Customer Service Data Entry
Resume:
Resume of BARB BASZCZYNSKI
***** **** ****, **** ********* ON L9W 7A3
Email: ********@******.***
PROFILE STATEMENT: I am a dedicated and forward-thinking hard worker with a strong interest in people and in the ever-changing ways of the world. I have many years of professional experience in the administrative & finance, customer service, insurance and automotive sectors. I believe that the values of professionalism, resourcefulness and adaptability are the keys to success for any individual or business, and are what I bring to each and every endeavour.
SKILLS:
Computer Literate: Outlook, Excel, Word
Additional Computer Training: SAP, JD Edwards, CU, BST, Simply Accounting, Crystal,
Kronos, Access, EDI,Quickbooks, Lotus, AS400, PeopleSoft
Technical Computer Training: Mitchell & ADP Estimating Systems
Communication Skills: Great with people, knowledgeable, courteous and helpful
Goal-Setter: Manage time efficiently, work well under pressure, meet deadlines, diligent
Organizational skills: Highly detail-oriented, pro-active, very co-ordinated, punctual
Motivational skills: Enthusiastic, energetic, enjoy a challenge, believe in teamwork
ADDITIONAL SKILLS: In addition to the full-time positions listed below, I have worked a number of temporary and short-term assignments in the following areas: data entry, inventory counting, billing & invoicing, inside sales, order desk, telemarketing, accounting assistant, payroll assistant, purchasing assistant, mail & file, light shipping & receiving.
EMPLOYMENT HISTORY: (references available upon request)
FEB. 2018 - JUL. 2018 – BDI Canada (through Lannick Group)
Position: Accounts Payable Associate (contract)
Job Description/skills:
Using the rejection/exceptions report, identifying problem invoices and dealing with those invoices accordingly, interaction with associates in all office regions Canada-wide
VISA Reconciliations
Heavy data entry
Electronic PO Matching
Client noted that a candidate that really knows this role will know “working with the codes Miro & FB60 in SAP”
Backup Reception coverage
JUL. 2017 – AUG. 2017 – Holt Renfrew (through Lannick Group)
Position: Accounts Payable Associate (contract)
Job Description/skills:
Invoice Processing
Open and distribute mail on a daily basis
Ensure invoices received are coded, approved, and posted to the correct account in a timely fashion
Ensure that all non-PO related invoices are approved according to the Approval Authority Policy
Process corrections in a timely fashion
Ensure appropriate backup is maintained to support all purchases in accordance with statutory requirements and company requirements
Assist other departments with document retrieval
Validate EDI810 data and contact vendors and IT team regarding incomplete/invalid data failures
Track invoice and discount volumes
Participate in EDI810 testing
Employee Travel and General Expense Management
Review and audit employee expense claims submitted in a timely manner
Assist Accounts Payable Manager with special tracking project spreadsheets
Ensure employee claims submitted are aligned with the Corporate Travel and General Expense Policy. Issue Non-Compliance to those employees spending outside of company policy
Maintain and log Employee Expense Non-Compliance
Create and distribute Non-Compliance Scorecard to management team
Make recommendation to improve the Employee Travel and General Expense policy
AUG. 2015 – NOV. 2016 and FEB. 2017 – APR. 2017 -- Electrical Safety Authority
Position: Accounts Payable Associate (contract)
Job Description/skills:
process accounts payable & provide clerical support to Finance Department
open, reroute, check, verify and process employee expense reports, invoices, and one-time refunds for payment, do wire and online payments as required
respond to queries and provide resolution in a timely and effective manner, clearly communicating required information both verbally and in writing, working with Provincial Office staff and outside Regional offices
manage vendor database
prepare and deposit cheques at the bank, handle ZT returns and returned item notifications from bank
maintain and control files, records and other memoranda
prepare journals, miscellaneous invoices and purchase orders, as required
produce asset reports if requested
process requests for permanent advances, following established procedures
perform general administrative duties as required
assist management with special reports, tracking projects and record-keeping
weekly online payment to government for CPP/EI, and monthly EHT payments
maintain employee procurement card files and tracking, and monthly journal adjustments
assist with year end audits and other review processes
assist with systems testing for all IT updates to software
MAR. 2014 – JUL. 2015 -- Golder Associates Ltd.
