Steven Vo

ac6lts@r.postjobfree.com 415-***-**** Linkedin.com/in/steven-vo-699208139

**** **** *** *** *********, CA 94116

Professional Summary & Achievements

An experienced Sales professional who has a proven track record of exceptional sales results, leading the market in business and consumer sales. Consistently exceeding sales quota by going above and beyond the job expectations in order to gain an advantage over the competition through prospecting and closing new business accounts, managing and growing current accounts, as well as maintaining a strong consumer base. A competitive and motivated self- starter with strong technical knowledge who thrives in a fast paced environment that can work independently and in a team environment.

Top SMB sales in the Pacific Market 2017

Top SMB sales in the Pacific Market 2016

Top Total Contracts in the Pacific Market 2017

Top 10% sales in the enterprise 2017

Top 10% sales in the enterprise 2016

Professional Experience

Verizon Wireless San Francisco Financial District, California Solutions Specialist / Account Manager June 2010 – August 2018

Manage and support Business accounts ranging from 5 – 800 lines with negotiating new contracts on new devices (Cell Phones, Tablets, and Jetpacks), ensuring seamless connectivity for Client’s End Users on job sites domestically and abroad, and performing price plan analysis to keep client’s accounts on the most efficient plan and promotions Verizon has to offer

Provide best in class customer experience to existing Business account’s point of contact to strengthen current and future relationships by resolving inquiries regarding billing, troubleshooting mobile devices, device and account management, and device setup in an efficient and timely manner

Utilization of Salesforce CRM for prospecting of new Business accounts

Help in store front-facing customers ranging from C-level executives to families upgrading their mobile devices and recommending/closing incremental products to provide the perfect mobile solution pertaining to their day-to-day activities

Provide solutions when troubleshooting Client’s mobile devices remotely and in-store to minimize any downtime

Educate customers on the integration of available technologies (G Suite, iCloud, Dropbox, Box)

Responsible for de-escalating customer issues by providing proven solutions

Responsible for training new Associates joining the company by educating them on the Point of Sale system, and sales techniques to increase commissions

Education & Technical Knowledge

Arizona State University May, 2018

Bachelor of Science – Information Technology

Developed a dynamic web-based application following the Agile development process, integrating HTML, CSS, JavaScript, JQuery, PHP, and MySQL database

Strong knowledge in SQL queries and Microsoft SQL Server database management

Strong Knowledge in Python programming logic with database access

Knowledge in Django framework and generating dynamic web pages

Knowledge with Unix shell and script programming

Knowledge of wireless networking, the physical layer, data-link layer, and network layer of the TCP/IP

Knowledge of circuits digital logic design process and the use of HDL Verilog

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