Management Support

EXPERIENCE SUMMARY

Experienced and results oriented AS400 iSeries and IBM Mainframes professional, with 14 years of experience in information technology, application development and production support in Banking, Retail, Manufacturing and Telecommunication domains.

Built and guided high-performing teams to establish a talent development environment which enables continuous improvement and helped the team to achieve dynamic business needs.

Expertise in leading multi-disciplinary teams of varying sizes and handled complex business cross-functional, multi-platform applications.

Proficient in all phases of SDLC and project management methodologies (Agile, V, Waterfall)

Proficient in Microsoft Applications – Excel, Visio, Access etc and skilled in SQL data extraction and analysis.

Efficient in applying Six Sigma LEAN methodologies, LEAN visual management and CMMi Quality processes.

Implemented the practices like failure mode analysis & application renovation to improve the resolution efforts & application stabilization by using LEAN methodology and ITIL practices.

Excellent interpersonal, collaboration, analytical, decision making, problem solving and time management skills.

RESPONSIBILITIES

Feasibility Analysis, Impact Analysis, Design, Develop, Testing, Implementation, Maintenance and Support of Business Applications including new functional extensions of current Software applications.

Participate in systems design sessions with users to develop complete specifications to capture all applications, systems and database changes.

Lead planning and implementation of software enhancements and critical projects.

Use functional and technical expertise to answer questions from users and customers.

Provide critical production support (Level 2/3) for application availability, reliability and stability on a 24x7 basis.

Efforts and Cost estimation, Technical and Functional Documentation Writing, SLA compliance.

Communicate service availability and continuity to business units.

Software procurement, licensing and managing/raising tool accesses for the team.

Manage project in terms of budget, quality, scope, cost, delivery and resourcing (Offshore and Onsite).

Implement and follow SDLC and STLC for project delivery, mostly the agile way.

Client Interaction includes interaction with Business and Information management team and relationship building.

Facilitating RCA of all incidents and timely resolution of issues thus including risk analysis and mitigation.

Provide functional, technical, process and workflow guidance to team. Creation and maintenance of technical and functional documentation.

Quality Management – Six Sigma, LEAN and ITIL methodology implementation i.e. Visual management, Failure Mode Analysis, Application renovation and Automations.

Capture delivery performance data for Management meetings and Dashboards.

Manage scope and requirement of the project by interacting with actual Business users and Information management teams. Co-ordination with Business Analysts, Application architects, QA and test coordinators in addition to various stakeholders.

Provide analysis and work on special initiatives and projects from internal IT Director.

Conduct technical trainings and interviews for recruitment of candidates in different project requirements.

ROLES PERFORMED

CERTIFICATION

EDUCATIONAL QUALIFICATIONS

Senior Programmer/Developer Analyst

Senior Production Support Analyst

Project Lead/Tech Lead

Business Analyst

Quality Lead

ITIL V 3.0

6 Sigma Yellow Belt

6 Thinking Hats

DB2 Level-1

PSM – Scrum Master

SE Level-1

Degree in Electronics and Telecommunications Engineering [B.Tech, Maharashtra, India]

EMPLOYER DETAILS

EMPLOYER

DURATION

CLIENTS

Bank of America

Jun-2017 to Till Date

Bank of America, USA

Capgemini India PVT LTD

May-2007 to Jun-2017

OfficeMax-OfficeDepot, USA

Manheim Auctions, USA

General Motors, Europe

La Redoute, France

AMDOCS India LTD

Nov-2005 to Apr-2007

AT&T, USA

WIPRO Technologies LTD

Mar-2004 to Nov-2005

Friends Provident, UK

TECHNICAL SKILLS

Technologies:

Windows and IBM Legacy technologies like iSeries/AS400, Mainframes, Unix.

Programming Languages:

RPG IV, RPG-ILE, RPG Free, CLP, CLLE, COBOL, PL/1, JCL, CICS, SQL.

Databases:

DB2, VSAM, IMS DB, ParAccel, MySQL, MS Access.

Tools/ Software used:

DB2/400, Interactive SQL/400, Query/400, Turnover, Aldon, Robot, MQ Series, XML, Hawkeye, Abstract.

TSO, SDSF, FTP/FTPS/sFTP, Connect:Direct, FileAid, Endevor, Changeman, CA7, Expeditor, Intertest, SPUFI, AbendAID, Fault Analyzer, Eazytrieve, Syncsort, DFSORT.

NDM, Connect:Direct, FTP/sFTP/FTPS, EDI, XML, Jira, Confluence, MS Word, MS Excel, MS Visio, BMC Remedy, HP OpenView, IBM Maximo, ServiceNow.

PROJECT EXPERIENCE

June 2017 To Till date [USA – Bank of America]

Title

MLPFS Options, America Securities – Production Support

Client

Bank of America Merrill Lynch

Role

Senior Application Production Support Analyst

Responsibilities

Provide 24x7 Production and Non-Production support for America Securities trading applications and MLPFS Options applications.

Participate in design, development, implementation and support of Backoffice confirmations, middle office and settlement systems.

Interact and liaison with Offshore and Onshore technical support and development teams.

