Customer Service Project Manager
Resume:
Nydia G. Nazal
Greensboro, NC 27407
Qualifications:
Professional person seeking a rewarding career with a great company. Master knowledge of all skills and responsibilities as an Account Support Specialist II, Logistics Brokerage ll, Logistics Specialist . Proven leadership skills, strong organizational skills and strong attention to details. I have strong knowledge of the McLeod systems, TMS systems, AS400/Infinium system, Exostar Billing System, Quickbooks Pro, Microsoft Word/Excel, Adobe Reader 9. Bilingual.
Education:
High Point Central High School, High Point, NC 1995
Work Experience:
2006 to 2011
Mohawk Industries
Senior Account Support Specialist / Turnkey Project Manager-Installation Services / MVP Dept.
Act as senior team member, providing cross-functional support to major accounts. Applies advance knowledge and experience to resolve coordinate or provide direction to ensure key company accounts receive prompt and effective services. Interface with Credit Department and Claims dept, expediting shipments and account maintenance. Interpret orders and documentation for customers and process orders in accordance with established contracts.
Compose and / or edits internal and external correspondence, reports, presentations, spreadsheets, charts/graphs. This includes outside vendor and customer correspondence, confidential material. Examine records, such as bills, computer print outs, bills of lading, pricing on orders/commissions, group rebates, and related documents and correspondence, converse with customers and other company personnel such as TM’s, billing, credit, sales, service shipping, to obtain fact regarding customer service. Handle all Turnkey labor quotes for the St of NC and Boeing, Devry University. In addition handle the Durasafe cleaning products for our installers and customer, handled the billing and stock inventory for this product. Handled key accounts to be the single point of contact and provide excellent service.
2012 to 2018
M33 Integrated / Transplace LLC
Track and Trace all truckloads and LTL to ensure pickup and deliveries in a timely manner.
Obtain all driver information along with carrier dispatchers information. Escalating any pickup or delivery issues to the Logistics Brokerage team.
Logistics Broker ll negotiate truckload rates with carries to ensure and provide the most efficient cost to our Logistics specialist teams . Coordinate dock rescue when needed. Working closely with the carriers and creating a relationship with carriers to ensure more dedicated truckload lanes.
Logistics Specialist responsible for aligning and allocating Transplace resources to meet the strategic needs of the Transplace client per the Scope of Services defined in Tansplace/Client contracts . Responsible for executing and delegating all dayday-to-day work related to assigned clients in order to maximize efficiency and deliver according to client and company expectations . Managing the integrity and accuracy of client's data within Transplace's TMS systems . Prepare and participate in some or all aspects of client business reviews . Manage and resolve daily carrier issues as needed to ensure service performance . Serve as trainer and mentor for Logistic Assistants and Associates . Serve as initial point of contact to receive and handle issues regarding service, rates, schedules, etc. Conduct analysis to determine optimal solutions reducing overall freight expense . Partner with providers to ensure efficient and effective execution of defined processes . Re-route freight as needed to meet demands and minimize costs . Manage positive day to day relationships with carriers . Provide reports to internal and external customers . Document order entry in the TMS system . Perform other duties as directed or assigned . Plan and schedule work to ensure proper distribution of assignments and adequate staffing for subsequent duties . Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies, and keep employees abreast of current changes and standards. invite various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfer and vacation schedules, train new employees.
References upon request.
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