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Administrative Assistant Manager

Philadelphia, Pennsylvania, United States
August 09, 2018

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Marie Antoinette D’Amore

**** ****** ****** ******, *** G105 • Philadelphia, PA 19130 • 215-***-**** •


●Administrative/Personal Assistant with experience in Sales and Banking fields.

●Ability to manage projects, offices, and calendars, as well as high-level conference calls and special events.

●Experience handling Travel Arrangements, including book airfare, hotels and transportation.

●Customer service-oriented with an excellent work ethic.

●Excellent planner and coordinator who works well under pressure.

●Ability to process and manage invoices with great attention to detail and accuracy.

●Excellent communication and problem-solving skills.


Sidney Kimmel Medical College

Thomas Jefferson University, Department of Faculty Affairs and Professional Development 07/2018 - present

Administrative Assistant- (temporary assignment) Support to Vice Provost for Faculty Affairs and Professional Development

●Provide assistance to Dr. Novielli, keeping her organized and ready for her meetings, calls.

●Heavy calendar management.

●Schedule and reserve all conference rooms for Dr. Novielli’s meetings and presentations.

●Confirmation of all meetings - (mandatory)

●Schedule and track all mandatory Workplace Harassment Training Sessions throughout entire college/departments.

●Attend weekly Faculty Affairs Staff Meetings to review Dr. Novielli’s calendar in 2 - 3 week time periods.

●Answer all incoming calls for Dr. Novielli, including her patient’s phone calls.

●File and maintain all incomings CV’s for Hires in Process to be reviewed by the doctor.

●Maintain all office supplies for department.

●Handle very confidential files regarding to staff.

Fox School of Business – Temple University, Department of Finance, Philadelphia, PA 01/2018 – 4/2018

Administrative Assistant (temporary position)

●First point of contact for the Department of Finance.

●Provided administrative support and assistance to staff of 30 plus Professors within the department.

●Answered, screened, and directed all incoming department phone calls.

●Greeted all guests, visiting speakers, and students.

●Provided assistance proctoring tests, managing, updating and maintaining the records of all students who tested.

●Set-up conference rooms for candidate visits and weekly seminars.

●Distributed all mail to Professors and other staff members.

●Maintained all office supplies for the entire department.

●Assisted Professors with memos, outgoing letters, applications, course books, testing templates, and distribution of testing materials, along with exam books.

●Handled all catering for special events, seminars, speaking engagements and meetings within the department.

●Scheduled and reserve conference rooms as needed.

●Handled maintenance issues.

Land Services USA, Philadelphia, PA 08/2017 – 11/2017

Office Coordinator (temporary position)

●Greeted and announced all guests and clients promptly; provided support and assistance to the closing team.

●Maintained daily conference room closing schedules, and emailed room schedule end of each business day to closers.

●Answered and directed incoming calls to the appropriate person(s); managed copier/printer/fax service requests.

●Ordered and distributed general office supplies, and maintained supply inventories.

●Received and delivered all US Mail, UPS, overnight packages and hand deliveries, posted and prepared outgoing mail and UPS packages before end of each business day.

●Worked closely with building management for security, custodial needs, maintenance work orders and follow-up, and upheld all safety and environmental standards.

●Ensured reception area and conference rooms were always neat, clean, welcoming and presentable to clients, and provided refreshments and hospitality products in conference rooms for guests prior to their arrival.

Colliers International, Philadelphia, PA 10/2016 – 01/2017

Broker Administrative Assistant

●Provided support to the Vice President of Strategic Initiatives, and additional support to four Brokers in the Office Division / Philadelphia Office.

●Managed calendar and travel arrangements and maintained all files and projects for Vice President.

●Prepared bi-monthly sales meeting as well as weekly, monthly and quarterly reports and distributed throughout 5 offices.

●Prepared the monthly and quarterly reviews of each broker from all 5 offices.

●Entered all property information into the Colliers Hub for public viewing.

●Transposed all voicemail messages on broker’s phone, and logged and forwarded to each broker.

●Managed touring materials, including tour books.

●Coordinated domestic and international travel arrangements, including booking airfare, hotels and transportation.

●Answered and managed incoming calls.

●Opened and properly distributed incoming mail for team and office management.

●Coordinated and scheduled business and social events; managed calendar for team and miscellaneous projects for brokers.

