Assistant Customer Service

CRISTINA

MURILLO

**** ***** ***, ********, ** 91001 (C) 626-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

Enthusiastic about ensuring optimal customer service

Energetic team player with top-notch organizational skills.

Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

Excel at maintaining a professional appearance with customers of all backgrounds for a polished public image.

Maintains a positive attitude while interacting with demanding clients.

REFERENCES

References available Upon Request

SKILLS

Microsoft Word/Excel/ Outlook Detail Oriented

Demonstrated ability to work with minimum instruction or supervision

Proficient in Microsoft Word/Excel/ Outlook

Interpersonal and written communication

Materials preparation

Document scanning

Strong verbal communication

Self-motivated

WORK HISTORY

OCTOBER 2017-CURRENT

RECEPTIONIST LACERA Pasadena, CA

Monitored and screened visitors to verify accessibility to inter-office personnel.

Received and routed business correspondence to correct department or staff member.

Kept reception area clean and neat to give visitors a positive impression of the company.

Greeted customers and visitors in-person and via telephone calls.

JANUARY 2018-CURRENT

Document Processing Assistant LACERA Pasadena, CA

In the Document Processing Center, I have prepared for the scanning and indexing of member documents for the Benefits, Member Services and Retiree Health Care and Disability Retirement departments.

I assemble and Prepare informational packets and LACERA forms for LACERA members.

As a Document Processing Assistant Temp I've gained the necessary skills to become a suitable candidate for the Retirement Benefit Specialist Position.

The attention to detail required to process forms and identify the proper document type will allow me to excel.

I am also familiar with Workspace and know how to locate documents or account information and provide members with the details they will need if required to assist in calls.

AUGUST 2016-MAY 2017

Administrative Assistant RESIDENT IT Pasadena, CA

I Assisted the owner of a growing business by managing his calendar.

I scheduled his appointments and gathered information from his clients as to what problems they were experiencing with their home or business computer system.

I would ask what they have already tried to do to fix the problem themselves.

As I was asking these questions, I was taking notes for the email that I would send the owner about each of his clients calls.

I would make the appointment for the owner and email him my notes after each call I received.

The owner would then decide as to whether he could work on the problem remotely or if he would have to visit the clients home or office.

JANUARY 2014-JULY 2016

Claim Assistant York Risk Services Pasadena, CA

My duties as a claim assistant included Preparing and mailing objection letters to claimants whom exceeded the number of approved doctor visits.

Prepared and mailed file and serve letters to the Applicant attorney and District attorney offices when instructed to do so by the claim examiners.

Requested additional medical reports for examiners to expedite claim case closures.

Communicated with third party venues(MAXIMUS) to get approval of medication request and sent out correspondence letters to the claimant about their request.

Completed mileage payments.

Mailed out pre generated letters, denial letters, benefit notices, acceptance/greeting letters, 30 day notices, early return to work letters, delay of claim letters, Restrictions letters.

Copied, logged and scanned supporting documentation.

Obtained documents, and approvals from doctors’ offices, District Attorneys’ offices and Applicant attorneys’ offices.

Verified data integrity and accuracy.

Entered details such as payments, account information and call logs into the computer system.

JUNE 2008-MAY 2013

Copy and Print Specialist Office Depot LA CRESCENTA, CA

Copied, and scanned supporting documentation.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Asked open-ended questions to assess customer needs.

SEPTEMBER 2007-MAY 2008

Consultant Learning Works Charter school Pasadena, CA

At Learning Works, I was a consultant, we surveyed recent graduates and their parents over the phone on their educational experience.

We were gathering information to assist the school district to improve their instructional plan and programs for at risk students in grades 9-12.

The information was then complied into a statistical format that was then generated to various school districts.

The overall goal of the program was to help the various school districts instruct the at Risk Students an improve their graduation rates for their perspective school districts.

JULY 2001-MAY 2007

Receptionist/Cashier Thorson Motor Center Pasadena, CA

I was the initial customer contact in a fast-paced dealerships.

My duties included organizing and filing customer documents,

pre-screening phone calls before sending them to the appropriate department,

processing parts orders, purchases and service agreements

reconciling daily cash balances.

EDUCATION

2011

Associates: Criminal Justice

Everest College, City of Industry, CA

2002

Bachelor of Arts: JOURNALISM

CAL STATE NORTHRIDGE, Northridge, CA

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