Manager Project

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Douglas M. Shingler

**** ****** **** #**** - ******, TX 75231

Phone: 214-***-****

***********@*****.***

Career Summary: Experienced Campaign Manager, Client Success Manager, Project Manager and Business Automation Specialist with 10+ years of initiating and delivering sustained results and effective change for a wide array of industries from plumbers to high-end law and dental offices by utilizing enterprise software, digital marketing, advertising technology and e- commerce. Major experience lies in strategizing and leading cross-functional teams to bring about fundamental change and improvement in strategy, process and profitability – both as leader and expert consultant. Have Certifications in Management – Supervisor and Google AdWords (July 2018).

Experience:

Visual App – Digital Marketing Account Manager/Project Manager 2018 (position was eliminated; Layoff)

Scheduling and conducting an Onboarding Welcome Call with Client for all digital products with Visual App and make sure proper expectations are set.

QC websites in pre-launch to make sure there are no errors in content.

Programs/software used: Liquid Planner, Slick Plan, Mail Chimp, Excel, Word, Google Analytics, Google Tag Manager, Outlook.

Possess full knowledge of digital products in order to engage and educate client & maximize overall experience and satisfaction.

Create client Google Analytics and Google Tag Manager and create reports to share with client on progress of Google searches and mobile traffic. Dex Media – Digital Marketing Campaign Manager/Business Automation Specialist/Project Manager (Gold Level and Expansion Team) 2016 – 2018

Scheduling and conduct an Onboarding Welcome Call with Clients (over 250 clients on desk) for all digital products. Schedule and facilitate call with the website team and client for website product offering. Make copy changes and revisions to the site itself.

Establish expectations for onboarding timeline based on products purchased and expectations set at time of sale and understand the business strategy.

Assist client in creating email campaigns/setup audience that will be receiving the emails.

Review and consult on more complex products such as DexHub, SEM and SEO to clearly define product and process expectations.

Facilitate issue resolution on behalf of client with internal resources.

Programs/Software used: Salesforce, outlook, Excel, Word, THRYV (formerly DexHub), Google Analytics, Google Tag Manager.

2

TNT Dental – Client Success Manager/Project Manager/Sales 2014 – 2016

Client Success Manager/Project Manager Responsibilities:

Interview client to understand their vision and concept.

Make edits to copy in CRM, change out pictures and add links.

Walk client through completed website and get approval to Go Live.

Remain as client’s main POC 30 days after Go Live to make sure website is working to the client’s satisfaction. Then transition client to Marketing team.

Create an account for client in Google Analytics and Google Tag Manager and create reports to share with client on progress of Google searches and mobile traffic. Sales Responsibilities:

Was appointed head of a brand new sales department attempting to bring in brand new business due to strong past experience in sales, with a focus on West and East Texas.

Online searches were conducted to find Non-Mobile Friendly Sites, Outdated Sites and Sites with Broken Links.

Dallas Morning News (DMN Media) – Sales and Marketing Consultant 2012-2013

Proven track record of performance by achieving monthly goals.

Develop effective advertising using all sales resources, technology and creative sources.

Effectively sell through telephone, email and fax. Cold calling and ACD phone lines.

Follow policies and deadlines accurately to process orders, layouts, contracts, leads and billing adjustments.

Help grow local businesses through specific recommendations of TDMN products: Print- DMN, Al Dia, Neighbors Go, Quick, Briefing, Inserts. Online: Newsletters, SEO and SEM. DMN Accomplishments:

Employee of the Month – October 2012

Top Sales Producer in the company (earning a coveted parking space)

May 2013, June 2013, August 2013

Greensheet - Sales Representative/Account Manager

2007-2012

Built clientele by cold calls and reselling inactive accounts. Met and exceeded sales goals.

Constantly in contact with current clients to update advertising campaigns.

Maintained a weekly revenue stream of over 125%+ of revenue goal.

Served clients through face to face meetings, phone calls, and email.. Greensheet Accomplishments:

Inaugural Winner - Silver Sales Club Member

Certifications: Management – Supervisor, PPC, Google AdWords (July 2018), Online Advertising, Online Marketing, Social Media for Business. Education:

El Centro College – Associates Degree, Business Management (Expected Spring 2019)

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