Customer Service Medical
Resume:
JUANITA LOPEZ-ROCHA
**** ***********, *** *******, ***** 78228
OBJECTIVE
Seeking employment which allows me to utilize my skills for the betterment of the organization with the best use of my dedication, determination, and resourcefulness.
EDUCATION
THOMAS JEFFERSON HIGH SCHOOL; CLASS OFF “1988” (723 DONALDSON, SAN ANTONIO, TEXAS 78228)
SAN ANTONIO COLLEGE: 16 Hrs. towards a Business of Associates Degree.
PENN FOSTER: On-Line Web Designer Certificate
PROFESSIONAL OVERVIEW
In general my experience has been in Customer Service, Health Information Technichian and general office setting and equipment. Type 55 wpm, Microsoft Office, various electronic medical records, HIPPA compliant, familiar with legal documents, computer literate, fluently speak and read Spanish.
PERSONAL OVERVIEW
Work in a Professional, dedicated, dependable, resourceful, creative, flexible, either as a team player or independently as the situation may require.
TEMP SERVICE: HIRE DYNAMICS CONTRACTED TO COX COMMUNICATIONS; Eric Ortegon 210-***-**** Dates: 9-17 to 12-17 as Inbound receivable agent:
84 NE Loop 410 #400, San Antonio, Texas 78216
Assist callers with payments, status, update accounts or provide extensions, direct callers concerns to supervisor or correct department to assist.
TEMP SERVICE: EXPRESS TEMP SERVIES CONTRACTED TO QUEST DISCOVERY SERVICES; John Betoni 6-17 to 8-17 as Document Receivable Tech;
981 Ridder Park Dr. #100, San Jose California 95131 1-408-***-****
Assist Courier Department and Xray Department in delivery and pickups of medical and legal records. Organize, distribute, mail, invoice and correspond to client’s request.
TEXAS MED CLINIC; Jennifer Warham, Sept. 2016 to May 2017 as a Medical Records Representative.
13722 Embassy Row, San Antonio, Texas 78216; 1-210-***-****
Provide Electronic Medical Records as requested to Physicians, Patients, Attorney Offices, Social Security Office for Medical, Legal or personal purposes while adhering to HIPPA rules and regulations. Documenting all receipt and release of request in Excell, answer phone calls, emails as to request status. Process Invoices and receipt as well as receipt of checks for payment.
UNIVERSITY HEALTH SYSTEMS; David Hancock 2013 to 2016 as a Health Information Customer Services Representative.
903 W. Martin St., San Antonio, Texas 78207 1-210-***-****
Started as a floater learning other employees job duties as a backup. I retrieved medical records from all floors to be scanned, analyzed, coded and completed by physicians in order to become part of an Electronic Medical record. The record’s eventually become available to other hospitals, physicians, patients, attorney’s, law enforcement and any agency which may have a legal authorization to view or obtain patient’s information. It led to assisting walk in patients as well as other facilities through faxes, printout or electronic formats as a Release of Information Customer Service Representative. Birth Registry assisting new parents with the legal process in recording a baby’s legal name, parents, weight, physicians as well as any Vital Statistics information entered in TER to the State of Texas.
VIA METROPOLITAN TRANSIT; 2012 to 2013 as a Reservation Agent
1021 San Pedro Ave., San Antonio, Texas 78212; 1-210-***-****
Assisted Para Transit customers daily in reserving rides to and from locations to our elderly, disabled and Physician directed consumers at a fair rate; in which allowed VIA customers to maintain an independent living status. Locations such as school, doctor’s appt., grocery store, restaurants, etc. in Bexar County.
METHODIST HOSPITAL; Byron Chereepes 2001 to 2009 as a Health Information Technician.
7700 Floyd Curl, San Antonio, Texas 78229; 1-210-***-****
Assisted Physician’s in completing patient medical records according to JACHO policies and procedures. Performed data entry to maintain and verify records were updated in a Physician completion status. Phoned up to 300 Physician offices weekly to request Physician record completion, updated a daily visit log and weekly records completion report. Completed monthly Physician Suspension Reports and generated letters of awareness. (METHODIST BOERNE ER) In 2008 Volunteered to independently set up and coordinate a new Electronic Medical Records and ROI alongside Physicians, Director, Radiology, Registrars and Nursing Staff from our newly constructed METHODIST HEALTH CARE OF BOERNE EMERGENCY SATELLITE CENTER. Translated for Physicians as Nursing staff for our Spanish speaking patients as occasions arose.
COMMERCIAL ABSTRACT & TITLE COMPANY; CEO William A. Whiting 1989 to 1992 as a Data Entry Transcribing Clerk, from 1993 to 1994 as Administrative Assistant to CEO.
100 Sandau, Suite 210, San Antonio, Texas 78216
Transcribed Attorney legal plot reports, placed orders for office supplies with vendors, answered phones, completed monthly marketing, output, underwriters and deposit reports for CEO, took care of petty cash and daily correspondence.
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