CURRICULUM VITAE

AREEB MALIK ZAHID

Address: **-*, ******** ****

Amir Road Shad Bagh, Lahore.

Cell #: 0092-332-***-****

Cell #: 0092-345-***-****

Phone #: 009*-**-*******

E-mail:ac6lj7@r.postjobfree.com

OBJECTIVE

I enjoy interacting with peoples from all walks of life. I strongly believe that wisdom and success could be achieved through continuous learning and experience. Other than that, I believe in an optimistic approach of all aspects of life. I am a firm believer in teamwork. My vision is to plan, correct previous mistakes and impose standards, whether in life or at work.

QUALIFICATION

DEGREE SESSION BOARD/UNIVERSITY

Masters (MIT) Result Awaiting 2015-2017 GLOBAL INSTITUTE, LAHORE

Graduation (B.COM) Passed Session 2011 ALLAMA IQBAL OPEN UNIVERSITY

Graduation (B.A.) Passed Session 2010 PUNJAB UNIVERSITY

Intermediate (ICS) Passed Session 2007 LAHORE BOARD

Matriculation Passed Session 2005 LAHORE BOARD

PROFESSIONAL QUALIFICATION

IELTS from STEP INSTITUTE OF PROFESSIONAL DEVELOPMENT LAHORE (2011).

Web & Graphics Designing from PUNJAB UNIVERSITY (2010).

EXPERIENCE OF WORK

TRG - The Resource Group (Portfolio):

DGS: As a Sales Executive Officer in operations from May 2016 till now.

IBEX GLOBAL (TLBB): As a Customer Support Executive, where I was dealing with the physician’s referral directory with The Little Blue Book, I also update the information for the book and also it’s was a Sales Job. Contractual based (Mar 2016 till May 2016).

E-TeleQuote: As a Customer Representative Officer deals with Medicare Insurance US Consumers along with Licensed Agents of their mentioned states with Quality Assurance and also with Sales. Contractual based (Sep 2015 till Dec 2015).

Adam Technologies (pvt) ltd:

As a Customer Representated Officer (CRO/CSR) Campaign of USA company SKILL SETS ONLINE. My job over there to make appointments with the clients on daily basis for Online IT Trainings with Sales Target for a month after that they promote me as a Team Leader. From October 2013 till 28th September 2015.

Phillip Morris International (pvt) ltd:

Phillip Morris Company launched new brand in Pakistan named as Bond Street Cigarette. I worked as a Promotion and Marketing Executive to promote their new brand to the public commonly by visiting different cities and places with the provided team by the company with Sales Target. Contractual based project by the company. (1 year Experience 2014).

Abacus Consulting:

as a Customer Relation Officer (CRO) in 345 Telenor project (Inbound) also upsell the services and also worked as CFL (customer feedback loop) agent in NPS (net promoter score), where we make feedback calls to the customers and forward there following problems to our backend team, project with Abacus Consulting Project of Telenor Pakistan. (1 year Experience 2013).

Allied Engineering Products Services: as Administrator & Accounts Officer from 31st Jan 2010 to December 2012.

PROJECTS

Allied Engineering Products Services:

Accounts:

Ledger making of all Parties (Clients & Vendors), Accounts Payable & Receivable Statements, Reconciliation with all Parties.

Making Sale Tax Invoices & Commercial Invoices & handling Tax issues & also making monthly Sales Tax summary along with all Invoices and Utility bills.

Costing of all Products, Maintaining daily & monthly Cash Inflow & Outflow (Accounts Sheet) and Monthly Profit & Loss Statement.

Making calls to all Parties to discuss the Rates and Cheques dates to maintain Record.

Management:

Dealing with Management as well, working under the supervision of M.D & C.E.O.

Prepared written case summaries and provided decisions and recommendations for corrective action.

Counseled and guided employees and management regarding company policies and procedures.

Managed and escalated appropriate compliance committees.

Conducted exit interviews of voluntary terminations; analyzed trends and recommended solutions.

Investigated and resolved employee relations issues.

Adam Technologies (pvt) ltd:

Supervisor:-

Follow up customer calls where necessary.

Handle customer inquiries both telephonically and by email.

Coaching team agents where necessary.

Provide training to new agents as per requirements.

Taking interviews to hire new employees.

Working under CEO and clients to suggest changes which lead to improvements.

Analyzing and monitoring work performances of employees on daily basis and make reports.

LANGUAGES & COMPUTER PROFICIENCY

Written and oral command over English, Urdu and Punjabi.

Command over MS Office (Word, Excel, Power Point, Access), Adobe Photoshop, Corel Draw, In page.

Having good communication skills through E-mail and Internet.

ADDITIONAL PERSONAL INFORMATION

Father’s Name : Malik Muhammad Zahid

D/O/B : 09/11/1988

CNIC : 352026-759905-5

Place of Birth : Belgium/Brussels

Nationality : Pakistani

PERSONAL INTEREST

Like to communicate with different persons

Like to read informative books

Like to watch documentaries

Listening soft music

EXTRA CURRICULUM

Playing karate under international karate organization kyokushin kai kan.

Football, Badminton, Darts, Table Tennis.

Painting & Sketching.

Photography, Acting.

Reference:

Will be furnished if necessary

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