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Customer Service Data Entry

Location:
Orangeville, ON, Canada
Posted:
August 08, 2018

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Resume:

Resume of BARB BASZCZYNSKI

***** **** ****, **** ********* ON L9W 7A3

416-***-****

Email: ac6lhe@r.postjobfree.com

PROFILE STATEMENT: I am a dedicated and forward-thinking hard worker with a strong interest in people and in the ever-changing ways of the world. I have many years of professional experience in the administrative & finance, customer service, insurance and automotive sectors. I believe that the values of professionalism, resourcefulness and adaptability are the keys to success for any individual or business, and are what I bring to each and every endeavour.

SKILLS:

Computer Literate: Outlook, Excel, Word

Additional Computer Training: SAP, JD Edwards, CU, BST, Simply Accounting, Crystal,

Kronos, Access, EDI,Quickbooks, Lotus, AS400, PeopleSoft

Technical Computer Training: Mitchell & ADP Estimating Systems

Communication Skills: Great with people, knowledgeable, courteous and helpful

Goal-Setter: Manage time efficiently, work well under pressure, meet deadlines, diligent

Organizational skills: Highly detail-oriented, pro-active, very co-ordinated, punctual

Motivational skills: Enthusiastic, energetic, enjoy a challenge, believe in teamwork

ADDITIONAL SKILLS: In addition to the full-time positions listed below, I have worked a number of temporary and short-term assignments in the following areas: data entry, inventory counting, billing & invoicing, inside sales, order desk, telemarketing, accounting assistant, payroll assistant, purchasing assistant, mail & file, light shipping & receiving.

EMPLOYMENT HISTORY: (references available upon request)

FEB. 2018 - JUL. 2018 – BDI Canada (through Lannick Group)

Position: Accounts Payable Associate (contract)

Job Description/skills:

Using the rejection/exceptions report, identifying problem invoices and dealing with those invoices accordingly, interaction with associates in all office regions Canada-wide

VISA Reconciliations

Heavy data entry

Electronic PO Matching

Client noted that a candidate that really knows this role will know “working with the codes Miro & FB60 in SAP”

Backup Reception coverage

JUL. 2017 – AUG. 2017 – Holt Renfrew (through Lannick Group)

Position: Accounts Payable Associate (contract)

Job Description/skills:

Invoice Processing

Open and distribute mail on a daily basis

Ensure invoices received are coded, approved, and posted to the correct account in a timely fashion

Ensure that all non-PO related invoices are approved according to the Approval Authority Policy

Process corrections in a timely fashion

Ensure appropriate backup is maintained to support all purchases in accordance with statutory requirements and company requirements

Assist other departments with document retrieval

Validate EDI810 data and contact vendors and IT team regarding incomplete/invalid data failures

Track invoice and discount volumes

Participate in EDI810 testing

Employee Travel and General Expense Management

Review and audit employee expense claims submitted in a timely manner

Assist Accounts Payable Manager with special tracking project spreadsheets

Ensure employee claims submitted are aligned with the Corporate Travel and General Expense Policy. Issue Non-Compliance to those employees spending outside of company policy

Maintain and log Employee Expense Non-Compliance

Create and distribute Non-Compliance Scorecard to management team

Make recommendation to improve the Employee Travel and General Expense policy

AUG. 2015 – NOV. 2016 and FEB. 2017 – APR. 2017 -- Electrical Safety Authority

Position: Accounts Payable Associate (contract)

Job Description/skills:

process accounts payable & provide clerical support to Finance Department

open, reroute, check, verify and process employee expense reports, invoices, and one-time refunds for payment, do wire and online payments as required

respond to queries and provide resolution in a timely and effective manner, clearly communicating required information both verbally and in writing, working with Provincial Office staff and outside Regional offices

manage vendor database

prepare and deposit cheques at the bank, handle ZT returns and returned item notifications from bank

maintain and control files, records and other memoranda

prepare journals, miscellaneous invoices and purchase orders, as required

produce asset reports if requested

process requests for permanent advances, following established procedures

perform general administrative duties as required

assist management with special reports, tracking projects and record-keeping

weekly online payment to government for CPP/EI, and monthly EHT payments

maintain employee procurement card files and tracking, and monthly journal adjustments

assist with year end audits and other review processes

assist with systems testing for all IT updates to software

MAR. 2014 – JUL. 2015 -- Golder Associates Ltd.

