Sales Manager

Lora Nemetz

Lora Nemetz

**** *. ******* **, **** Covina 91791 * 323-***-***** **********@*****.***

Work Experience

GREENSPIRE, Rancho Cucamonga

Hiring Manager/ Human Resources, March 2018-present

Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

Conduct exit interviews and ensure that necessary employment termination paperwork is completed.

Conduct reference or background checks on job applicants.

Contact job applicants to inform them of the status of their applications.

Develop or implement recruiting strategies to meet current or anticipated staffing needs.

Hire employees and process hiring-related paperwork.

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Interview job applicants to obtain information on work history, training, education, or job skills.

Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Review employment applications and job orders to match applicants with job requirements.

Schedule or conduct new employee orientations.

Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.

Advise management on organizing, preparing, or implementing recruiting or retention programs.

99 CENT ONLY STORE, Pico Rivera

Store Manager, Jan 2017-Mar 2018

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Plan store layouts or design displays.

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training,m and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

THINGS REMEMBERED, Lakewood

District Manager, Jan 2015 - Jan 2017

Resolve customer complaints regarding sales and service.

Oversee regional and local sales managers and their staffs.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability.

Monitor customer preferences to determine focus of sales efforts.

Prepare budgets and approve budget expenditures.

Serve as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.

Perform difficult staffing duties, including dealing with understaffing refereeing disputes, firing employees, and administering disciplinary procedures.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Identify staff vacancies and recruit, interview and select applicants.

Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.

Prepare and follow budgets for personnel operations.

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Conduct exit interviews to identify reasons or employee termination.

Prepare personnel forecast to project employment needs.

RITE AID, San Dimas

Store Manager, Jan 2011 - Jan 2015

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Direct and coordinate organizations financial and budget activities to fund operations, maximize investments, and increase efficiency.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Plan store layouts or design displays.

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members and necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Plan store layouts or design displays.

LIDS, West Covina

Store Manager / District Manager in Training, Jan 2007 - Jan 2011

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability.

Prepare budgets and approve budget expenditures.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Plan store layouts or design displays.

THE CELLAR RESTAURANT, Fullerton

Office Manager/Hostess, Jan 2005 - Jan 2007

Acquire, distribute and store supplies.

Plan, administer and control budgets for contracts, equipment and supplies.

Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Answer telephones, direct calls, and take messages.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Complete work schedules, manage, calendars, and arrange appointments.

Inventory and order materials, supplies, and services.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Complete and mail bills, contracts, policies, invoices, or checks.

Process and prepare documents, such as business or government forms and expense reports.

Train other staff members to perform work activities, such as using computer applications.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Greet guests and seat them at tables or in waiting areas.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Answer telephone calls and respond to inquiries or transfer calls.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Receive and record patrons’ dining reservations.

Direct patrons to coatrooms and waiting areas such as lounges.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Plan parties or other special events and services.

VICTORIA’S SECRET, Montebello

Assistant Store Manager, Jan 2003 - Jan 2005

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated sales.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Plan budgets and authorize payments and merchandise returns.

Examine merchandise to ensure that it is correctly prices and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Review inventory and sales records to prepare reports for management and budget departments.

FOREVER 21, Los Angeles

Assistant Store Manager, Jan 2003- Jan 2005

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engages in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Review inventory and sales records to prepare reports for management and budget departments.

Keep records of purchases, sales, and requisitions.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Plan and prepare work schedules and keep records of employees’ work schedules and time cards.

Plan budgets and authorize payments and merchandise returns.

BLOCKBUSTER VIDEO, Pasadena

Assistant Manager, Jan 2001 - Jan 2003

Resolve customer complaints regarding sales and service.

Prepare budgets and approve budget expenditures.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Instruct staff on how to handle difficult and complicated sales.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Plan budgets and authorize payments and merchandise returns.

Plan and prepare work schedules and keep records of employees’ work schedules and time cards.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Contact this candidate