Sales Customer Service

Lori K. Love, CMP

**** ****** ****** *** *****, CA 92103 858-***-**** *************@*****.***

SUMMARY

Over 25 years of experience managing the day-to-day sales and operations departments for Hotels and Trade show companies. Highly motivated and versatile certified meeting professional with strong management, organizational and sales experience in all aspects of the hospitality industry and exhibition services. Outstanding track record in achieving budgeted goals and objectives. Ideally I am looking for an opportunity to fully utilize my extensive background, creative abilities and proven sales and solution oriented leadership skills. PROFESSIONAL EXPERIENCE

Edlen Electrical Exhibition Services

Assistant General Manger 2014 - 2017

Assisting the General Manager with Managing, leading, and directing all aspects of operations.

Control assets and expenses when supplying company products and services to all clients.

Create schedules for office staff and coordinate with Electrical Foreman to ensure business needs are met.

Interface with staff members, facilities, partners and clients to resolve issues and direct staff to meet event timelines and deliverables.

Coach and mentor a staff by providing constructive feedback and support.

Assist the General Manager with evaluating event production and electrical staff performance as the need arises and on an annual basis.

Attend all facility, clients and exhibitor meetings in order to produce successful events and deliver exceptional customer service.

Manage, cultivate and maintain excellent relationships with personnel at every level within the company, its facilities, partners, clients and exhibitors. Edlen Electrical Exhibition Services

Senior Event Manager 2012- 2014

Managing all logistics for all assigned events from contact to conclusion

Communicate timelines, exhibitor requirements and manage Electricians prior to event and during installation of event.

Work directly with Show Management, Facility, Exhibitors and client to ensure a successful event

Maintain communications during installation as changes arise

Facilitate information to all parties through out the planning and conclusion of the event

Managed exclusive partnerships with several facilities. Estancia Hotel & Spa, La Jolla

National Sales Manager, 2006 - 2010

Responsible for producing $1.6 million in room revenue per year.

Managed vendor relations to facilitate successful events.

Assist with site selection show services, audio/video, food & beverage, and all other vendor selection.

Coordinated delivery and installation of exhibit materials logistics with staff members, vendors and management.

Developed key objectives for each event resulting in the successful launch of each event.

Selling two hotels properties within a 5 mile radius.

Established new business development through aggressive inside/outside prospecting, sales calls, sales missions and trade show participation.

Developed proven lead generation and overflow business relationships with hotel sales counterparts and Destination Hotel & Resorts properties to obtain partnerships for clients as well as DH&R collection.

Conducted several FAM trips to introduce Estancia La Jolla Hotel & Spa to meeting planners. Meeting Architects, San Diego

Owner/Partner, 2005 - 2006

Provided extensive venue, rooming list and food & beverage negotiation skills to the client side of the table.

Managed marketing and new business development.

Handled all aspects of detailing throughout the entire event.

Our company managed all event details from contracting to conclusion.

Contact person for trade show participates for all booth needs

Organized timeline for all equipment needs from ordering to delivery

Conducted per con and post con meetings with all key players.

Selected site locations and negotiated contract pricing and event requirements.

Oversaw the loading of all equipment requirements for event prior to departure.

Contact person for all hotel staff on site to assure setup requirements were met. The Wyndham Bel Age Hotel, San Diego

Director of Catering, 2003 - 2005

Responsible for the team that handled all details of catering, sales and event planning.

Forecasted and through sales activities, attained an annual $1.8 million budget.

Finalized and executed all contracts, set up details with various departments and participated in networking events in support of the company’s marketing objectives.

Managed day to day operations and motivated a strong sales team of 6 personnel in the Catering department.

Implemented programs to motivate individual sales programs in support of corporate sales objectives. The Bristol Hotel, San Diego

Director of Catering, 2002 - 2003

Responsible for all catering, sales and event planning for boutique hotel.

Finalized and executed all contracts, set up details with various internal departments, external vendors and participated in networking events.

Increased sales from various business markets in catering to exceed budget objectives

Exceeded customer service standards resulting in high customer satisfaction levels. U.S. Grant Hotel, San Diego

Event Planner, 2001 - 2002

Responsible for follow up on client inquires and providing all services from pricing to event coordination.

Finalized all contract negotiations to insure proper placement of catering business.

Prospecting by holding positions on several community boards within my market segments.

Contact person for the hotel on the day of event to assure details of the event were met. Town & Country Resort Hotel, San Diego

Event Planner, 1999 - 2001

Responsible included handling daily inquiries for meetings and events ranging from 10 – 1600 guests.

Coordinating set-up, food & beverage and audio-visual needs.

Prepared budgets and special menus to accommodate various markets needs.

Ensured customer service satisfaction by overseeing to all details during events.

Oversaw multiple events in one evening in several different venues. Education

Certified Meeting Professional since 2001

UCSD Grad for AOD Counselor 2011

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