Customer Service Manager

LATASHA MILNER

*** **** ******* ** *** ****, Ridgeland MS 39157 773-***-****

*********@*****.***

To obtain a challenging position utilizing my customer relations and billing experience.

EXPERIENCE

DECEMBER 2016 – PRESENT

CORPORATE TRAVEL AGENT, WORKING SOLUTIONS

• Researching travel information

• Book flight, car, and hotel itineraries

• Exchanges

• White glove service for vip clients

• Tico Certified for booking Canada clients

MARCH 2016 – DECEMBER 2016

CUSTOMER SERVICE REPRESENTATIVE, XEROX

• Resolve customer inquiries for Medicare part D plan

• Assist clients with ordering and shipping prescriptions

• Initiate prior authorizations to prescriber per client request

• Maintained HIPAA regulations dealing with personal and financial information

• Documented all procedures completed on each call

• Troubleshoot issues for cost or receipt of prescriptions

• Educated client on plan details to assist with enrollment or understanding how plan works

• Assisted Human Resources with testing and interview process for new hires

• Maintained professionalism and call flow requirements in a high volume call center

MARCH 2006 – JANUARY 2015

SALES COORDINATOR, DAYS INN CHICAGO

• Assist General Manager & Reservationist Manager with daily office duties

• Develop and maintain relationships with key companies and organizations in order to promote new and old business

• Maintain a detailed database of contacts and resources

• Assist clients with reunion, wedding, and corporate bookings

• Follow up with clients by email, fax, or calls

• Perform collection duties of delinquent direct bills

• Organize and setup business and wedding functions in our hospitality room for up to 50p

• Liaison for hotel in business/alliance meetings

FEBRUARY 1999 – MARCH 2006

FRONT DESK SUPERVISOR/AUDITOR, DAYS INN CHICAGO

• GREET AND CHECK IN/OUT GUEST

• OPERATE MULTIPLE LINE SWITCHBOARDS FOR INCOMING CALLS

• BALANCE ALL DAILY REPORTS, RUN TENDER REPORTS, AND COMPLETED WRITTEN REPORTS

• POST AND BALANCE ALL POINT OF SALE AND NON-POINT OF SALE CHARGES

• CLOSE OUT DAY AND BACK UP THE POS SYSTEM

• COLLECTED MONIES FOR BALANCE OWING ACCOUNTS

• ASSIST GUEST WITH THEIR QUESTIONS REGARDING THE CITY AND TOURIST ATTRACTIONS

• MARKET PROMOTIONAL DEALS

• TRAIN NEW EMPLOYEES ON PROCEDURES AND RESERVATION SYSTEM

• SUPERVISE FRONT DESK STAFF IS COMMUNICATING TO ACCOMMODATE THE GUEST

EDUCATION

PRESENT

MEDICAL BILLING & MEDICAL TRANSCRIPTION, AT HOME PROFESSIONS

MAY 1998

BACHELOR OF SCIENCE IN FOOD AND LODGING MANAGEMENT, WESTERN ILLINOIS UNIVERSITY

SKILLS

• Microsoft Word

• Multi-Tasker • Powerpoint

• Sabre/GDS

• Customer Service/Problem Solver

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