Thomas Jilks

** ******* ****, ******** *** *GL – 075******** –ac6lnl@r.postjobfree.com

Personal Profile

I am a hard working individual who is keen to enhance my existing working environment knowledge. I have experience as a Customer Service assistant and a delivery assistant within the retail industry along with this I also have experience as Data Intake Team Administrator all skills used within the jobs listed are under the sub headings on the experience tab. . I have a strong drive to deliver on deadlines, being friendly and approachable who works well as an individual and also in a team, I have strong communication skills, both face to face and also over the phone as well as being an excellent listener. I am also seeking to develop my career through future employment.

Experience

Customer Assistant

Marks & Spencer’s

November 2013 – January 2014

While working at M&S as a customer assistant I undertook roles such as checkout operation, ipad ordering, ordering online, dealing with customer queries, refunds and reproduction.

Delivery Assistant

Argos

September 2014 – December 2014

While working at Argos as a delivery assistant I undertook roles such as checkout operation, deliveries, re stocking and headset operation.

Customer Assistant

Tesco

October 2015 – October 2016

While working at Tesco as a customer assistant I undertook roles such as checkout operation, dealing with customers face to face queries, deliveries, re stocking, reproduction, delivery management, stock checks and delivery operation.

Data Administrator

Cafcass

November 2016 – Present

While working at Cafcass as a data administrator I have undertook roles such as operation of Microsoft office to an intermediate level, receipt and process both private and public law applications onto systems such as ECMS and CMS, ensuring all correspondence is responded to or redirected, requesting police and local authority checks and recording that these have been sent with accuracy, effectively process foreign applications received from other countries, to process parental applications, case audits, ensuring all information is accurate and where incomplete or inaccurate chase up and amend ECMS, input data/information onto database, keep records of all work, receiving queries from courts, social workers, local authorities and local Cafcass teams through email, ensuring email inboxes are monitored daily and queries are responded to promptly and courteously, safeguard children through the process of applications.

Education

GCSE Results

Bishop Ullathorne

September 2008 - July 2013

During my secondary education I took GCSE exams and the following subjects listed below followed by the grades achieved-

English – C

Maths – C

Religious Education – A

French NVQ Level 2 – Achieved (B)

Double Science – D,D

Geography – C

ICT – D

Business Studies – D

Level 2 Computer Studies

City College Coventry

September 2013 - June 2014

After my secondary education I moved to college to study computing. Within this subject I covered things such as Ecommerce, Programming, Database Design, Computer systems, Installation of computer systems and Repair of computer systems. Within this subject I achieved a Merit Grade overall.

Level 3 Computer Studies

City College Coventry

September 2014 - August 2015

After my first year of computing I moved onto the level 3 course on offer at the college. Within this I covered things such as Database Design, Computer systems, installation and repairing of computer devices, Information systems, Website production and Digital graphics.

Key Skills

Below are some key skills I have:

Strong communication skills and an ability to work with a diverse range of people either in a group or individually

High level organization and attention to detail

Eager to work to the best of my ability to meet deadlines/targets

Polite and professional manner at all times

Confident IT user with good knowledge of Microsoft office and Photoshop

Motivated to work and be punctual in and around the workplace

Great listener

References

References Available upon request

Contact this candidate