Customer Service Assistant
Resume:
Christina Sanchez
Glendale, Arizona 85303
OBJECTIVE:
I would welcome a rewarding and challenging position that not only involves my current skills but will also help me acquire some new ones.
QUALIFICATIONS AND EXPERIENCE:
Knowledgeable of legal terminology for Family Court, Juvenile Court, Criminal Court and Clerk of the Court
Excellent computer skills in Microsoft Word, Excel and Outlook programs
10-Key by touch and type 45 WPM
Multi-Line Telephone
WORK HISTORY:
Ontrac
Scanner/sorter - April 2018 to present
Sort and scan packages quickly and accurately into correct destination by sort codes
Load/sorted freight on outbound trucks
Maricopa County Superior Court of Arizona
Judicial Assistant to Commissioner James Rummage – July 2013 to February 2017
Judicial Assistant to Commissioner Kathleen H. Mead – December 2010 to July 2013
Preparation and management of judge’s calendar. Coordination and scheduling of hearings, trials and other court matters and judge’s appointments.
Judge’s liaison: answer calls and provide information court system procedure to attorneys, defendants, witnesses, and victims. Screen calls and visitors to assure proper procedure is followed.
Review court files received from clerk’s office on a daily basis. Make sure all necessary paperwork, documents, and orders are included and are in proper form, and that hearings have been scheduled on a timely basis. Update files with additional correspondence received, making proper entries and route to appropriate office
Purchase office supplies, prepare expense vouchers and submit for approval.
Monitor office equipment and inventory.
Prepare and process search warrants
Maricopa County Superior Court of Arizona
Bailiff for Family Court Judge Gates – January 2009 to December 2010
Bailiff for Juvenile Court Judge Holt – August 2008 to January 2009
Gather all important documents necessary to organize files for the judge to review.
Assisting the public and attorneys in person and by phone with questions and emergency petitions.
Enter all paperwork into the docket.
Prepare calendar and court room for hearings.
Organize files and pertinent documents needed for the judge’s daily court calendar.
Ensure that all appropriate parties scheduled for court arrive in a timely manner.
Responsible for sorting, routing and copying all documents received in court.
Maintain accurate computer record of all sensitive case information for assigned judge.
Maricopa County Clerk of Superior Court
Court Operations Representative Juvenile - January 2007 to August 2008
Provided excellent customer service to various agency personnel (i.e. D.E.S., County Attorney, Legal Advocate, Public Defender, as well as various attorneys and pro per’s).
Prepared files for all juvenile judge court calendars; on a daily basis.
Trained and mentored new co-workers on file maintenance duties and responsibilities.
Created, processed, filed and expunged all juvenile files in filing room.
United States Postal Service
Data Conversion Operator - June 2005 to January 2007
Utilized computer terminal.
Responsible for correcting and imputing biographical information on necessary outgoing mail.
Arizona Central Credit Union
Teller/File Clerk/Call Center Representative - March 2001 to June 2005
Assisted customers personally and telephonically with transactions pertaining to their account.
Maintained and balanced assigned cash drawer; daily.
Processed, reviewed and posted payments for loan applications/recipients’.
EDUCATION:
Received a General Equivalency Diploma, U.S. Department of Education, August 1999
Currently attending Gateway Community College for an Associate’s in Court Reporting
REFERENCES:
Available upon request
Contact this candidate