Customer Service Sales
Resume:
Sasha Hohn
***********@*****.***
To obtain a position utilizing exceptional customer service skills while providing quick and courteous service reassuring recurring business and maximizing revenue Qualifications
• Willing to learn and grow; passionate about achieving a challenging position that allows meaningful contributions to a business’ success.
• Dynamic motivating personality; persistent and driven; superb leadership, interpersonal, planning and communication abilities; Great people and high sales skills; organized, self-motivated and proactive; ability to multi-task and prioritize in a demanding environment and works great at a fast pace.
• Enthusiasm, eloquence and a constant smile
• Strong interpersonal communication skills, excellent organizational and written skills, and a dynamic, charismatic personality; Tenacious in building new business, securing customer loyalty, and forging strong relationships.
• Microsoft Word, Excel, Power Point and Outlook, YARDI Voyager, On-Site, & fair housing training Professional Experience
• Opened and closed leasing office; Answered multi phone lines; Audited charts for accuracy/occupancy rates; Handled tenant communications; responded to requests for maintenance,
• Increased resident satisfaction through formulation of maintenance priority list and improved communication between office staff, maintenance crews, and renters.
• Conducted apartment tours, answered questions and highlighted selling features and benefit of the property; Processed and verified applications in a timely manner which increase the likelihood of successful rentals; Collected application fees and deposits and kept accurate records of all transactions
• Conducted market surveys, delinquent account collections, court documents, move-out packets
• Assisted in development of systems training by creating new-hire training materials and job aids to support existing programs Performed new-hire orientation /training, and provided additional support during transition to job for non-exempt and exempt employees
• Developed, coordinated, and conducted training for customer service associates and internal sales account representatives regarding product use knowledge, sales techniques, sales fulfillment and phone skills Developed and delivered various training courses for staff's on-going education needs.
• Created and delivered weekly quality assurance data/ Implemented measurements for quality assurance procedures to improve the customer Directed and coordinated the registration functions and personnel Work History
Service Quality Improvement co. LLC Training Development Specialist/Consultant 2015-2018 Floating Leasing Agent; Inland Empire, CA 2012-2014 Davlyn Investments; Moreno Valley, CA. Leasing Administrator/Property Concierge 2008-2012 T.A.F.C.O. Management; Moreno Valley, CA Leasing Agent 2005-2008 Education
Santa Monica College; AA/BS in Human Development/Occupational Safety and Health 2018
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