Customer Service Sales, Analytical Skills, Interpersonal Relation
Resume:
CORE EXPERTISE
• Customer Service.
• Administrative Management.
SKILLS
• Proficiency in Microsoft Application Suites (MS-Word, Excel, PowerPoint, Outlook, and Skype for Business).
Selling/marketing skills.
Excellent communication and inter-personal skills.
IT skills and knowledge of social media platforms.
Data analysis and research skills.
SELECTED ACHIEVEMENTS
One of the top five sales executive recognized by the company to attain and surpass a sales target.
Coordinated the training of over 50 newly recruited sales/marketing staff.
Part of a team that successfully carried out media publicity of the company’s product.
Resolved customer complaints by identifying problems and taking appropriate corrective actions.
Promoted to senior customer service executive in 4months following excellence in selling company’s products and resolving complaints.
PROFESSIONAL MEMBERSHIP/AWARD
Best Year One Student.
Certified Member of Nigeria Institute of Science Laboratory Technology( NISLT)
VOLUNTEER/NGO ACTIVITIES
Member, Agent of Change, NGO ( 2017 – till date)
Member, Seed of Zion, NGO (2016 – till date)
HOBBIES
Reading, Traveling, Meeting People, Researching, Volunteering, etc.
Kwazema, Chijioke rosemary
111 Road, 1st Avenue E-Close, Block 3 Flat 8, Festac Town, Lagos.
M: +234*********** E ***************@*****.***; **************@*****.***
OBJECTIVE
I am a creative and result driven person with a remarkable passion for excellence, desirous of a fulfilling professional career in an organization where my skills/strengths are enhanced and optimally engaged.
EDUCATIONAL EXPERIENCE
BSc (Hons.) Chemical/Petroleum Technology, University of Jos, 2012.
Ambassadors College, 2006.
WORK EXPERIENCE
Customer Service Representative (May 2017-date)
Exquisite Global Int’l Consult
Maintaining sustainable relationships and trust with customers through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process.
Attracting potential customers by answering questions; suggesting information about other services.
Maintain highest level of confidentiality in handling files and other sensitive client information for the executives and in all aspects of role.
Providing the highest level of initiative and support to other team members.
Applies product knowledge, listening, problem solving skills to improve and contribute to the team’s effort.
Carrying out other specific task as assigned.
Sales/Customer Service Executive, (Jan 2015-Apr 2017)
Tecno Mobile Nigeria
Provide customers with product information and explain product usage/functionality.
Maintain records and ensure optimal level of customer relation/satisfaction.
Source for new customers and meet assigned sales target.
Assisting customers with decision making process as regards the best product that suits their needs and matches their budget.
Attend to customers’ complaints and challenges.
Prepare sales guide and manuals for new recruited sales representative.
Training new recruited sales executives on product knowledge and company’s sales ethics.
NYSC Intern, (July 2013-June 2014)
Exploit Energy Limited
Source for new clients and submit reports to supervisor on potential clients.
Attend to clients request and follow up to ensure good service delivery.
Take minutes and setup projector for video conferencing for meetings.
Perform other functions as assigned by my supervisor.
Industrial Intern, (April 2011- Sept 2011)
Total Exploration and Production Nigeria
Assist supervisor to analyze sales reports to identify cost savings and opportunities for the business.
Monitoring vessels off-loads at on-shore with the help of a supervisor.
Manage and prepare client request for service delivery.
Prepare reports and assist in other administrative functions.
Prepare conference rooms for meetings and take minutes of meeting.
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