Customer Care Social Media

OBAZEH, IFEYINWA MAUREEN

Address:no ** kolda street, wuse 2 abuja

Phone number: 080********, 080********

***********@*****.***

SUMMARY: Sustainable seasoned development practitioner, with about 5 (five) years of continuous professional and practical work experience on administrative support and customer care in different industries.

Detailed oriented with success implementing solutions to create optimal efficiency. Work well independently and as a team member. Strong interpersonal and communication skills, with ability to collaborate with diverse individuals.

HIGHLIGHT

Developed customer base by 75%between 2012 and 2014 through professionalism in dealing with clients.

Recovered about 30% of company capital lost as bad debt.

Awarded as the best corp member in the department through demonstrated ability to contribute in a professional and collaborative way to learn.

Reduced company expenditure through powerful liaise with vendors and research.

EXPERIENCE

June 2014 – 2016: HR Assistant/Administrative Officer (Peterhoff Specialist Hospital Lagos.)

Answering employee questions

Processing incoming mail

creating and distributing documents

Scheduling job interviews and assisting in interview process.

On boarding and new staff documentation and serving as a point person for all new employee question

Processing payroll which includes ensuring vacation and sick time are tracked in the system.

Maintaining current HR files and database.

Maintaining calendars of HR management team.

Annual leave management and analysis.

September 2012 – 2014: Customer Care Representative (M-Digital Services Nigeria Limited, Lagos.)

Resolve customer complaints via phone, email or social media

Use telephone to reach out to customer and verify supply details.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds or exchange.

Marketing of company products and services.

June 2011 – 2012: NYSC English Language Teacher (Government Junior Secondary School, Umuagbai Oyibo, Rivers State)

Preparation of academic and examination time table.

Coordination of school examination

Teaching English Language for Junior Secondary Classes.

Preparation of lesson notes

Teaching and assisting students following the continuous assessment process.

Setting, marking, collating and preparation of students results

Providing guidance and counseling to the students.

April 2011: Presiding Officer (Independent National Electoral Commission) Aguata Local Government Area, Anambra State.

Presiding over the polling center during national elections.

Stamping and signing of ballot papers.

Announcing of polling center results.

EDUCATION

2011: Afrihub Computer Training, Nnamdi Azikiwe University Awka

2010: Bachelor Of Arts (English Language and Literature) Nnamdi Azikiwe University Awka

2001: West Africa Examination Certificate (Arts) Girls High School Ekwulobia Aguata Local Government Area.

PERSONAL INFORMATION

Date of Birth: 4th June, 1984

State of Origin: Anambra

Nationality: Nigerian`

Marital Status: Single

REFEREE: On request

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