Customer Service Assistant

Daphne Tinsley

*** ****** **** ****

Atlanta, GA 30331

Phone: 404-***-****

Email: **************@*****.***

SUMMARY OF QUALIFICATIONS

Housekeeper employee with over 15 years of experience in the provision of timely housekeeping services. Possess a knack of achieving and maintain elegance and a strong ethical foundation, with exceeding in performing and leading all “start-up” functions and field services; including turnkey industries.

PROFESSIONAL EXPERIENCE

Post Properties Atlanta, GA

Turnkey Specialist/Housekeeper April 1998- Present

• Organize and coordinate inter-company appointments for turnkey. Performed detail inspection on a monthly basis. Crated and implemented an innovative daily record performance enhancement. Monitor employees for accuracy.

•Develop and maintain a positive relationship with all customers and assured excellent customer service. Perform other related duties as required and assigned.

•Ability to schedule and coordinate appointments in a convincing manner; negotiate with individuals and groups internally and externally.

• Making customers’ needs a primary focus, thus developing and sustaining productive customer relationships by creating and executing plans and solutions in collaboration with the customer

• Ability to instills public trust and accomplish the organization’s mission and to use new technology to enhance decision making

•Ability to establish and maintain detail inspection performs monthly to ensure return customer base.

• Ability to develop and implement and maintain a daily log to record performance enhancement

Mister Mom Maid Service Smyrna, GA

Housekeeper/Trainer December 93-April 1998

• Administered excellent customer service by supporting the sales staff in retaining return customers.

Provided attentive janitorial skills.

•Ability to design and implement strategies which maximize employee potential

I.S.S. Oxford Smyrna, GA

Maintenance Supervisor December 93-April 1996

•Created and implemented innovative workforce planning process for janitorial staff.

•Validated inspection quarterly to ensure performance for new contracts.

EDUCATION

Computer Ed Institute

Medical Administrate Assistant Diploma, Nov 2004

West Fulton High School

HS Diploma, June 1987

ADDITIONAL SKILLS

•Strong ability to handle work and staff pressures.

• Strong written and verbal communications skills.

• Excellent interpersonal and customer service skills.

• Ability to use and operate Windows, MS Word, MS Excel, typing, surfing the web, MS Office email, heavy copy machine usage and 10 key

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