Jean M. Fronapfel

ac6lrz@r.postjobfree.com

410-***-****

*Owner CDO Enterprises LLC

October 2013-present

San Antonio, Texas

•Carpenter/woodworker outdoor furniture and accessories.

*Operations Supervisor Buckhorn Saloon and Museum

January 2016-May 2018

•Overseeing daily operations of two museums, saloon, lunch service café, and gift shop

• Providing exceptional guest service to visitors

• Opening and closing the business

• Ensuring proper function of museum show elements

• Mentoring and coaching hourly team

• Cash handling for all areas

• To review, analyze, and act upon daily revenue and attendance reports for all businesses

• Coordinating with our partner organizations

• To anticipate problems and adjust the allocation of resources accordingly

• To interpret various daily reporting statistics and review/ make recommendations

• To offer ideas for continual improvement or change in all operational areas

• New team member recruitment and retention, interviewing, hiring, outreach, events and campaigns

• Effectively and diplomatically verbally communicate to all guests and team members

• Maintain accurate records on personnel, reports, audits, etc.

• Accurately count/reconcile/report cash generated each day

• Communicate professionally in a written format via email, handwritten letters, memos, etc. both internally and externally

• Demonstrate proficiency in various HR functions including team member correction and counseling, suspensions and terminations, and harassment investigations

• Demonstrate and perform any and all duties normally delegated to front-line team members during times of unexpected high business volume

•Human Resources- recruiting, interviewing, hiring, personnel files, training.

•Maintenance- facility upkeep and repair, supply procurement.

*Trinity Home Repair and Construction - July 2010-August 2012

Owner home repair service

•Manage office

•Recruit prospective clients

•Bid on projects

•Billing and processing payments

•Schedule crews, supervise on site

•Assess project and measure/procure materials

•Utilize tools and work on site projects

•Lay hardwood flooring, install crown molding, plumbing, drywall install/repair, more...

*Operations Manager-

March 2006 – July 2010- AMC Theatres (Columbia, White Flint, Center Park)

10300 Little Patuxent Parkway Columbia Mall- Columbia MD 21044 410-***-****

•Human Resources, maintaining crew levels through recruiting, interviewing, hiring and training. Maintain crew files, continued training resulting in promotions, weekly crew scheduling, maintaining payroll objectives daily, weekly, annually.

•Trained in and held additional titles of Food & Beverage Manager, Booth Operations Manager, as well as Facilities Manager.

•Daily theatre operation, opening and closing proceedures, cash handling, deposits and change orders, daily staffing level requirements, estimating attendance weekly, reconciling daily/weekly payroll, accounts receivable/payable, as well as all maintenance repairs.

*Retail Sales Associate-

February 1996 – March 2012 Steppin’ Out Shoes (Full time through 2006, part time through 2012)

10300 Little Patuxent Parkway Columbia Mall- Columbia MD 21044 410-***-****

Manager – Walter Gedrich Phone 410-***-****

•Measuring and fitting shoes

•Handling all aspects of sales and returns

•Receiving shipments, pricing, stocking, merchandise inventory, special orders, displays, and bank deposits

•Training of new associates

Military Veteran

Contact this candidate