San Jose, CA. Duties includes specimen processing, blood drawing, ordering and registering patients, assistant doctors and nurses with ordering blood test, and ordering supplies for laboratory.

Kaiser Permanente’s Hospital - Lab assistant 40 hours per week at in San Jose, CA from May 2001 to September 2003. Duties includes specimen processing, blood drawing, ordering and registering patients, assistant doctors and nurses with ordering blood test, and ordering supplies for laboratory.

Staten Island University Hospital - Phlebotomist 40 hour per week in Staten Island, New York from. October 11, 2003, to May 14, 2005. Duties include specimen processing, blood drawing, ordering and registering patients, assistant doctors, and nurses with ordering blood tests and ordering supplies for the laboratory.

New York Methodist Hospital – Blood Donor Technician for 25 hours per week in Brooklyn, NY, from October 11, 2003, to May 14, 2005. I interviewed donors as possible candidates. Did fingersticks to check the Iron

level, took blood pressure, temperature, and weigh the donor as good candidates. I draw the blood using a 16 Gauge needle in a 450 ml coagulated bags. Explain to the donor why it’s good to donate blood and the donor can donor blood again after 2 months. Offered the 10-gallon club, that a free breakfast will be an offer and the donor will be put in a drawing for a gift card. I had to handle donors who went into seizures, lost conscientiousness, and vomit. I had to set up station such as the reclining chair, packed the blood on ice packs and deliver to the hospital ASAP. Fill out it paper work to send the blood to be tested for purity before the hospital can use. Accessioning the coagulated bags for the hospital and the carrier. Advise the donor what to do after the blood draw.

LabCorp - Phlebotomist for 40 hours at in Austin, TX from July 2010 to March 2011. Duties include specimen processing, blood drawing, ordering and registering patients, assistant doctors, and nurses with ordering blood

tests and ordering supplies for the laboratory.

St. David South Medical Center- Phlebotomist for 40 hours in Austin, TX – March 2011 to September 2012. Duties include specimen processing, blood drawing, ordering and register patients, assistant doctors and nurses with ordering blood tests, and ordering supplies for the laboratory.

Dell Children Medical Center’s laboratory - Phlebotomist for 40 hours per week in Austin, TX – September 2012 to May 2013. Duties includes specimen processing, blood drawing, ordering and register patients, assistant doctors and nurses with ordering blood tests, and ordering supplies for laboratory.

Applied Material for 40 hours per week - Chamber waffer manufacturer in Austin, Texas in August 2013- December 2013. I was building chambers, such as Avenir 300mm. I tested the chambers such as calibrating the patel and wafer lift, put the chamber into bake out and transfer, Q.A. of the chambers in Operation 1 and 2. I tested preclean, PVD, and CVD chambers.

Term Seasonal Co. & Edit. Tax Examiner in the I.R.S. for 40 hours per week in Austin, TX from January 2014 – July 2014, Job # 13CW7-WIX0023-0592- 4/5-PT. Duties include providing assistance on inquiries initiated by taxpayers

by determining information needed to resolve inquiries in the IRM, and research pertaining to tax data through IDRS, accounting records, telephone contact, and IRS officials or other agencies. Take corrective actions to close a

case, such as adjusting taxpayer's account, recomputing tax liability, and

preparing manual refunds. Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.

I worked in the Cupping Department in the I.R.S. on June 2014. I made sure that the envelopes that Received & Control and Mail Out left in the waste bins, did not have any documents, money order, or checks left behind. I put them on a lighted box to ensure all contains are emptied out before final disposal of the envelops.

*Furlonged due to Tax season 2013 being done*

*Form 50-B was sent to me for being furlonged for tax season 2014*

Target Incoporated at Super Target in Austin, TX - for 40 hours per week in August 2014 – January 2015 – Seasonal position for the holiday- duties includes restocking shelves, checking inventory, helping customers with their shopping experience, setting up displays, cashier, and bagger.

Term Seasonal Co. & Edit. Tax Examiner Position in Austin, TX - for 40 hours per week – Tax season 2015- January 2015 to July 2015. Job # 13CW7- WIX0023-0592- 4/5-PT. Duties includes providing assistance on inquiries initiated by taxpayers by determining information needed to resolve the inquiries in the IRM, and research pertaining to tax data through IDRS, accounting records, telephone contact, and IRS officials or other agencies. Take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds. Refer possible violations of tax law. I used Microsoft Outlook to receive IRM updates when tax law changes and for intercommunications within the federal government.

I worked in Receiving & Control and Mail Out for 40 hours on 07/16/2015 in the IRS in Austin, Tx. to July 31, 2015 – I separated any checks, money orders and forms and sorted them in the correct departments mailboxes. I determine the correct Julian’s dates for mail received.

