Customer Service Assistant

Dysha Spear

*** ****** *** ***** *** FL *****

******@***.*** - 305-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

January 2015 to May 2017

Unarmed Secruity Guard Humana

-Business Operations

-Check invoice

-Shipping/Inventory walk perimeter

-Patrolled warehouse and manned post per security management

-Managed and recorded pedestrian and vehicle traffic at access points

-Made note of risks such as leaking pipes fire hazards damaged security doors etc.

-Worked with EMS fire or police department as required during emergencies

-Patrolled grounds and buildings of the warehouse

-Regularly checked locks windows and equipment to ensure nothing has been tampered with

-Granted access to areas based on identification and kept logs of visitors

-Kept record and generated reports on property damage malfunctioning equipment and out-of-place occurrences

-Screened visitors at building entrance.

-Ensured safe working environment for employees.

-Developed positive working relationship with law enforcement agencies.

-Reported security breaches to Supervisor.

-Inspected vehicles entering and exiting the building.

-Recorded activity logs at the end of each shift.

-Responded to emergency calls promptly.

-Prevented unauthorized access into restricted areas.

Patient Care Assistant

South Dade Skill Center

Leisure City, Fl

-

January 2015 to January 2016

Responsibilities

Filing insurance forms - Taking and recording vital signs

- Scheduling appointments - Medical terminology

-Patient follow-up - Procedures and exams assistance

- Room preparation -Giving injections

- Supplies management -Lab testing / Phlebotomy/EKG terminology

-Patient education -CNA -HHA Provider --Patient Care Assistant - Wound Care -Injection -Front &Back office

• Prepared patients for examination procedures

• Took and record vitals and height/weight

• Took and interpret clinical examinations and procedures

• Administered medication and shots

• Assisted doctors with clinical and medical procedures

• Assisted medical staff in educating patients and families

*Wound care

*Clinicals

Accomplishments

• A determined co worker who keep the office in shift,Team work was is always acceptable.

Organized front office

EKG

Skills Used

• Strong interpersonal and organizational skills

• Good time management

• Great attention to detail

• Computer savvy

Office Clerk

Humana

Culter Bay, FL

-

January 2014 to January 2016

-Proficient typing skills.

-Computer skills and a knowledge of relevant -software packages.

-Basic literacy and numeracy skills.

-Organisational abilities.

-Administrative skills.

-Good communication skills, both written and verbal.

-A polite phone manner.

-Good customer service skills.

-Transferring data from paper formats into computer files or database systems

-Typing in data provided directly from customers

-Creating spreadsheets with large numbers of figures without mistakes

-Update existing data

-Retrieve data from the database or electronic files as requested

-Perform regular backups to ensure data preservation

-Sort and organize paperwork after entering data to ensure it is not lost

Call Center Representative

Alorica

-

Homestead, FL

-

January 2012 to January 2013

Incoming

Outbound

CustomerService

Sales,

DataEntry

Billing

TechSupport

WPM 38

EDUCATION

Patient Care Technician

D.A Dorsey Skill Center

-

Miami-Dade County, FL

2015 to 2016

Glades Central Community High School

August 2009 to May 2012

SKILLS

Certified Nursing Assistant (2 years), Data Entry (5 years),Administrative Skills (4 years), Health insurance (2 years),Medical Receptionist (4 years), Front&Back office (2 years)

CERTIFICATIONS/LICENSES

Home Health Aide

CPR/First Aid

Health Care Provider CPR

HIPPA Certification

OSHA

Nurse Aide

Microsoft Excel

Medical Terminology

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