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Manager Customer Service

Location:
New Delhi, Delhi, India
Posted:
August 08, 2018

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Resume:

V I J A Y P. SONKUSARE E-mail: ac6lk7@r.postjobfree.com

Phone : +91-814*******

CAREER OBJECTIVE

“To obtain a higher impact in my career in the field assigned to me by using my skills in the best way possible and an opportunity to learn the unlearnt and make out the solutions in a creative and innovative manner to achieve the goal.”

PROFILE SUMMARY

• A result-oriented Professional with 12 years of rich and diversified industries experience. Managerial and functional abilities are supported by excellent communication and interpersonal skills, Leadership abilities, dynamism and ambition. Also, a decisive action-orientated manager who successfully takes complete ownership of the -

* New Product Design & Development * Project Management

* Manufacturing Process Development * Process/ Reverse Engineering

* Purchase/Vendor Development. * Design Validation

* Cost Analysis * Erection and Commissioning

d

SOFTWARE

* Pro-E Wildfire/Crew Element (5.0). * Solidworks. * Autocad * SAP / ERP System * MS Office DOMAIN

* Sheet Metal * Fabrication. * Machine Design and Development. CORE STRENGTH

• Communication skills: Strong communication and coordination skills with customers and interdepartmental teams. Excellent English & Hindi communication skills, both verbal and written.

• Problem analysis and problem solving: Expert in resolving and reducing customer complaints and meeting customer service level agreements which results in improvement in customer satisfaction rankings.

• Organization and Planning: Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards.

• Teamwork: Proven interpersonal, motivational ability to ensure a strong team approach and the attainment of maximum performance levels and productivity.

• Presentation skills: Supervised, mentored, coached and trained technicians, production workers and field engineers on Lean management and 5S in completing assignments successfully.

• Stress tolerance: Able to work with patience in high yielding market demand working atmosphere

• Adaptability: Proven adaptability skills to manage multiple corresponding projects and cross-functional teams to deadline. Flexible to work in any department assigned.

• Negotiation: Good pricing negotiation skill on new and existing products to ensure competitiveness and profitability objectives are achieved.

ORGANISATIONAL EXPERIENCE

Company : Osaw Agro Industries Pvt Ltd, Ambala Cantt, HR. Company Product : Manufacturer & Supplier of Grain/ Seed Processing Machineries. Designation : Assistant General Manager- Projects. Period : April 2017 – Till date.

Responsibilities -

Lead Projects and application Engineering team.

Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Technical discussion in Government Projects/ Tenders, Documentation and Budgeting.

Develop a detailed project plan to track progress.

Ensure that all projects are delivered on-time, within scope and within budget.

Use appropriate verification techniques to manage changes in project scope, schedule and costs.

Measure project performance using appropriate systems, tools and techniques.

Report and escalate to management as needed.

Manage the relationship with the client and all stakeholders.

Perform risk management to minimize project risks.

Establish and maintain relationships with third parties/vendors.

Create and maintain comprehensive project documentation.

Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

Ensure resource availability and allocation.

Value Engineering in existing machine as well as new development.

Utilize engineering principles, technical analysis and problem solving tools to resolve technical challenges and quality issues.

Develop, implement, and evaluate product enhancements, quality improvements, alternate components to address component obsolescence, and manufacturing changes. Company : Teakrafts., Coimbatore, TN.

Company Product : Manufacturer & Supplier of Food Processing machineries (Tea / Non Tea) Designation : Manager- New Product Development

Period : Aug 2015 - March 2017

Working scenario -

Multi circuit dryer, Vertical Dryer, Fluidised Bed Dryer, Continuous dryer

Steriliser and Cooler.

Axis Chasing Machine. Centre Axis Machine.

Belt Conveyor, tray Conveyor, Elevator, Z Type Conveyor. Key Result Areas:

Developing and modifying the manufacturing and processing plant that produces the products;

3D modelling, detailing, and technical documentation and conceptualization design Development.

Creation of BOM and SAP coding.

Working on Failure Modes and Effects Analysis (FMEA), Mechanical failure

Layout designing and commissioning new plants as well as Technical reports writing.

Value Engineering in existing machine as well as new development.

Working in Cost Analysis for New Product Development.

Working in vendor development for new development.

Participation in exhibitions and awareness about new product development.

Utilize engineering principles, technical analysis and problem solving tools to resolve technical challenges and quality issues.

Consistently demonstrate leadership skills, sound judgment, decision-making capability, initiative and resourcefulness in responding to job challenges.

Develop, implement, and evaluate product enhancements, quality improvements, alternate components to address component obsolescence, and manufacturing changes.

