OBJECTIVE

To secure a position as a PACS Administrator, where my experience and proven technical skills will be utilized to the fullest extent.

TECHNICAL EXPERIENCE

MS-DOS, Microsoft Windows 3.1/98/ME/2000/NT/XP/Vista/7/10, Microsoft Office Suite, Macintosh OS 9 and Macintosh OS X

MS Exchange, Active Directory, Fabricating Cat-5/6 straight/cross-over and Coaxial cable

Servers (Windows 2K3, 2K8, 2K12, 2K16), Routers, Wireless Routers, and Hubs, LAN/WAN

PC setup and installation, as well as various peripherals, trouble-shooting, data entry, and file updating

System-operations training and customer service

Picture Archiving and Communication Systems (PACS), Digital Imaging and Communications in Medicine (DICOM), and Health Level 7 (HL7) interfaces

Dragon NaturallySpeaking 8, 9, & 10, MModal

VMware vSphere 5.5, NetSupport Manager 11 & 12, LogMeIn, Remote Desktop, Timbuktu remote software

Quest, Sharepoint, NetSuite, HEAT, and Remedy ticketing systems

EMPLOYMENT SUMMARY

PACS Administrator Consultant – Kelly IT/Valley Medical, Renton, WA. June 2017-Present

Support for Merge\DR Systems Unity PACS system

Support for Philips Xper IM in IR and Cath as well as Philips Xcelera (all cardiology)

Knowledge of Epic Radiant basics and terminology helps in working with the Radiant team

Understanding PowerScribe basics and terminology.

Familiarity with PenRad basics and terminology helps in working with the PenRad team.

SecureView Tomosynthesis mammo experience with basics and terminology helps in working with the Mammo team.

Additional knowledge of TeraRecon, CADStream and MIM Vista helps as these are applications currently used in the environment.

SYSTEMS ENGINEER – Visage Imaging, San Diego, CA. Jan 2016-June2017

Understanding of the overall healthcare IT standards relevant to each project, specifically but not limited to IHE, DICOM, HL7 and HIPAA

Work closely with Developers to identify and address root causes

Train, both remotely and at customer facilities, customers’ support resources on the use and support of Visage Imaging products

SENIOR TECHNICAL SUPPORT ANALYST – Merge Healthcare, an IBM Company, San Diego, CA. Oct 2015-Dec 2015

Same roles as Senior Technical Support Analyst for Merge Healthcare.

SENIOR TECHNICAL SUPPORT ANALYST – Merge Healthcare (formerly DR Systems, INC), San Diego, CA. Jan 2015-Oct 2015

Same roles as Technical Support Engineer III for DR Systems, Inc.

TECHNICAL SUPPORT ENGINEER III – DR Systems, Inc., San Diego, CA. Jan 2014-Jan 2015

Help educate Level 1 and Level 2 Technicians with Picture Archiving and Communication Systems (PACS)

Write knowledge base articles to help with trouble-shooting issues

Work closely with Engineering and Development to identify and address root causes

Review, evaluate, and recommend solutions for hardware and software components that are approaching or have achieved “end of life’ status

Provide technical leadership for research and development initiatives and for the implementation of new technologies to improve support capabilities

Follow up diligently on escalated Service items and all promises made to the customer

TECHNICAL SUPPORT ENGINEER II – DR Systems, Inc., San Diego, CA. Jan 2012-Jan 2014

Work as part of a Technical Support team to assess and resolve technical issues

Communicate promptly, effectively, and politely with customers

Follow up diligently on open items and all promises made to customers

Represent the customer in communication of field concerns, issues and requirements

Provide technical support and assistance to Level 1 and Field Service

Provide functional direction to Level 1 and Field Service

Actively monitor new unacknowledged call tickets

Review/update open call ticket problem descriptions and solutions for accurate information

Review/update open call tickets to ensure proper priority and classification

Follow up diligently on escalated Service items and all promises made to the customer

Provide individual and/or group instruction and training to Level 1

Maintain a broad knowledge of technology and equipment used

Regularly submit Knowledge articles for approval

After hours “on call” support on a rotational basis

Perform miscellaneous job-related duties as assigned

REMOTE PACS ADMINISTRATOR AT JEWISH HOSPITAL - DR Systems, Inc., San Diego, CA. Jan 2008-Jan 2012

Configure and support Jewish Hospital’s PACS.

Monitor the daily health status of DR Systems, Inc. applications and workstation.

Serve as the Primary DR Systems, Inc. point of contact to PACS end users at Jewish Hospital.

Provide end user training.

Manage end user accounts within Active Directory.

Clean up aged exams to maintain the system’s efficiency.

TECHNICAL SUPPORT ENGINEER I – DR Systems, Inc., San Diego, CA. Jan 2008-Jan 2012

Support Picture Archiving and Communication Systems (PACS)

Manage Digital Imaging and Communications in Medicine (DICOM)

Manage Radiology Information System (RIS)

Remote support to over 900 sites that have a range of 20 to 100 computers per site.

Documented service calls with a ticketing system called HEAT.

MANAGER - Louisiana Famous Fried Chicken, San Bernardino, CA. 2005-2007

Oversee finances, payroll administration, coordinate staff scheduling, sales, and efficient operation

Organize stock and equipment, order supplies, and oversee building maintenance, cleanliness and security

Ensure high standards of customer service are observed at all times and handle customer complaints and queries

COMPUTER RESOURCE SPECIALIST - UCSD/HNRC, La Jolla, CA. 2004-2005

Responsible for more than $1 million in hardware and software

Assisted in maintaining a $500,000 teleconference room and its equipment

Maintained electronic medical records on a file server for more than 500 patients

Researched and implemented new software for Medical testing machines

Repaired and maintained 75 PC’s and Mac’s

Upgraded 35 Mac’s from OS 9 to OS X

IT SPECIALIST - U.S. Marine Corps, Camp Pendleton, CA. 2003-2004

Installed and maintained a Microsoft Exchange & Active Directory Server and to support more than 300 personnel

Trained staff in computer-system setup and operations

Assisted in mobilizing 200+ Marines

Maintained and trouble-shot more than 100 laptops and 30 desktops

In charge of networking over 50 buildings with Cat-5 lines

Planned, coordinated and implemented upgrades to 30 buildings for phone lines

Trained end-users and technical specialist

COMPUTER RESOURCE SPECIALIST - UCSD/HNRC, La Jolla, CA. 2002-2003

Assisted in maintaining a $200,000 teleconference room and its equipment

Excellent in Operation Systems and various types of hardware and software

Familiarized myself with Mac OS9 and the Office suite for Mac

Trained new employees

Managed and maintained 4 networked buildings

Hardware and software installations.

Upgrades and technical support for 90+ computer/users

IT SPECIALIST - U.S. Marine Corps, Camp Pendleton, CA. 1997-2001

Earned various awards Meritoriously promoted for excellent service

Maintained more than 50+ computers and peripherals

Manager of 3 server rooms that each contained 3 routers, 2 hubs and a T1 line

Evaluated, tested and maintained file servers, ensuring Y2K compliance

Supervised a crew of 15 - duties included keeping computers up to date and trouble-shooting

EDUCATION

University of Phoenix 2009-Present

Bachelor of Science in Information Technology - Concentration in Networking and Telecommunications

U.S. Marine Corps 1998-1999

Small Computer School

Learned trouble-shooting and computer repair

Software/hardware installation.

Learned how to fabricate Category 5 cables and patch panels

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