Financial Executive

ABDIWAHAB SULEIMAN

● Mobile: 079******** ● Email: *************@*******.***

PROFILE

An exploration of new adventure thrills me as this gives me the motivation to complete the tasks in hand. As an individual thriving for opportunities that acquire new skills, exhilarates the adventure further. The commitment and enthusiasm of a candidate like myself will increase the development of my work ethic however an applicant with my devotion will expand the triumph of the corporation.

Success is not only the basis of being a team player, it is illustrating initiative in independent obligations. My attentive character demonstrates that nay position of employment will be dealt with the finest level of detail. This new opportunity will revitalise my journey to prosperity.

EDUCATION

Examined a diversity of subjects from the origins of my academic life, studying practical and non-practical academic content. The contrasting context investigated through my education reflects my ability to self-manage, plan and organise time functionally to meet deadlines.

SEPT 2004 – JUNE 2009 STOCKLEY ACADEMY

EXAMINATIONS TAKIN IN 2008

(Grades All From A*- C)

10 GCSE’s

CONTAINS CERTIFICATES IN:

English – B

Maths - B

Business Studies – Merit

SEPT 2009 – 2012 STOCKLEY ACADEMY SIX FORM

A Level Business

A Level Information System

A Level Sociology

OCT 2012 GREENWICH SCHOOL OF MANAGEMENT (PLYMOUTH)

BUSINESS MANAGEMENT (BSc Hons)

1st Year – Management Theories, Contract Law, Economic Factors, HR Policies, Training & Development,

2nd Year – Management Accounting, E-Learning, Logistics & Operations, Performance Objectives, Ethical Practices & Consumerism, Marketing Plan, Marketing Mix, Marketing Strategies, SWOT & Situation Analyses

3rd Year – Macro & Micro Analysis, International Marketing, Total Quality Management, Brand Loyalty, Consumer Behaviour, Customer Continuity

Graduated in 2016 with a 2.1 BUSINESS MANAGEMENT

WORK EXPERIENCE

BMW FINANCIAL SERVICES: FINANCE EXECUTIVE - MANAGER (6th March 2017 – PRESENT)

WORK INVOLVED:

Being the voice of BMW Group UK.

Spearheaded cross-functional initiative to achieve service levels of 80%.

Subject Matter Expert, dealing with complicated queries bringing diversion back to normal

Ability to adapt effectively and efficiently by demonstrating strong team player skills whilst managing responsible for a team of over 60 staff members.

Work independently to reduce customer complaints by actively monitoring staff and by constructing an error log report that has enabled staff to persevere

Implemented innovative programmes such as incentives to increase employee loyalty and reduce employee turnover

Portrayed an ability to achieve targets which resulted in an increase of quality scores by 60% in 3 months through restructured training

Exceeding customers’ expectations with every call and point of contact

Dealing with diverse queries via telephone

Interacting with retailers and dealing with their queries

Manage financial interactions throughout the customer lifestyle for BMW and MINI Financial Services, also including Alphera Financial Services

SKILLS GAINED:

Developing skills within financial services and gaining a wide knowledge of the Financial Conduct Authority (FCA) Regulations, the Consumer Credit Act (CCA) as well as the new General Data Protection Regulations (GDPR) - Input and output of confidential data

Forward planning and strategic thinking by outline tasks and responsibilities

Problem solving and decision making with excellent attention to detail

Commercial awareness & process knowledge + People Management skills

Upheld the philosophy of the brand by enhancing customer satisfaction

Achieved brand loyalty through outstanding customer service and product knowledge

Ability to adapt effectively and efficiently by demonstrating strong team player skills

Excellent interpersonal skills implied by building client relationship and successfully liaising with head office clients to produce positive outcome

The ability to resolve queries and portray excellent customer service skills

Being able to listen, think and act in a truly professional manner

NEW BALANCE (WEMBLEY OUTLET): VISUAL MERCHANDISER - SUPERVISOR

(10th DECEMBER 2016 – 23RD APRIL 2017)

WORK INVOLVED:

Developed and managed digital marketing campaigns to increase online sales

Assisted with product launch by assembling slideshows, videos and analyses of competitor’s promotional strategies.

Managed shop floor, this includes stock and inventory functions, i.e. labelling and price marking items and merchandising apparel to enhance visual.

This was a varied role covering all administrative tasks

oImputing data through complex software

oDealing with orders/reply forms

oInteracting with customers through emails and phone calls with varied clients

oWorking with content in a numerical form

SKILLS GAINED:

Working within team in a retail outlet

Analyse marketing trends & consumer behaviour

Working efficiently and at a fast pace to reach deadlines

Able to utilise new software’s and demonstrate selling techniques

ROSEDALE COLLEGE: TEACHER ASSISTANT (5TH SEPTEMBER 2016 – 9th DECEMBER 2016)

WORK INVOLVED:

Helping to develop programmes of learning activities and adapting appropriate materials.

Preparing lesson plans and context sheet for year 8 students.

Motivating and encouraging students supporting children with disabilities and behavioural problems as well as providing children with extra support in all subjects.

Regularly attend meetings with parents to review student’s progress and behaviour.

Covering lessons in teacher’s absence and organising school events, trips and activities.

SKILLS GAINED:

Communicating with all types of children.

Working efficiently in a very demanding role.

Developed a positive and team working attitude with the ability to challenge constructively.

Learnt how to conduct conversations tactfully and efficiently with offloaded, stand-by and other disrupted classes.

Able to embrace and utilise new forms of technology and processes to support pupils

Able to follow procedures and understand the importance of safeguarding and compliance within the education handbook.

SELFRIDGES: CUSTOMER HOST (16th MAY 2016 – 11 DECEMBER 2016)

WORK INVOLVED:

Provide excellent customer service in a fast, busy and luxurious environment

Working on tills & interacting with customer

Making high end brand sales

Helping in the stock room to bring out customer orders

Dealing with delivery

SKILLS GAINED:

Working well within a team

Communicating with all types of individuals

Working efficiently and at a fast pace

SUPERDRUG: TEAM LEADER (5th OCTOBER 2012 – 28th APRIL 2016)

WORK INVOLVED:

Plan and organise shifts to ensure quality and quantity of production is in line with store needs

Team Leader (Responsible for opening and closing the store & managing staff).

Responsible for team’s performance & bringing diversions back to normal.

Responsible for presentation of the shop floor & completing relevant paper work.

Completed daily safe checks and cashing up, turned over £70,000 a week.

Direct contact with head office to accomplish company’s Vision, Mission & Values.

Working on tills & interacting with customers

Making sales and working towards monthly targets and KPI’s

COMPUTER SKILLS

Microsoft Office

Microsoft PowerPoint

Microsoft Excel

Adept at using internet search engines for research & Marketing purposes

SKILLS GAINED

Exceptional interpersonal communication ● Client account management

Effective leader + budget development ● Staff training/development

Employee scheduling + HR Management ● Product development

Deadline-orientated + Mentor ● Organised + Conflict resolution

Customer service-orientated ● Goals met consistently

Project management + Budget development ● Efficient multi-tasker

REFERENCES

(upon request)

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