Customer Service Manager

Jasmine Rolle

**** ** *** ****** #*

Pompano beach, FL 33069

Phone: 754-***-****

*******@*****.***

Objective:

To obtain a position in the dental field where I can utilize my skills and hands on training. You

Know

Educationrrrrrrrrtrrrr

●Future Dentist of America, Delray beach,r FL Free frrr

(Currently) Graduate 2018

●Everest University, Pompano Beach, FL Graduated 2009

Medical Insurance Billing and Coding Diploma

Herder

●Irrefutable care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act.èr

●Dentrix knowledge (software for dentist office)

●Medical Terminology; ICPT; ICD-9; EOB’S; Claims Processing; Data Entry; Appointment Setting; Proficient with MS Office; Strong Oral and Written Communication Skills.Expertise in resolving customer service issues

Experience

Iqor (roadside service dispatcher)

9-2018 - present

●Dispatch tow trucks and other service

●Note account

●Verify coverage for insured customers

●Answering high volume calls

Sitel (capital one)

Fraud account supervisor

06-2015 -01-2017

●Identity/Bank Verification

●Answering inbound calls

●Assist clients with credit fraud

●Verification specialist

●Outbound calls, bank verification

Walmart supermarket

Overnight Supervisor

10/2014- 11/2016

●Operating registers, returns, refunds, making sales and money trans,

●Audits, resetting registers and counting daily tils

●Light cleaning responsibilities

Teleperformance

Tech support agent(iPhone)

10/2011-01/2014

●Handled multiple inbound calls to assist customers with purchasing extended car warranties

●Provided the best customer service

●Updated customer accounts with any new data given

●providing step by step troubleshooting

Kentucky Fried Chicken

Night Shift Manager

01/2008-08/2010

●Trained new associates on the daily operation

●Monitored and reviewed the money received at the end of the shift and made daily deposits

●Satisfied customers complaints and provided a solution to resolve the issue

●Weekly inventory

Reference: Nicolette, 561-***-****

●Dentist Instructor

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