Customer Service Registered Nurse

PROFESSIONAL SUMMARY

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

LAUREN SANDERS

**** ******** ******* **., **********, D.C. 20020 H: 443-***-**** C: 443-***-**** ******@*****.*** Reliable, service-focused professional with additional expertise in administration and customer service qualities in many working environments. Acquire high attention to detail, strategic organizational skills,overachieving professional objectives, I am proficient in high volume settings being able to multitask and meet given deadlines in a timely manner. C.N.A crossed trained to Clinician looking to transition to a more advanced administrative role.

Customer Service

Inventory Management

Managing a wide Variety of

patient electronic files between

two locations

Windows and MAC Os

Microsoft Office

Obtaining Electronic records

Written and Oral Skills

Word Processing (75 WPM)

Organizational skills

Time Management

Medical Administration

Privacy / HIPAA Regulations

Managed operations of patient

portal for a high volume oncology

office

Quick learner

Customer service

Computer literate

05/2017 to Current Clinical Assistant

Chesapeake Potomac Regional - Waldorf, MD

Scheduling follow up visits and consults for ongoing physicians Data Entry of patient demographics information in electronic sysytem Filing and Faxing important documents

Access to medical and imaging studies sites

Maintaining high call volume

Prepare and breakdown charts for new patients and old patients. Conduct end of treatment visits

Obtaining / documenting patients medical history

Scanning patient information into system

Monitor numerous patient accounts during treatment Execute follow up calls for physician and referring physicians Patient Assessment/ Consults

Recording vital signs

Explaining treatment procedures to patients

Preparing patients for examination

Assisting the physician during the examination

Assessing On- treatment Visits

Caring for Oncology Patients

Assisting the Deep breath hold treatment for CT scans Administrative duties at physicians discretion as needed such as lunch meetings, typing up dictated clinical noted for 3 physicians review. 11/2017 to Current Sales Assistant

New York & Company - Waldorf, MD

Received and processed product returns.

Mentored new employees on customer service, money handling and organizing strategies.

Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Opened new merchandise boxes and stocked sales floor racks and shelves with the latest items.

Flexible work hours

Assist management with store online sales after hours Handled different sales from other NY&C stores

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Oversaw product implementations at customer locations. High volume register transactions

09/2015 to 09/2017 Certified Nursing Assistant

Peninsula Regional Medical Center - Salisbury, Maryland Assessing frequent vital signs during the shift

Glucose checks

Working alongside Registered Nurses (RN)

Preparing Patient for discharge

Removing Foley's and Pic- lines

Performing EKG's on Patients

Computer skills / charting patient info

Patient advocacy

Maintaining Patient care and safety Privacy/ HIPAA Regulations Displaying clinical skills

Providing pre and post- operative care.

Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status for the following shift.

09/2012 to 09/2013 Sales Associate

Macy's - Salisbury, MD

Replenished floor stock and processed shipments to ensure product availability for customers.

Described merchandise and explain operation of merchandise to customers.

Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Operated a cash register to process cash, check and credit card transactions.

Answered incoming telephone calls with professional and knowledgeable responses.

Monitored on-hold reservations

Executed tasks from other locations

EDUCATION AND TRAINING

LICENSES

COMMUNITY SERVICE

EXTRA-CURRICULAR ACTIVITIES

REFERENCES

Developed and executed sales promotions.

Assisted in promotion displays

Administered all point of sale opening and closing procedures. Reviewed purchases for fraudulent activities.

Dealing with customers inquiries and complaints

Tracking online orders and merchandise

Calling other Macys locations to execute transactions General studies

Wor-Wic Community College - Salisbury, Maryland

General Studies

Certified Nursing Assistant

Certification Number: A00121432 (Active)

Volunteer work, HALO homeless shelter, Oak Ridge Baptist church, Salisbury, Maryland 21804 August 2012

Cheerleader (captain), Wicomico High School, Salisbury, Maryland 21804, August 2008-2011

Gear Up, Wicomico Middle School/Wicomico High School, Salisbury, Maryland 21804, November 2007- 2011

Student Government Association, Wicomico High School, Salisbury Maryland 21804, August 2008- 2011

Kirsten Pinkett federal Government Manager / NY&C part-time lead sales associate 240-***-****

Blanch Johnson Executive Assistant for broadcast 240-***-**** Victoria Hines, Mobile Registered Nurse, Charge Nurse Email: ******************@*******.*** / Phone#: 302-***-**** Nicole Peaper Charge Oncology Registered Nurse Chesapeake Potomac Regional Cancer Center 1-443-***-**** Email: *****@********.*** Pamela Frazier Insurance/ Billing Specialists, Chesapeake Potomac Regional Cancer Center 1-301-***-****

Dionne Mack Chief Radiation Therapists, Chesapeake Potomac Regional Cancer Center 443-***-****

Clarissa Parsons Administrative Assistant, Chesapeake Potomac Regional Cancer Center 1-443-***-****

Kelly Harris Executive Assistant for Turner Productions 301-***-****

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