Manager Customer Service

TONYA MARIE COACH

*** ***** ***** *************, ** 30046

H– 678-***-**** C-470-***-****

**********@*****.*** LinkedIn- [tonya-coach-46290675] Strong analytic management background and planning skills spanning over 20 years combined with ability to coordinate efforts of many to meet organizational goals. Productive work habits efficient multi-tasking skills giving myself the ability to exceed the highest goals. Self-motivator with high energy, strong interpersonal skills having dealt with wide range of skilled professionals. EXPERIENCE

DECEMBER 1999– NOVEMBER 2006

OPERATIONS MANAGER,

VIKING CONCRETE SERVICES

• Invoicing weekly and monthly rentals, contracts, collection calls.

• Expediting and scheduling shipments, advising availability when needed.

• A/P, A/R duties, processing invoices, posting cash receipts, debits, and credits.

• Handling payroll for all company Employees. Processed all payments made to vendors.

• Supervise,hire,train,coach and develop team; take disciplinary action including termination.

• Processing workers compensation claims, unemployment claims correspondence as necessary.

• Filing sales and use taxes quarterly, and annually for company, processing, DMV/ Tag renewals.

• Placing/coordinating delivery of all material/equipment orders and inspectors needed for each job. OCTOBER 2007-NOVEMBER 2017

SENIOR OLLECTOR/CREDIT NALYSTS,

STERICYCLE ENVIRONMENTA SOLUTIONS

• Issued debit and credit memos, write-offs and other transactions being posted to receivables.

• Reviewing of account reconciliation and collection efforts to bring and maintain all accounts current.

• Completing quarterly analysis of receivables balances, explaining fluctuations, determining cash forecast.

• Provide bi-monthly reports to Senior Management on status or instructions for processing/progress of accounts.

• Compliance with regulatory, Internal control requirements, provided all documentation requested for audit requests.

• Collect ability, recommend approval for write-offs, and providing guidance for changes to reserve for doubtful accounts.

• Supervise so hiring/ training, coaching/ developing of team, provided disciplinary action up to and including termination.

• Working National and Regional Account Managers to resolve issues on pricing, purchase orders, discrepancies to resolve issues.

• Handled customer escalations if required, balancing the need to fulfill fiduciary responsibilities while providing top-notch Service.

• Review and checked credit applications for new/ existing customers to establish terms and credit line pending on credit worthiness.

• Partner with key personnel on new client implementations to ensure invoicing and receivables management procedures meet SOP's.

• 500+ assigned customers ensure timely, accurate cash application, invoicing, collections calls, account reconciliations, and reporting. SKILLS

• Risk analyst

• Microsoft Office

• Customer Master

• Customer Service

• Customer Analyst

• Seasoned Collector

• Credit/ Terms assigning

• Invoice Revisions Manager

• Specialty Billing/ Web Billing

• Accounts Receivable/ Payable

• Knowledge of many Programs

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