Sales Customer Service

Deepa Pujari

(M)+91-993**-***** B/* I.R.E CHS, Dr. Charat Singh Colony Road, Chakala, Andheri East, Mumbai: 400093 ********@*****.**

OBJECTIVE

Eager to put best foot forward to learn and further develop in sales. To work in a team-oriented environment, where knowledge and experience may serve as stepping for future growth and development.

E X P E R I E N C E

Wuerth India Pvt LTD

January 2017 – March 2018

Senior Sales Co-ordinator

Actively supporting sales team by generating new leads through IndiaMart and other online portals.

Interacting with Sales Managers regularly to understand and plan any new Sales & Marketing strategies.

Coordinating with Product Managers for update on new products & their availability.

Periodically update the products on IndiaMart portal as per business requirement.

Responsible for submitting timely and accurate quotations and various pro-forma invoices to customers.

Processing all orders through SAP with accuracy and timeliness.

Coordinating with warehouse & logistics for stock availability and delivery.

Coordinating with sales team to fix appointments with customers and providing after-sales support when requested.

Handling Larsen & Toubro portal to submit quotations and coordinating for payments after delivery of material.

Developing and sustaining relationships with potential and existing clients by providing effective administrative support.

Consistently achieving sales target within defined guidelines.

Aakay Management & Consultants Pvt Ltd

March 2014 Nov 2016

Sales Co-ordinator

Successfully achieved financial targets for the company within defined timelines.

Led a team of loan processors to generate hot leads.

Maintained and tracked leads.

Compiled and maintained daily and monthly reports

Maintained pipeline report and regularly shared status with management.

Act as a liaison between loan processors and management.

Provide customers with timely and periodic status updates of their loan applications.

Ensure all inquiry calls were addressed to, within one business day.

Maintain customer relationship and develop new client case.

Ensured all required documentation from applicants were collected and regularly followed up on missing items.

Hire and train new staff, prepare training modules.

Assimilate data from various sources.

Effectively communicate with staff to set goals and incentive plan management.

Evaluate performance and rewarding individual performance.

Elegance

March 2009 Feb 2014

Business Development Manager

Effectively communicate with clients via telephone, face-to-face and email to clearly understand their needs

Taking accurate inquiry details from client.

Maintain an effective tracking system for enquirers to confirm or release stage.

Organize meeting with the clients to present services offered by us.

Undertake administrative jobs such as preserving important and confidential agreements between the company and customers.

JP Morgan Chase

August 2007 February 2009

Customer Service Executive / Subject Matter Expert

The key focus of this role was to collect payment on the phone on customers’ outstanding credit card bills.

Ensure good customer service whilst collect payment and adhere to FDCPA rules.

Discuss and negotiate payment plans for customers who are unable to pay on the account.

Assist newly appointed Collection Advisors with their call related queries.

Provide training to newly appointed Collection Advisors to ensure that policies and procedures were adhered to.

Handle escalation calls to maintain customer satisfaction and quality control.

Helios Outsourcing

June 2004 December 2006

Team Manager

Manage agents’ productivity including login and log out time, breaks, data uploading and allocations.

Contribute to the initial selection process.

Offering suggestions to the Management for process improvement.

Conduct performance appraisal for the team.

Work closely with the team to ensure targets were achieved.

Training and development of the team.

Educational Qualifications

Higher Secondary Certificate (H.S.C),

June 2000 – March 2002

Malini Kishor Sanghvi College of Commerce, Maharashtra Board

Secondary School Certificate (S.S.C),

March,2000

Divine Child High School, Maharashtra Board

References:

Mr. Akash Valia - Head of Ecommerce & Sales Channel One, Wuerth India Pvt Ltd.

Mr. Nischal Kapoor – Managing Director, Aakay Management & Consultants Pvt Ltd.

(Contact details available on request)

Contact this candidate