Design and deploy the application architecture, security and environment in UAT and QA systems.

Production Support mainly for code releases (through Aldon and Turnover) or lingering Client Service Rep issues thus providing solutions for production issues or recurring tickets in production.

Troubleshooting and addressing user concerns/issues with trading applications and MLOPS processing. Interact with Options Clearing Corporation and upstream and downstream partners.

Executing monthly expirations of options and addressing issues.

Consult with end users to determine optimal solution and configuration for enhancements to the existing applications.

Interact with other tech teams such as AS400 system administrators, Networking groups, Compliance groups, Security and Change compliance.

Participate in SOX Audits and provide evidences for internal and external audits throughout the year.

Provide support during LPAR upgrades, disaster recovery testing exercises with various clients, hardware upgrades, Application Resiliency Certifications etc.

Refresh data in lower environments following Security protocols.

Help perform and transition day to day functionality to an automated solution.

Interact with developers, provide QA support and ensure KT of any new processes have been accurately and sufficiently communicated.

Maintain metrics to provide useful and meaningful reports as required by management.

Mar 2015 To Jun 2017 [Onshore, USA – Capgemini America Inc.]

Title

OfficeDepot-OfficeMax Application migration, development and production support

Client

OfficeDepot Inc.

Role

Senior Programmer Analyst, Technical Lead

Responsibilities

Ensured high availability and stable performance during scheduled hours of operation, 24x7 Production support, work on enhancements and bug-fixes of the following modules – Order management, Inventory Management, Billing, Warehouse Management and Demand Planning.

Created functional and technical design documents for the Wholesaler Interface Network, code construction, testing and deployment

Responsible for the development and maintenance of the item demand planning module

Conceptualized, designed and implemented historical data migration from iSeries(AS400) to BI servers (DataStage/ParAccel) using journaling concepts

Automated several manual tasks thereby availing tremendous cost savings; most importantly gaining in efficiency and data accuracy.

Wrote complex SQL statements providing back-end solutions to production issues, monitoring and reporting.

Assisted in Sarbanes/Oxley audits

Developed and automated complex sales and management reports to aid management executives to take critical decisions during the merger phase

Responsible for all IT activities involved during LPAR migrations, warehouse conversions and customer conversions

Jan 2014 To Mar 2015 [Offshore, India – Capgemini India Pvt Ltd]

Title

Manheim Interactive

Client

Manheim Auctions

Role

Senior Developer

Responsibilities

Enhancements and design changes to the Ford’s and GM’s electronic inventory and sales management system.

Responsible for overall service delivery, planning and maintenance of repositories for systems like Payments, Debts and Auctions Pre-Sale to Post-Sale processes.

24x7 coverage for supporting production systems.

Involved in web based functions, regression, usability, performance and end-to-end testing.

Accountable for Effort estimation, design document creation, coding, reviews, test plans and deployments.

Designed and developed tasks and jobs using RPG IV, RPG Free, CLLE, Subfiles, XML and FTP.

Apr 2008 To Dec 2013 [Offshore, India & Onshore, UK – Capgemini India Pvt Ltd]

Title

General Motors Europe.

Client

General Motors.

Role

Project Lead, Business Analyst, Project Quality Lead, Change Manager

Responsibilities

Supported GM’s Dealer Systems and Sales and Marketing Systems across Europe

Gave presentations to Capgemini’s prospective clients on best practices and innovations to support pre-sales activity

Provided 24x7 technical and functional support.

Designed and developed programs and jobs using RPG IV, RPG Free, CLLE, DB2/400, SQL/400, JCL, VS COBOL II, VSAM, DB2, CICS in the Campaign administrations and Vehicle Registration modules.

Analysis/Design and Solution, Estimation, Development for the minor and major enhancements

Designed optimal solution to application issues, service requests and incidents created by user

Ensured SOX compliance and participate in SOX auditing

Performance appraisals and feedbacks

Prioritized the resolution of incidents and service requests to ensure effective delivery through IT Services Management (ITSM) and ITIL v2 and v3, methods and processes.

May 2007 To March 2008 [Offshore, India & Onshore, France – Capgemini India Pvt ltd]

Title

La Redoute.

Client

La Redoute, France.

Role

Programmer Analyst, Module Lead

Responsibilities

Created Technical & Design Specifications for the Online & Batch systems of Client, Logistics and Product Modules. Developed and implemented the enhancements in the modules.

Analyzed the functional design and documented interface requirements.

Performed SQL query tuning to optimize program performance.

November 2005 To April 2007 2006 [Offshore, India & Onshore, USA – AMDOCS ]

Title

Carrier Access Billing System

Client

AT&T, USA

Role

Developer

Responsibilities

Developed, tested and 24x7 Production support of Carrier Access Billing System applications

Provided effort estimates and timeframes for implementation and project planning.

Maintained process compliance.

March 2004 To November 2005 [Offshore, India – WIPRO Technologies ltd]

Title

Individual Personal Pensions

Client

Friends Provident, UK

Role

Developer

Responsibilities

Developed and tested of the Individual Personal Pensions module

Prepared design documents, involved in migration activities and prepared packages.

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