Clarisa Lemke ac6ln6@r.postjobfree.com 914-***-****

QUALIFICATIONS:

Over 15 years of facilities experience in health care, finance, and technology industries providing management, direction, and execution in plant operations and maintenance. Proven track record of managing department staff, adhering to safety policies, and maintaining budget compliance across functions within Facilities Services. Implement policies, procedures, standards of accountability, and reporting methods that support service level agreements and compliance with Life Safety and other regulatory requirements.

EXPERIENCE:

ISS Facility Services, Fort Collins and Colorado Springs, Colorado

Site Facilities Manager June 2016 – June 2018

Manage teams providing internal corporate services to HP Enterprise and Microfocus facilities in Colorado. Responsible for budget in excess of $7.9 million and square footage over 1 million. Direct services for multiple leased and owned facilities, including capital budget forecasting, staff recruiting, construction project oversight, and long-range departmental planning.

Focus on maximizing revenue and driving cost efficiencies in utility, construction, and vendor expense savings. Develop site leadership that promotes corporate goals and initiatives, strengthens internal relationships, and supports management objectives.

Support client accounts including auditing, financial reconciliation and reporting, dispute resolution, and scorecard outcomes. Promote client cost reduction/avoidance through site audits and training programs. Facilitate ongoing communication with clients and business groups including town halls, site communications, and executive staff.

Direct site operations including maintenance, work order systems, building management systems, shipping and receiving warehouse, conference room services, café operations, space management (MAC/CAFM), janitorial, waste management/site recycling, and hazardous waste programs.

Mentor new leadership at remote job sites throughout the United States. Certified Key Account Manager and experienced with Enterprise Resource Planning systems such as: Hubble, MyMCS, and KMI.

Banner Health, Greeley, Colorado

Senior Facilities Manager September 2014 – June 2016

Created a new Facilities Department for Banner Medical Group in the Western Region, including Colorado and Wyoming. Directed and managed multiple projects for the Plant Operations department. Developed departmental processes for operations, budgets, preventative maintenance, and facilities services requests. Assumed the facilities purchasing process, realizing cost savings of approximately $50,000 in the first year.

Managed multiple health care clinics, health care centers, medical facilities housing multiple practices, and a corporate Banner Medical Group center comprised of 240,000 square feet of real estate across multiple buildings, both owned and leased properties.

Developed a preventative maintenance program for mechanical and fire/life/safety equipment. Identified, budgeted, maintained, and reported replacement of mechanical equipment, fire/life/safety equipment, and all other building assets. Hired, trained, and developed a team of Facilities Technicians for plant operations. Oversaw staff assessments, training, employee development initiatives, work scheduling, and problem resolution. Ensured compliance with work standards, codes, and safety regulations, documenting performance of department responsibilities.

Developed new relationships with the practice managers and hospital administrators with a focus on improving customer satisfaction, service quality, and reliability. Implemented service level agreements for service requests including response time, communication on open tickets, ticket resolution and follow up on closed tickets

Managed sourcing, bidding, service contracts, and vendors for Facilities Services including HVAC, landscaping, electrical, plumbing, janitorial services, general contractors, and building mechanical systems for both planned operations and projects.

Blue Shield of California, El Dorado Hills, California

Senior Facilities Coordinator October 2007 – March 2014

Managed multiple offices for Blue Shield of California, both owned and leased properties. Met critical real estate savings goals with a flex work project, increasing seating without additional space in the expensive Bay Area real estate market. Netted a $360K annual real estate savings in Northern California by closing a small office and transferring 50 employees to a larger office nearby. Saved $1.6M by reducing the real estate portfolio in Southern California, giving up one floor in a high rise and relocating to a smaller office.

Oversaw Building Mechanical Systems (BMS) at owned properties, including scheduled maintenance. With senior management, planned the business case and operational needs of service lines. Prepared annual budgets, identified cost savings, and developed pipeline cost savings strategies. Reviewed variances, accrued invoices and revised budgets to meet corporate finance guidelines.

Managed projects including construction, building re-commissioning, sustainability, design, office relocations, and real estate reductions. Completed the internal project documentation including the business case, project charter, and budgets. Collected all external documentation including architectural, engineering, and as-built drawings, project closeout binders, permits, and inspections. Worked with engineering to upgrade systems, update mechanical drawings, and source vendors. Oversaw all projects related to BMS upgrades and related impacts to Data Center Operations.

Société Générale, New York City, New York

Analyst, Junior Project Manager September 2000 – March 2007

Assisted Facilities Managers with all facilities related projects throughout SG USA; including project management, space planning, budgeting, finance, expatriate housing, and general administrative functions.

Planned and facilitated employee moves. Created and distributed move forms, floor plans and statistical data using CAD and Archibus. Assisted with ongoing construction projects and renovations. Worked with construction managers and related agencies to ensure As-Built documentation, lien waivers, certificates of insurance and work permits were in order.

Prepared and tracked the annual expense budget for headquarters and the regional offices, including rent, utilities, operating costs, and accounts payable. Oversaw invoice allocations, prepared invoices for accounts payable, and accessed historical financial data as needed. Created and tracked purchase orders.

Supported the Expatriate Manager with temporary housing for incoming expatriates and employee relocations, including placement, billing, and records management. Followed up with Human Resources, housing vendors, and employees.

Maintained the US copier program, including vendor relationships, invoice tracking, allocation, and payment. Assisted management with administrative functions including quarterly status reports and subordinate assignments. Set up and managed vendor services and deliveries. Coordinated with other internal departments and outside utilities to develop, maintain and adhere to corporate policy.

MasterCard International, Purchase, New York

Administrator, Office Coordinator July 1996 – September 2000

United States Army

Aviation Operations Specialist, Honorable Discharge March 1993 – August 1995

EDUCATION:

American Inter-Continental University, November 2004

B.B.A., Management

Honors: Magna Cum Laude

CERTIFICATIONS:

Key Account Manager Certified, June 2017

Certificate of Continuing Education, Rockhurst University, February 2007

The Basics of Facilities Management

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