Manager Customer Service

**** ** **** *****

Cape Coral, Fl. *****

305-***-****

****.*********@*****.***

Gina Garriga

Objective

To obtain a position that will enable me to use my strong leadership skills, organizational skills, and ability to work well with people.

Experience

2003- 2006 Quality Printing Miami, Fl

Customer Service

Took care of customers face to face on a daily basis.

Entered new orders into system for processing.

Prepared out going orders for shipping

2006-2006 Leon Medical Centers Miami, Fl

Front Desk receptionist

Checked patients in for any appointments and checked them out after their appointments. Made sure any follow ups they had pending were scheduled

Entered any new appointments patients have into system

Took patients phone calls with any questions they might have

Processed referrals

Was promoted to Area Manager

2006- Present Leon Medical Centers Miami, Fl

Area Manager

Received Ritz Carltons “Service of Excellence” training

Made sure patients questions or concerns were met and satisfied

First line of defense for patient complaints

Processed 30 plus employee payroll bi-weekly

Closely supervised 30 plus employees, including receptionists, medical assistants, and ultrasound technicians

Organized doctors appointment schedules on a weekly basis

Organized doctors schedules at external facilities

Scheduled patients for external appointments

Maintained communication between centers and doctors offices

Worked closely with referrals department to schedule procedures such as colonoscopies, endoscopies, echocardiograms, etc.

Education

2001-03 Barbara Goleman Senior High School Miami, Fl

2004 Lindsey Hopkins Technical Center Miami, Fl

Received High School Equivalency Diploma

2014- 2016 Miami Dade College Miami, Fl

Completed some college in pursuit of bachelor’s degree

Contact this candidate