Roopa Kolur

* ***** ****** • Sharon, MA ***** • 720-***-**** • ac6llq@r.postjobfree.com • US Citizen

OBJECTIVE

Looking for better opportunities. Self-starter, high performing individual, proactive with meticulously detail oriented, well organized, collaborated with good communication, customer service skills, and a key learner with minimal guidance looking for better opportunities in the career path. Enthusiastic in upgrading and learning new skills as required. EPIC go to person in the department. Familiar with workbench reports. OnlineWorking on ECBA certification through IIBA Data analytics courses through Edx and MOOC.

EDUCATION

RHODE ISLAND COLLEGE Providence, RI

Bachelor for Science in Psychology September 2007 – December 2011

EXPERIENCE

MCLEAN HOSPITAL Belmont, MA

Executive Secretary of Internal Medicine Department January 2016 – Present

Utilized EPIC Cadence to schedule ambulatory and vaccination appointments in a timely manner.

Maintained correspondences using EPIC Scan and billing.

Mentored and assisted doctors and colleagues in EPIC (CAD related, referrals, labs, orders, addendums etc

Escalated and opened EPIC tickets as needed.

Co-ordinated with EPIC technical support team on EPIC related workflow issues till got resolved.

Created documentation to describe workflow of the patient’s lab work in EPIC.

Processed referrals, prior authorizations and PT forms through patients’ insurance companies.

Interacted with patients and visitors with an amicable demeanor while maintaining patient confidentiality.

Handle MDOC’s timesheet and payroll.

DEEJAY GROUP Bangalore, India

HR Assistant/Data Entry Operator January 1996 – December 1996

Executed administrative and HR services to ensure that the office’s daily operations ran smoothly.

Facilitated hiring process by screening resumes, scheduling interviews, and preparing labor related legal documents.

Arranged conferences, including preparing agendas, making travel arrangements, and meeting minutes.

Prepared and archived presentations on new product releases.

HUTCHINSON MAX TELECOM Bangalore, India

Paging Team Lead December 1996 – March 1997

Led customer service team by mentoring team members and scheduling and assigning tasks.

Prepared pager call reports for the department.

Monitored customer calls for quality deliverables.

NEWTON WELLESLEY HOSPITAL(Volunteer) Newton, MA

Surgical pre-test department and Anti-coagulant clinic July 2015 – January 2016

Performed filing, handling mails, copying, and creating pre-surgical packets.

Constructed brochures and handled customer phone calls.

Cashier at gift shop

Handled Cash register and priced the inventory.

Handled customers phone calls.

Handled Parking passes and recharging.

WOMEN’S AND INFANTS HOSPITAL(Volunteer) Providence, RI

Administration/HR Assistant June 2006 – September 2006

Maintained data system and updated patient’s data.

Conducted administrative services, including receiving calls.

Handled communications by sending and tracking incoming mails between departments.

SKILLS

Software: EPIC-CADENCE, MS Office, Meditech, IDX, Peoplesoft and Kronos, ICD-10 and CPT. Conducted interviews and

prepared graphs for the course project using SPSS.

Programming: Knowledge of SQL, HTML, CSS, JavaScript, OOPS, Agile Scrum, SSRS, SDLC, some testing and Crystal reports.

Certifications: Network RI Certified Medical Assistant, At Home Professions Diploma in Medical Transcription Program.

MS Office: Proficient in MS word, MS excel (Reports & Dashboards), MS Power point, MS outlook, MS One note and MS

Access.

Other: Statistics and Survival Stats, other EPIC Billing, online trainings under progress.

SOFT SKILLS

Reliable, Interpersonal skills, Customer service skills, Communication, Time Management, Adaptability, Self-Motivation, Problem Solving, Conflict resolution, Leadership, Team oriented, Ability to work under pressure, Dependable, Confidence, Persistence and Pro-active.

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