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Customer Service Accounting

Location:
Mariposa, CA
Posted:
August 08, 2018

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Sandra Green

**** ****** ** ********, ** ***** C209-***-**** H209-***-**** ac6lmh@r.postjobfree.com Extensive background in Finance and Operations, Skilled in accounting including budgeting, accounts receivables, accounts payable, collections, profitability analysis and cash management, forecasting and financial statement. employee recruitment and retention, staff development, mediation, conflict resolution. Administrative expertise in office management including space planning, administrative processes, insurance, scheduling, project management, communication with a home office and managed the Internet technology department. Professional services including managing WIP, realization, utilization and balancing employee moral. Managed safety programs including OSHA, DOT, and insurance recommendations. MANAGEMENT SKILLS

Cost Accounting

Employee & Labor Law

Accounting Processes

Financial Projections

Paperless Implementation

Staff Recruitment & Retention

Manage Profit and loss Goals

Problem Solver

New Software Installation

Project Management

Technology

Training & Development

Safety Program

Financial Statement

Policy Design & Administration

PROFESSIONAL ADMINISTRATIVE EXPERIENCE

KUYKENDALL SOLAR CORPORATION 2016-PRESENT Coarsegold, CA Solar Sub-Contrator Kuyekndall is a in the top 3 electrical installers in California. They install both commercial and residential solar systems. Kuyekndall partners with sales teams and developers so that they can focus on their craft; solar installation. Director Finance Operations

Collaborate with both residential and commercial teams. Managed and created a 25-million-dollar budget. Prepared monthly financial statements, balance sheet reconciliations and journal entries. Cost accounting for multiple jobs. Managed the safety program and communicating with state and federal agencies. Manage salary, evaluation programs and personnel records; handle investigations in sexual harassment, overtime laws and employee-protected classification. Key Results-Duties:

® Hands on and oversees daily operations of the company and the work of the executives, employees and the company as a whole.

® Prepares Financial Statements, adhoc reports and projections, presents FS at monthly board meeting to shareholders.

® Participates in expansion activities such as investment acquisitions, and analyzes reports to determine the best debt ratio.

® Responsible for a 25-million-dollar annual budget, reporting on monthly budget vs actual variances, including 3 month look ahead (projections) for cash and expenses.

® Tasked with creating an economic strategy and forecasting; assist with identifying and reporting on what areas of the company are most efficient and how the company can capitalize on this information. Partnering with the owners to predict the best way to ensure the company’s success in the future.

® Identifying areas needing improvement within operations, in the filed, and among employees, finding and implementing resolutions.

® Negotiated all insurance policies including professional liability, general liability, employment practices (EPLI) and workman’s compensation.

® Manage the corporate safety program to include DOT, OSHA, and insurance audits, while keeping our experience mod at a 70%.

® Managed the internal technology, including a mobile devise management system for all handheld devises. Sandra Green

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BAKER COMMODITIES 201*-**-**** Kerman, CA Manufacturing Baker is a completely sustainable company, recycling animal by-products and used cooking oil into valuable products that can be used to feed livestock, power vehicles, and act as a base for everyday items. Controller-Operations

Collaborate with 22 Divisions and a local team of 200 employees to create policies. Manage salary, evaluation programs and personnel records; handle investigations in sexual harassment, overtime laws and employee-protected classification. Managed and created a 40-million-dollar budget, daily cash flow. Prepared production reports, monitoring yield report and profitability and inventory. Preparing monthly financial statements, balance sheet reconciliations and journal entries. Cost accounting for multiple cost centers and managing the safety program and communicating with state and federal agencies.

Key Results-Duties:

® Hands on accounting to include accounts payable, accounts receivable, general ledger, payroll, fixed assets, CapEx and budgeting in a Epicore and FRX-Crystal reports environment for 28 cost centers, to include monthly reconciliations of all balance sheet accounts.

® Coordinate with various department managers for system issues, production, purchasing, import/export of commodities and helping to explain variances in each department.

® Analyze cost accounting data and assist with cycle count/physical inventories.

® Prepare detailed account analysis for all cost centers and cost per unit. Review and analyze inventory and margin reports, conduct research and perform analytical studies in regards to cost analyses and profitability.

® Created a reporting system to track daily yields, productions and energy usage, using an Access database that I created.

® Manage the corporate safety program to include DOT, OSHA, and insurance audits, while lowering the “experience modifications” to meet our goals.

® Responsible for meeting regulations for the air board and water board of California, making sure all equipment met regulations, while keeping informed on any new or upcoming regulations.

® Managed the internal technology department submitted plan for an IT roadmap so that we can move the company to the next level of technology.

WIEBE AND ASSOCIATES CPA, LLP Fresno, CA A Professional Services Firm Provides public accounting and consulting services to agricultural and real estate in the general central California region. Controller-Firm Administrator, March 2005 to April 2010 Collaborate with executive management to create policies and procedures; recruit employees; create and administer group benefits programs, including 401k and section 125; develop orientation, training and incentive programs; Manage salary, evaluation programs and personnel records; develop budget; handle investigations in sexual harassment, overtime laws and employee protected classification; Comply with OSHA regulations; Managed budget, daily cash flow and monitored and managed sales goals and profitability. Manage and schedule accounting staff to ensure that utilization and realization are met.

Key Results-Duties:

® Played a key role in ensuring the firm was voted the number one company in Central California.