Position: Accounts Payable Co-ordinator (contract)

Job Description/skills:

high volume data entry (alpha and numerical) from Canadian and foreign vendors

workflow processing, tracking and follow-up of invoices for approvals and coding, verifying invoices meet company compliance for processing

liaising with internal project managers and Corporate Services for invoice processing and issue resolution

general GAAP working knowledge and accounting principles

working knowledge of Provincial and Federal taxation rules, PST/GST/QST/HST/RITC, input tax credit rules and CRA requirements, foreign currencies

processing employee expense reports, correspondence with employees and managers for verifications, backup documentation and approvals, scanning, archiving and filing reports

customer service (inside and outside), communicating with suppliers, project managers, team members

assisting Disbursements team with cheque runs

filing, scanning, archiving and other clerical work

training in all company health and safety protocols, and required job related course material

other duties as required

APR. 2013 – FEB. 2014 -- Praxair (through Manpower)

Position: Accounts Payable Data Entry Clerk (contract)

Job Description/skills:

high-volume processing of accounts payable invoices in JD Edwards system

research and followup of purchase orders, receivings, payments in previous CU database

assist with various accounts payable tasks, scanning, filing, database maintenance/updates

FEB. 2011 – JAN. 2013 -- The Typhon Group ( through IS2 Staffing)

Position: Property Administrator (contract)

Job Description/skills:

reception & customer service

receivables, preparing payables & cheques

maintaining monthly rent schedule & tenant payments

invoicing & reconciliation

purchase orders

bank deposits

sending and receiving emails, correspondence, faxes & scanned documents for manager & director

filing

incoming and outgoing mail & couriers

ordering office supplies

reconciling petty cash

marketing by correspondence & telephone

AUG. 2010 – FEB. 2011 -- BizTech Institute

Position: Receptionist/Administrative Assistant (contract)

Job Description/skills:

answering two multiline telephones & directing calls to appropriate departments

greeting visitors, handling deliveries

providing information forms to new prospects, & followup paperwork as needed

providing support to Administrator, Instructors, President, Secretary, Student Councillor & all other staff as required

performing all assigned administrative tasks, record keeping, statistics, spreadsheets, transcriptions, reports, online research, letters, memos, emails, faxes, filing

addressing student inquiries & providing support, assisting students with photocopying, faxing & printing

maintaining institute stock & supplies, and keeping inventory of office supplies, student textbooks & lab equipment

housekeeping duties, daily safety & security checks

CPR Level ‘C’ trained

SEPT. 2009 – AUG. 2010 -- various short-term temporary assignments in general office clerical

work while searching for full-time employment

MAY 2008 – AUG. 2009 -- The French Oven

Position: Inside Sales/Billing Clerk/Reception

Job Description/skills:

handle all incoming calls on multi-line switchboard, direct calls to appropriate departments

answer queries about products and services available

handle customer service issues from callers and follow up to ensure customer satisfaction

greet visitors, and provide information to new visiting customers

make sales calls to stores/private customers for weekly orders

data entry of orders received by phone, fax and email

preparing daily order summary, production sheet, shortage report, performing daily inventory check

invoicing and billing, verifying payments

maintaining driver log reports, daily final production and maintenance log checks

SEPT. 2006 – OCT. 2007 -- LifeMates

Position: Receptionist/Administrative Assistant

Job Description/skills:

answer and appropriately screen and direct all incoming telephone calls on multi-line switchboard

greet and seat clients in appointment rooms and commence paperwork for interviews with Relationship Consultants

qualify and enter all survey leads received by mail and fax into database

process all files received by courier from outside offices, match documentation and payments with daily a/r sheets, separate a/r forms for processing, prepare contract copies for collection agency, sort and file daily sheets

enter data from new member files received by courier into database

assist with all requested Administration tasks, eg. data entry, typing, banking, reports, projects, telephoning, faxing, filing, outgoing mail & courier packages, ordering supplies, housekeeping, etc.

provide support to all staff, primarily to Operations Manager and General Manager, and to satellite offices

DEC. 2003 – SEP. 2006 -- Armada Data Corporation (formerly CCC Internet Solutions – see below)

Position: Customer Service Administrator/Vehicle Data Specialist – 43.R Division

Job description/skills:

insurance division controller/administrator

initial and front line contact person for all insurance and customer requests and inquiries, by phone, fax and on-line

receiving and preparing all data and paperwork for vehicle pricing research

entering of vehicle pricing data, models & incentives into database, updating databases daily

vehicle research/specking & maintaining data library

overseeing complete workflow process, monitoring & preparing daily progress reports & follow-up

month end reports & stats, logging, filing, supplies

negotiating replacement vehicle pricing and preparing price quote reports

FEB. 2003 TO SEPT. 2003 -- CCC Internet Solutions

Position: Customer Service Rep/Replacement Vehicle Specialist

Job description/skills:

processing incoming replacement vehicle requests for insurance companies

researching and specking out vehicle models, options and pricing

negotiating replacement vehicle pricing with auto dealerships

preparing computerized quotes for faxing and e-mailing to insurance companies

handling follow-up calls and concerns from insurance adjusters and customers

FEB. 2001 TO SEPT. 2002 - self-employed courier/broker under contract with: Action Messenger