Position: Accounts Payable Co-ordinator (contract)
Job Description/skills:
high volume data entry (alpha and numerical) from Canadian and foreign vendors
workflow processing, tracking and follow-up of invoices for approvals and coding, verifying invoices meet company compliance for processing
liaising with internal project managers and Corporate Services for invoice processing and issue resolution
general GAAP working knowledge and accounting principles
working knowledge of Provincial and Federal taxation rules, PST/GST/QST/HST/RITC, input tax credit rules and CRA requirements, foreign currencies
processing employee expense reports, correspondence with employees and managers for verifications, backup documentation and approvals, scanning, archiving and filing reports
customer service (inside and outside), communicating with suppliers, project managers, team members
assisting Disbursements team with cheque runs
filing, scanning, archiving and other clerical work
training in all company health and safety protocols, and required job related course material
other duties as required
APR. 2013 – FEB. 2014 -- Praxair (through Manpower)
Position: Accounts Payable Data Entry Clerk (contract)
Job Description/skills:
high-volume processing of accounts payable invoices in JD Edwards system
research and followup of purchase orders, receivings, payments in previous CU database
assist with various accounts payable tasks, scanning, filing, database maintenance/updates
FEB. 2011 – JAN. 2013 -- The Typhon Group ( through IS2 Staffing)
Position: Property Administrator (contract)
Job Description/skills:
reception & customer service
receivables, preparing payables & cheques
maintaining monthly rent schedule & tenant payments
invoicing & reconciliation
purchase orders
bank deposits
sending and receiving emails, correspondence, faxes & scanned documents for manager & director
filing
incoming and outgoing mail & couriers
ordering office supplies
reconciling petty cash
marketing by correspondence & telephone
AUG. 2010 – FEB. 2011 -- BizTech Institute
Position: Receptionist/Administrative Assistant (contract)
Job Description/skills:
answering two multiline telephones & directing calls to appropriate departments
greeting visitors, handling deliveries
providing information forms to new prospects, & followup paperwork as needed
providing support to Administrator, Instructors, President, Secretary, Student Councillor & all other staff as required
performing all assigned administrative tasks, record keeping, statistics, spreadsheets, transcriptions, reports, online research, letters, memos, emails, faxes, filing
addressing student inquiries & providing support, assisting students with photocopying, faxing & printing
maintaining institute stock & supplies, and keeping inventory of office supplies, student textbooks & lab equipment
housekeeping duties, daily safety & security checks
CPR Level ‘C’ trained
SEPT. 2009 – AUG. 2010 -- various short-term temporary assignments in general office clerical
work while searching for full-time employment
MAY 2008 – AUG. 2009 -- The French Oven
Position: Inside Sales/Billing Clerk/Reception
Job Description/skills:
handle all incoming calls on multi-line switchboard, direct calls to appropriate departments
answer queries about products and services available
handle customer service issues from callers and follow up to ensure customer satisfaction
greet visitors, and provide information to new visiting customers
make sales calls to stores/private customers for weekly orders
data entry of orders received by phone, fax and email
preparing daily order summary, production sheet, shortage report, performing daily inventory check
invoicing and billing, verifying payments
maintaining driver log reports, daily final production and maintenance log checks
SEPT. 2006 – OCT. 2007 -- LifeMates
Position: Receptionist/Administrative Assistant
Job Description/skills:
answer and appropriately screen and direct all incoming telephone calls on multi-line switchboard
greet and seat clients in appointment rooms and commence paperwork for interviews with Relationship Consultants
qualify and enter all survey leads received by mail and fax into database
process all files received by courier from outside offices, match documentation and payments with daily a/r sheets, separate a/r forms for processing, prepare contract copies for collection agency, sort and file daily sheets
enter data from new member files received by courier into database
assist with all requested Administration tasks, eg. data entry, typing, banking, reports, projects, telephoning, faxing, filing, outgoing mail & courier packages, ordering supplies, housekeeping, etc.