® Implemented a successful Alternative Work Schedule (AWS) approved by the State of California. With this benefit in place, employee satisfaction increased and life/work balance initiative was enhanced.

® Responsible for the accounting department including accounts payable, accounts receivable, general ledger, payroll, fixed assets additions, and budgeting and QuickBooks environment.

® Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. As a result, turnover was reduced from 50% to 10% and employee retention and satisfaction was increased.

® Researched, applied and received a training grant in the amount of $145,000 from the state of California (ETP) to assist with the training department.

Sandra Green

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® Introduced and successfully implemented a firm-wide mentoring program so that all team members have the opportunity to meet their career goals and become stronger leaders.

® Implemented a Health Savings Account (HSA) benefit and reduced Heath Benefits costs for the firm and employees by 20% annually through extensive research and negotiation.

® Maintained salary program, keeping the firm competitive and all departments within budgets.

® Transitioned all firm records, orientations, payroll and testing files from paper to a paperless by implementing a document management system program, saving the company approximately 20% in effective time processing.

® Created a reporting system to track billable goals for each team member and designed a system of accountability so that each team member could meet their goals; as a result, the firm was able to hit their profit goals for the year.

® Created efficient and effective processes to reduce the cost of the administrative department by $150,000, by successfully cross training the admin team of ten to balance workload and empower them to own their own time.

® Successfully created a training assessment program so that each team member would receive specific training to improve their skills, while new team members would receive the basic skills needed to perform at their position.

® Conducted weekly meeting with accounting supervisors to identify obstacles to meet client’s needs. Monitor engagements to ensure project timelines were met.

® Responsible for the firm accounting, including financial statements, general ledger activity, fixed assets additions, payroll, billing and collections.

® Created the annual budget and monitored the results to ensure company goals are met.

® Managed the internal technology department and implemented VM-Ware severs, wireless, VPN, Citrix, triple monitors and a true “work from anywhere” office.

OPTIGATE NETWORKS A Sierratel Company Oakhurst, CA Service Company High-speed internet Access Company that surpassed the top three internet service providers in the US for customer service. Director of Operations, 02/00 to 10/04

Employed to fulfill a broad range of HR, accounting and operational functions, including recruiting, hiring and training employees, administering employee benefits, overseeing disciplinary action and managing HR records; responsible for implementing annual enrollment meetings, resolved conflicts between employees, and developed written policy and procedures for the department; managed the 24 hour customer helpdesk center, internet installations, sales agreements and accounting department; successfully aligned multiple locations so that communications between locations were seamless; managed a sales team of 20, creating goals based on the firm’s strategic plan. Key Results-duties:

® Trained management team on interviewing techniques and best practices; conducted workshops and one-on-one information.

® Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

® Implemented an open source employee-scheduling program to ensure that the helpdesk support service center operated at the targeted 100% customer service satisfaction.

® Responsible for the accounting department including accounts payable, accounts receivable, general ledger, payroll, fixed assets additions, and budgeting in a MAS90 and QuickBooks environment.

® Managed the 24 hours helpdesk support call center while supporting our 99.99% guarantee to our clients.

® Designed MS Access databases to automate the payroll time entry, customer service managements system and customer call center knowledge base.

® Implemented the firm strategic plan that flowed to each department including the sales department; as a result each salesperson created their own 120 game plan and was empowered to reach their sales goals.

® Wrote employee manual covering issues such as disciplinary procedures, code of conduct, FMLA policy, and benefits Sandra Green

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EDUCATION & CERTIFICATIONS

BACHELORS DEGREE ACCOUNTING UC Stansilaus,

Certifications and Specialized Training:

® Franklin Covey Leadership and Manger Training

® Drug and Alcohol Training for Managers

® One Minute Manager

® Certified in MS Excel and Access

Software Experience:

Mac operating systems, Goggle suite, G Suite Administrator, Dropbox, Apple Deployment Program, Cisco Meraki Mobile Device Management, Advanced-MS Office including, Excel (Programming), Access (Programming), Outlook, Project and Word, Document Management System (DMS), PeopleSoft, QuickBooks; Contractor, Non-Profit, MAS90, Adobe CS Professional – Designer, AS400, Halogen Employee Performance, Salesforce.com, Industry Specific Application, Advanced technical Skills, CS Engagement, Practice CS, File Cabinet, Ultratax and Fixed Asset, XCM workflow, TimeSlips, Practice Advantage, Epicore- Sage-Crystal Accounting software

OF NOTE

Professional Development:

® Continue ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation, new health care requirements and workplace safety and security.

® Staying informed on new Legislation and Regulations

® Ongoing learning of the Franklyn Covey Program

Affiliations:

® Society for Human Resource Management (SHRM), Fresno

® Accounting Administrator –Region 5&6 and Fresno Member Nor-Cal

® Construction Financial Management Association (CFMA), Fresno Voulnteer:

® Current Treasurer and board member of the Construction Financial Management Association of Fresno CA

® Current President and board member of the Ponderosa Basin Mutual Water Company, Mariposa CA

® Former Girl Scout Leader for over 10 years, Including cookie manager for 1 year

® Former treasurer for The Mariposa Promise, including non-profit accounting in a QuickBooks environment

® Former tri-tip BBQ’er extraordinaire for Mariposa Bears Football for 3 years, spending every Saturdays to feed all the players and their family



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