Position: Courier driver/part-time runner

Job description/skills:

as in previous courier/broker job listed below, but on a more intensive basis

use of handheld microphone radio required throughout the day

primary workload concentrated around airport area with regularly scheduled runs

exclusive handling of major account customers on pre-scheduled runs, involving knowledge and recognition of transportation and shipping documents

daily trips to Customs Canada, Board of Trade and airlines for special document processing

NOV. 2000 TO FEB. 2001 - self-employed courier/broker under contract with: Brothers Courier Service

Position: Courier driver

Job description/skills:

daily pickup and delivery of envelopes and parcels

assignments received by pager, requiring understanding of pager readouts

radio communications throughout the day, requiring knowledge of CB radio use and knowledge of

downtown Toronto and Greater Toronto area

maintaining daily log record sheets with accuracy and neatness

maintaining vehicle for daily use

courtesy and professionalism at all times dealing with customers and co-workers

ability to use initiative for on-site problem resolving and dealing with unforeseen scheduling changes

SEPT. 1990 TO JULY 2000 -- State Farm Insurance

Position: Senior Estimator

Job description/skills:

writing auto repair estimates to reflect cost of material or property damages

also includes motorcycles, trucks and snowmobiles

analyzing frame/unibody damages and preparing analysis form

determining actual cash values as directed and preparing vehicle inspection reports in the settlement

of total losses

some claim investigation and court testimony

drive-in estimation in service centre by appointment, handling drive-in customers

catastrophe duty, involving out of province travel and work

knowledge of repair practices, structural design, mechanical repairs and metal finishing, requiring

continuous follow-up of industry-related literature and training

fully trained on both the Mitchell and ADP estimating systems

knowledge of new and used car selling prices and reliable dealers

knowledge of company Auto Damage Claim Policy and claim handling procedures

familiarity with various photographic equipment and digital photo capture station use

daily interaction with both internal and external customers, i.e. insureds, claim reps,

support staff, management, agents, repair facility personnel, industry vendors

TRAINING COURSES: I-CAR, C.A.R.T., 3M, CHIEF, VALE NATIONAL TECHNICAL SCHOOL, WHMIS, C.R.A.S.H., Safety Committee Member 1990-1992, CPR training 1997

CERTIFICATES: complete I-CAR program (Platinum status), C.A.R.T. program, 3M Plastics Repair, CHIEF Structural/Suspension Damage Analysis, Vale National Technical School course, WHMIS course, C.R.A.S.H. hotline training

ADDITIONAL CERTIFICATES/AWARDS: Employee Development & Growth, Negotiation Skills, Basic Claims, ABC’s of Estimatics

JULY 1984 TO SEPT. 1990 -- Raceway Plymouth Chrysler

Position: Bodyshop Administrative Assistant

Job description/skills:

daily running of bodyshop office operations

co-ordinating insurance claims, damaged vehicles, assisting customers in insurance procedures,

investigations and follow-ups, telephones and customer service, inquiries and concerns

controlling Direct Repair programs

vehicle appraisals and estimation, writing and processing repair orders, repair follow-throughs,

quality control and final inspection, damage photography

part pricing and ordering, shop and supply maintenance

co-ordinating towing and vehicle pick-ups

billing, collections and cashier, accounting and payroll

typing, filing and faxing

car jockeying, customer pick-ups and drop-offs, rental cars

parts inventory assistance

main switchboard relief

Safety Committee member, WHMIS certificate received

Comments: returned to employment in July 1987 at request of Raceway manager

MARCH 1987 TO JULY 1987 -- W H E Process Systems

Position: Accounts Payable Clerk

Job description/skills:

payables on a computerized system

balancing of payables for monthly and year end trial balance

filing

customer service

switchboard relief

inventory control

FEB. 1982 TO JULY 1984 -- Budget Car Rentals Toronto Ltd.

Position: Accident Claims Co-ordinator

Job description/skills:

taking accident reports over telephone, logging reports, creating files and obtaining all necessary background information, forwarding reports to insurance company

vehicle damage inspection and creating repair orders, arranging appraisals

pursuing third party and injury claims

typing legal and collection letters, small claims court forms, claims collections

customer service, telephones, filing and all general typing, data entry

working in fleet control, licensing, car jockeying, fleet leasing clerk

received Certificate of Excellence in Customer Care

GENERAL COMMENTS: I consider myself an honest, bright, punctual and hard-working individual who is

loyal to my employer. I am practical, resourceful, a very quick learner and always eager

for a challenge. Friendliness, professionalism and strong organizational skills are what I

consider my most appealing characteristics.



Contact this candidate