Cushman & Wakefield, Shops at Liberty Place, Philadelphia, PA 04/2014 – 10/2016

Office Manager

●Maintained original leases and renewals for the management office.

●Verified and handled tenant and merchant complaints promptly and appropriately.

●Prepared proposals and bids for building services, and maintained electronic files for two offices.

●Communicated effectively with owner/landlord, tenants/merchants and on-site associates.

●Followed up on delinquent tenants/merchants and coordinated collection procedures.

●Scheduled and approved contractors and vendors for maintenance issues.

●Ordered and distributed office supplies while adhering to a fixed office budget.

●Created detailed expense reports and request for General Property Manager.

●Directed guests and routed deliveries and courier services.

●Opened and properly distributed all incoming mail.

●Greeted numerous visitors, including VIPs, vendors and interview candidates.

●Maintained a clean reception area, including lounge and conference rooms.

●Coordinated board, committee and staff meetings including schedules and the preparation of information to be distributed.

Code Red Fire & Water Restoration, Glassboro, NJ 03/2009 – 01/2014

Office Manager

●Oversaw daily office operations for a staff of 20 employees.

●Maintained all inventory and office supply purchases.

●Supported CEO/CFO through personal document and calendar management and collateral preparation for meetings.

●Composed and drafted all correspondence and reports for managers.

●Prepared and distributed payroll for a staff of 20.

●Verified and created claim numbers by communicating with various insurance companies.

●Processed accounts receivable and accounts payable.

●Investigated and resolved client inquiries and complaints in an empathetic manner.

●Developed and enforced company policy and procedures related to all phases of human resources activity.

Asher & Company, Philadelphia, PA 05/2008 – 03/2009

Executive Administrative Assistant

●Processed travel expenses and reimbursements, submitting detailed expense reports.

●Located and attached appropriate files to incoming correspondence requiring replies.

●Reconciled and processed expense reports for three Managing Partners and one Senior Manager as well as calendar management for each.

●Planned and coordinated logistics and materials for board and committee meetings, monthly reviews and staff events.

●Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

●Prepared itineraries for meetings and minutes from meetings to be distributed to Managing Partners and Directors throughout the company.

●Created and assisted in the development of marketing materials, including PowerPoint presentations.

Commerce Bank (TD Bank), Philadelphia, PA 05/2001 – 05/2007

Executive Administrative Assistant

●Managed executive calendars and coordinated weekly project team meetings.

●Coordinated a weekly loan review meeting which included Philadelphia, Bucks, Montgomery and Delaware County Regional and Senior Credit Loan Officers.

●Created expense reports, and processed travel expenses and reimbursements.

●Managed calendar for three Executive Senior Credit Commercial Loan Officers and provided support to two additional Loan Officers in the Commercial Leasing Department.

●Ordered and distributed office supplies and managed maintenance of office equipment.

●Answered and managed incoming and outgoing calls while recording accurate messages, via email or telephone.

●Distributed of all incoming mail for the team.


Community College of Philadelphia, Philadelphia, PA 2017 – Present

Saint Maria Goretti High School, Philadelphia, PA

High School Diploma


IREM – Introduction to Property Management Course - Burlington, New Jersey March 2016

Educational course to familiarize myself with the language while, obtaining more knowledge and understanding of the

Property Management Industry.

Commerce Bank University – Philadelphia, PA June 2003 – June 2007

Omega Performance Certifications for: Financial Accounting for Lenders, Commercial Loans for Small Business, Loan Management Minimizing Problem Loss

United States Federal Reserve Bank’s American Institute of Banking – Philadelphia, PA August 1998 – October 2000

Certification in Principles of Banking and Laws of Banking, Cash Management, Principles of Accounting and Retail Banking


●Commerce Bank “WOW” Award Nominee for Best Senior Executive Assistant – January 2005

●MBNA Varsity Club - February 1998

●MBNA Most Improve Representative – January 1998

●The Dillard’s Dior Award – largest increase in business year over year – December 1996

●Dillard’s Department Store Employee of the Month – June 1996

●Number 1 Salesperson for Camillion Menswear – January 1993 and December 1993

●Manager of the Year at Camillion Menswear – December 1993

●Employee of the Month by the Gallery at Market East Mall Board of Directors – March 1982


●Chester County SPCA, Coordinator

●PAWS, Volunteer 3 years concurrent

●Susan G Komen “Race for the Cure,” Volunteer

●Philadelphia Please Touch Museum, Volunteer

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