Customer Service Data Entry

Destin Jean Baptiste

Irvington New Jersey ***** 973-***-**** ******************@*****.***

Education:

Rutgers University, Rutgers Business School Newark, NJ December 2014

Bachelor of Science

Double Major: Finance and Economics

Member, Rutgers Finance Society

Essex County College Newark, NJ December 2011

Associate in Science in Business

Experience:

ACG Resources Temp at Northern Trust international banking Jersey City, NJ April-2018 - June 2018

KYC Onboarding Analyst Consultant

Analyzed legal documents for new and existing accounts and ensure funds are up to date with KYC and Compliance regulations

Monitor Account Activity. Your primary objective will be reviewing account information for suspicious or manipulative activity as well as transactional and depository alerts for potential money laundering violations.

Collaborate with our international World Checks and Sanctions teams

Update our systems with the most recent information per fund

Validate tax forms for each account

Launch internal projects to establish a more efficient tax validating system

Communicate with clients regarding new and existing accounts

E*TRADE Jersey City, NJ May 2016 –April2018

Operations Processing Analyst (Consultant)

Reviewed paper and electronic applications to determine accuracies and report discrepancies

Monitored and assisted with all KYC and AML procedures

Operated compliance checks for existing and new customers accounts

Reviewed daily BAU compliance processes to identify risks

Met productivity thresholds and benchmarks; continually reporting metrics

Processed changes, additions or request related to customer accounts (such as activations, address changes, registration changes, account closures, asset transfers, tax status updates, etc.)

Processed customer applications, account transfers, and wire requests

Provided status updates to internal business partners and service groups

Created Excel spreadsheets using pivot tables for records retention

Daily routine of incoming, filing, scanning, imaging, faxing copying, data entry in research databases

Assisted the compliance team with onboarding / account opening and handling client/customer information

Maintained knowledge of E*TRADE policies and procedures

AFME - American Federation of Musicians New York, NY May 2015 – Feb. 2016 Data Entry Clerk Employers Pension Fund Consultant

Client billing for major accounts

Evaluated and responded to business and functional requirement requests

Answered questions from staff members and employees regarding policies and procedures

Forwarded information by receiving and distributing communications

Rutgers University Newark, NJ Sep. 2013 – Mar. 2015

Library Clerk, Law Library Earned College Credits

Assisted the librarian by maintaining and submitting the book records

Organized and maintained books on the shelves categorically

Received and answered members’ phone calls regarding questions on item availability

Skills:

Strong Leadership, organization, and excellent customer service skills

Computers: Microsoft Office Word, Excel V-look up, Pivot Table, PowerPoint, Outlook, and Front Page

Languages: Fluent in English and Creole

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