Customer Service Sales

SHAUN MATTINGLY

Objective

Self-motivated & resourceful customer service professional seeking a new challenge. Experience

May 2015- Present: Greyhound Lines, Inc./Bay Bus Ticketing Seattle/Tacoma, WA GPX/Ticket Agent

Handles general business operations including selling tickets, reissues, refunds/claims, receiving and shipping freight, handling inbound/outbound calls, baggage handling, and several other tasks as needed.

Works independently, multi-tasking regularly to maintain daily business goals.

Able to handle high volumes of stress, noise, and escalations should the need arise. Regularly exercises empathy to target the root of the issue, striving to meet the customer’s needs. January 2013-April 2014: National Electronics Warranty WAH/Tacoma, WA

Customer Care Representative

Handled a variety of call types on behalf of DIRECTV, including technical support, sales, billing, work orders, answering general questions, and disputes.

Calmly and efficiently worked with difficult customers on a routine basis, empathetically guiding the call to a solution best befitting both the customer and the company.

Consistent ability to self-motivate and drive results independently via telecommute. October 2009-June 2011: Safeway Des Moines/Shoreline, WA Customer Service/Video Clerk, Gift Card Manager, Checker, Courtesy Clerk

Provided superior check-out in a fast-paced environment using patience, swift movements, and active listening. Received the Bravo Award in 2011, recognizing 10 consecutive successful service shops.

Performed numerous tasks in customer service, including check cashing, refunds, handling phone calls, preparation of bank deposits, setting up cash tills, reconciliation of daily sales, loans, money transfers, and other duties as assigned.

Received the Employee Service Award for the Customer Service department in 2011.

Managed the gift card department with tasks including restocking, taking inventory, setting displays, handling new shipments, and pricing.

Education

September 2013-December 2014: Tacoma Community College

AA with Writing concentration

Graduated with a 3.3 GPA

August 2003-June 2006: Thomas Jefferson High School

In 2003, received the English Achievement Award

High School Diploma

Recognized as the choral officer during senior year, performing duties such as taking attendance, playing warmu p chords, occasionally directing, helping others with learning music, and running errands as needed.

*****.*.*********@*****.***

801 S G St.Apt 303 • Tacoma, WA 98405 • Phone 253-***-****

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