Customer Service Manager
Resume:
Carmen Halpin
*** *********** **. ********* ****, GA 30269
678-***-**** / ************@*****.***
Career Summary:
I have been involved with the customer service industry for the past 7 years. I exhibit high energy and am outgoing with a dedication to positive guest relations. I’m a versatile and reliable professional with 2 years management experience. I have developed the ability to oversee and work alongside a variety of individuals, while ensuring the most productivity. I continually have proven skills with organization, communication and customer interactions.
Highlights:
Exceptional interpersonal skills
Point of Sale (POS) system operation
Works well under pressure
Upbeat, friendly, positive
Sale skills
Microsoft office computer skills
Ability to meet or exceed quotas
Ability to stand for long periods
Detail oriented
Efficient
Experience:
August 2017 – May 2018: Child care, Nanny
Cared for two boys, aged 2 and 5
Organized games and activities to enhance the children’s physical and social well being
Performed light housekeeping duties and ran errands on a weekly basis
Prepared nutritional meals twice daily, 5 days a week
November 2016 – July 2017: Sales Associate, Badcock Furniture
Interacted with customers to identify purchasing needs
Maintained and organized store displays to enhance customer experience while shopping
Educated customers on a variety of products
Hit the monthly sales quota regularly
Performed variety of clerical duties
August 2016 – October 2016: Customer Service Agent, Dial America
Answered customer service questions, while promoting new services
Assisted US bank with credit line increases
Assisted customers with purchasing items via catalogs
Exceeded daily and weekly goals
May 2014 – May 2016: Manager, Zaxbys
Oversaw all operations and ensured top store performance on a daily basis
Resolved conflicts within team members as well as customer complaints
Trained any new hires on guest interaction, food handling and cleaning standards
Took a comprehensive weekly inventory of all products
Finalized payroll
November 2011 – January 2014: Cashier, Zaxbys
Delivered exceptional, friendly and fast service.
Processed Customer transactions via the POS system
Answered telephone calls and personal inquiries
Managed opening and closing duties, which included restocking and thoroughly cleaning
Routinely checked the cleanliness of the store every 20 minutes
Education:
August 2017 – Present: University of West Georgia
oBusiness admin.
January 2014 – May 2014: Valdosta State University
oCore Curriculum
August 2009 – June 2013: McIntosh High School
oHigh school diploma
References:
1.Robert Hamby (Store Manager)
Athens, GA
2.Kaci Wilder (General Manager)
Fayetteville, Ga
3.Maggie Weaver (Manager)
Atlanta, Ga
Contact this candidate