Academy- Sports & Outdoors – part time 30 hours per week – Sale Associate – August 2015 – January 2016, in Austin, TX. Duties are ensuring high levels of customers satisfaction through excellent sales service, assessing customer needs and provide assistance and information on product features, “Go the extra mile” to drive sales, maintain in-stock and presentable condition assigned areas, actively seeking out customers in store, remain knowledgeable on products offers and discuss available options, cross sell products, team up with co-workers to ensure proper customer service, and build productive trust relationships with customers.

Error Resolution Tax Examiner - 40 hours per week Seasonal Position in January 11, 2016 to July 15, 2016 in Austin, TX. I worked in ERS in the I.R.S. – Error Resolution Dept., Job # 15CW7 WIX0051-0592-4/5-PA. ERS Examiner is not expected to review or redo the work of the document perfection of the Co. & Edit.

Examiner. However, if an error or omission is noticed then I enter the correct information on the return and the screen display. The error code given to the tax payer is looked up in the IRM and resolved by notice codes. I help provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies. I take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds. I refer to possible violations of tax laws or cases requiring examination determinations or legal determinations of the tax code. Seasonal .

Error Resolution Tax Examiner - 40 hours per week Seasonal Position in January 10, 2017 to July 14, 2017 in Austin, TX. I worked in ERS in the I.R.S. – Error Resolution Dept., Job # 15CW7 WIX0051-0592-4/5-PA. ERS Examiner is not expected to review or redo the work of the document perfection of the Co. & Edit. Examiner. However, if an error or omission is noticed then I enter the correct information on the return and the screen display. The error code given to the tax payer is looked up in the IRM and resolved by notice codes. I help provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies. I take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds. I refer to possible violations of tax laws or cases requiring examination determinations or legal determinations of the tax code. Seasonal . The IRS Tax Examiner position is a seasonal job of 6 months

with release date for every tax year. This 2017 tax year the release date is July 14, 2017. So, I can be employed by another governmental dept. after this release day from duty.

Nordstrom Rack in Gate Way Mall - August 2017- January 2018 - cashier, bagger, and customer service representative. I provide advice on merchandise and clothes for the customers. I was a cashier that ran credit cards and etc. I also bagged customer's clothes and accessories.

ICU Medical Inc. - Austin, TX - January 2018 - April 2018- Production Operator/Technical Support - I ran the fabricator for the partfill and life care. I loaded the film that the machine made IV bags out of and loaded the ports in the hopper, so that the machine can insert the port in the IV bags. I contacted the mechanics when repairs are needed. I exam the bags for defects before it was loaded into the stacker, such as over hang wings on the bags and over inserted ports. I had to replace the roll of film on the fabricator when roll was almost empty at the end of the fabricator. I had to load a new role of hot stamp print on the machine when the roll ran out. When the computer went down, I did technical support to the program in the computer to get it up and running again. The hot stamp print was to print on the IV Bags. I had to refill the hoppers with the ports and belly buttons of the IV Bags so that the needles can insert them into the bags. If the needles missed a port inserted into it, the machine would sound and alarm and I had to shut down the machine and insert the missing port on to the needle and restart the machine. I also had to call the mechanics to repair the machine if it did not run or if the alarm would not shut down after I check all the systems parts that was functioning. I had to alert the spects I if there was problems with the print, such as a mix coloration or if the print was missing. I had to clean and wipe the fabricator when there was an end of lot and a beganing of a new lot. I had to check around, inside, and underneath the fabricator at the end of a lot if there was any bags left behind, so that it did not get mixed in with the new lot. I had to use a flash light to look around the fabricator. I had to throw away any hot stamp print roll in the trash after a lot change. I had to put together all the regrind for that lot in a bag and taped it up and push the cart to the film production department for sterilization and recycling. Supervisor Jimmy Copper at 512-***-****

Tactix of Austin - April 2018 to Now. – Test Proctor/Secretary/Receptionis/Technical Support 1 - I administrator tests to test takers. I register test takers at the administration station in the office and then set up the computers in the testing rooms to start the test takers on the computerized exams. I dealt with test sponsers such as Pearson Vue, PAN, TCOLE, Comeria, ETS, and etc, when there is a test taker who has lost time on their exams such as a black out, technical problems with their test sponsers’s web site, paying for the exam, and getting the access codes to start the exam, and etc. I proctor from 5 to 12 test takers in the testing room and had to restock the stations with scratch paper, pencils, ear plugs, and notepads with markers. When the test takers computer went down, I was the service desk and technical support to make the program run again, by either disable any malware and spyware temporarily or shutting down the window’s program. I had to make sure the test takers signed all necessary admit documents such as rosters that would be sent into the test sponsors at the end of the month or day. I also answered the phones, I took proctoring fees from test takers, and I scheduled test takers for certain test sponsors that did not do test scheduling online such as Certiport and TCOLE. Reference: manager Theresa Drake at 512-***-****.

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