provide support to all staff, primarily to Operations Manager and General Manager, and to satellite offices
DEC. 2003 – SEP. 2006 -- Armada Data Corporation (formerly CCC Internet Solutions – see below)
Position: Customer Service Administrator/Vehicle Data Specialist – 43.R Division
Job description/skills:
insurance division controller/administrator
initial and front line contact person for all insurance and customer requests and inquiries, by phone, fax and on-line
receiving and preparing all data and paperwork for vehicle pricing research
entering of vehicle pricing data, models & incentives into database, updating databases daily
vehicle research/specking & maintaining data library
overseeing complete workflow process, monitoring & preparing daily progress reports & follow-up
month end reports & stats, logging, filing, supplies
negotiating replacement vehicle pricing and preparing price quote reports
FEB. 2003 TO SEPT. 2003 -- CCC Internet Solutions
Position: Customer Service Rep/Replacement Vehicle Specialist
Job description/skills:
processing incoming replacement vehicle requests for insurance companies
researching and specking out vehicle models, options and pricing
negotiating replacement vehicle pricing with auto dealerships
preparing computerized quotes for faxing and e-mailing to insurance companies
handling follow-up calls and concerns from insurance adjusters and customers
FEB. 2001 TO SEPT. 2002 - self-employed courier/broker under contract with: Action Messenger
Position: Courier driver/part-time runner
Job description/skills:
as in previous courier/broker job listed below, but on a more intensive basis
use of handheld microphone radio required throughout the day
primary workload concentrated around airport area with regularly scheduled runs
exclusive handling of major account customers on pre-scheduled runs, involving knowledge and recognition of transportation and shipping documents
daily trips to Customs Canada, Board of Trade and airlines for special document processing
NOV. 2000 TO FEB. 2001 - self-employed courier/broker under contract with: Brothers Courier Service
Position: Courier driver
Job description/skills:
daily pickup and delivery of envelopes and parcels
assignments received by pager, requiring understanding of pager readouts
radio communications throughout the day, requiring knowledge of CB radio use and knowledge of
downtown Toronto and Greater Toronto area
maintaining daily log record sheets with accuracy and neatness
maintaining vehicle for daily use
courtesy and professionalism at all times dealing with customers and co-workers
ability to use initiative for on-site problem resolving and dealing with unforeseen scheduling changes
SEPT. 1990 TO JULY 2000 -- State Farm Insurance
Position: Senior Estimator
Job description/skills:
writing auto repair estimates to reflect cost of material or property damages
also includes motorcycles, trucks and snowmobiles
analyzing frame/unibody damages and preparing analysis form
determining actual cash values as directed and preparing vehicle inspection reports in the settlement
of total losses
some claim investigation and court testimony
drive-in estimation in service centre by appointment, handling drive-in customers
catastrophe duty, involving out of province travel and work
knowledge of repair practices, structural design, mechanical repairs and metal finishing, requiring
continuous follow-up of industry-related literature and training
fully trained on both the Mitchell and ADP estimating systems
knowledge of new and used car selling prices and reliable dealers
knowledge of company Auto Damage Claim Policy and claim handling procedures
familiarity with various photographic equipment and digital photo capture station use
daily interaction with both internal and external customers, i.e. insureds, claim reps,
support staff, management, agents, repair facility personnel, industry vendors
TRAINING COURSES: I-CAR, C.A.R.T., 3M, CHIEF, VALE NATIONAL TECHNICAL SCHOOL, WHMIS, C.R.A.S.H., Safety Committee Member 1990-1992, CPR training 1997
CERTIFICATES: complete I-CAR program (Platinum status), C.A.R.T. program, 3M Plastics Repair, CHIEF Structural/Suspension Damage Analysis, Vale National Technical School course, WHMIS course, C.R.A.S.H. hotline training
ADDITIONAL CERTIFICATES/AWARDS: Employee Development & Growth, Negotiation Skills, Basic Claims, ABC’s of Estimatics
JULY 1984 TO SEPT. 1990 -- Raceway Plymouth Chrysler
Position: Bodyshop Administrative Assistant
Job description/skills:
daily running of bodyshop office operations
co-ordinating insurance claims, damaged vehicles, assisting customers in insurance procedures,
investigations and follow-ups, telephones and customer service, inquiries and concerns
controlling Direct Repair programs
vehicle appraisals and estimation, writing and processing repair orders, repair follow-throughs,
quality control and final inspection, damage photography
part pricing and ordering, shop and supply maintenance
co-ordinating towing and vehicle pick-ups
billing, collections and cashier, accounting and payroll
typing, filing and faxing
car jockeying, customer pick-ups and drop-offs, rental cars
parts inventory assistance
main switchboard relief
Safety Committee member, WHMIS certificate received
Comments: returned to employment in July 1987 at request of Raceway manager
MARCH 1987 TO JULY 1987 -- W H E Process Systems
Position: Accounts Payable Clerk
Job description/skills:
payables on a computerized system
balancing of payables for monthly and year end trial balance
filing
customer service
switchboard relief
inventory control
FEB. 1982 TO JULY 1984 -- Budget Car Rentals Toronto Ltd.
Position: Accident Claims Co-ordinator
Job description/skills:
taking accident reports over telephone, logging reports, creating files and obtaining all necessary background information, forwarding reports to insurance company
vehicle damage inspection and creating repair orders, arranging appraisals
pursuing third party and injury claims
typing legal and collection letters, small claims court forms, claims collections
customer service, telephones, filing and all general typing, data entry
working in fleet control, licensing, car jockeying, fleet leasing clerk
received Certificate of Excellence in Customer Care
GENERAL COMMENTS: I consider myself an honest, bright, punctual and hard-working individual who is
loyal to my employer. I am practical, resourceful, a very quick learner and always eager
for a challenge. Friendliness, professionalism and strong organizational skills are what I
consider my most appealing characteristics.
Contact this candidate