Team Leader of a Cross Functional Team.

Technical support to sales and service department Company : G G Dandekar Machines Works Ltd., Nagpur (A Kirloskar's Group Company) Company Product : Manufacturer & Supplier of Rice Mill and Dall Mill Processing Machineries. Designation : Manager – New Product Development

Period : Jul 2008– Aug 2015

Working scenario -

Developed 8 TPH Silky Machine for Rice and Dal Polishing machine.

New type of Cleaning and destoning machine with low power.

Whitener for rice 8 TPH capacity

Role:

Developed new or improved product lines for Rice, Dal and Pulses Milling.

Developed and modified the manufacturing and processing plant that produced the products

Ensured layout designing and commissioning of new plants as well as technical reports writing

Conducted value engineering in existing machine; worked for Cost Analysis for New Product Development

Utilized engineering principles, technical analysis and problem solving tools to resolve technical challenges and quality issues

Developed, implemented and evaluated product enhancements, quality improvements, alternate components to address component obsolescence, and manufacturing changes

Provided technical support to Sales and Service Department Company : Ankur Seeds Pvt. Ltd., Nagpur, Maharashtra Company Product : Seed Processing and Packaging Industries. Designation : Processing Officer - Seed Processing Plant Period : Oct 2007– Jul 2008

Role:

Planned and scheduled procedures for all processing, treatment and packing activities entailing all operational issues and continuous improvement in processing, treatment, packaging and quality management system

Scheduled the dispatching activities and managed process equipment and utilities Company : Zeutech India, Pune, Maharashtra

Company Product : Dairy pump, Pasteuriser, Homogeniser, Brewery Machineries Designation : Marketing Engineer.

Period : Sep 2006– Oct 2007

Role:

Co-ordinates between production and quality team

Interaction with clients for Quality and Dispatch clearance.

Prepare and issue work instruction and quality standards

Receiving feedback from site on quality issues.

Develop new area.

To evaluate market position once in a quarter.

TRAININGS

Organisation: Central Farm Machinery Training & Testing Institute, Budni, MP, India Duration: 1 month

Organisation: Godavari Khore Sahakari Dudh Utpadak Sangh Ltd., Kopargaon, Maharashtra, India Duration: 1 month

ACADEMIC DETAILS

M. Tech. - Dairy & Food Engineering (Former Post Harvest Technology) from IIT,Kharagpur in 2005.

B. Tech. - Agricultural Engineering from Dr. P. D. K.V. Akola, (M.S) in 2003.

12th from Maharashtra State Board, Nagpur in 1998.

10th from Maharashtra State Board, Nagpur in 1996. ACADEMIC PROJECTS

Title: ‘Study on The Improvement of Wheat Dough Structure and Texture with Additives for Making Bread’

Organisation: Dept. of Agricultural & Food Engineering, IIT Kharagpur Title: ‘Evalutions of Sickles for Harvesting of Paddy’ Organization: Department of Farm Machinery and Power, College of Agril. Engg. Akola. ACADEMIC ACHIEVENTS/ EXTRACURRICULAR ACTIVITIES

Qualified:

* GATE, 2003 in Agril. Engg.

* Indian Council of Agriculture Research, Junior Research Fellowship Examination, 2003.

Attended and participated in International Conference ‘Etae 2004’ held by IIT, Kharagpur, 2004.

Participated in Interhall Competition, IIT, Kharagpur, 2004.

Merit of receiving Best Employee Award in 2011 for New Product Design.

Project guide for M.Tech Student, 2014 and published 3 Papers. RESEARCH PAPER

1. Optimum Parameters for Design of Rice Polisher, International Journal of Advance Engineering and Research Development, Vol-2, Issue-2, Feb-2015,e-ISSN:2348-4470. 2. Redesign of Polishing Chamber in Rice Polisher, International Journal of Advanced in Engineering and Applied Sciences, Vol-4, No-4, April-2015,e-ISSN:2278-6252. PERSONAL DETAILS

Date of Birth: 10th May 1980

Languages Known: Marathi, Hindi, English

Curresponce Address: D-75, Inderpuri, Ambala Cantt, Haryana. Permanent Address: S/o. P M. Sonkusare, Ward No-2, At Post Tal.- Nagbhid, Distt.- Chandrapur, MH. REFERENCES

Can be provided on request.

DECLARATION

I hereby declare that the above furnished details are factual to the best of my knowledge and I assure that I will pour my best services to any concern or institute who offers me an opportunity to work for them. Date :

Place : Ambala Vijay Sonkusare



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