Customer Service Manager

CAMILA A REYES CHAMPION

Smyrna, GA 404-***-**** ***********@**.***

SUMMARY

Accomplished Customer Success Manager with experience in diversified solutions, products, and services. Top-notch strategic planner focused on relationship building, business development, and customer retention initiatives. Effective leader skilled in implementing strategies to increase productivity. Strong account management and problem solving abilities. Expert in analyzing client needs with a consultative approach. SKILLS

• Self-motivated

• Outstanding organizational skills

• Excellent verbal and written communication skills

• Financial Management

• Analysis and Reporting

• Leadership and Strategy

• Business Development

• Accounts Receivable

• Crisis Management

• Quicken, QuickBooks and Accounting Software

Applications

• Proficient in Microsoft Office (Word, Advanced

Excel, PowerPoint, Outlook)

• Bilingual in English and Spanish

PROFESSIONAL EXPERIENCE

CHAMPION BEAUTY SUPPLY, Austell, GA 2012-2018

Customer Success Manager

Managed retail and service accounts within a professional beauty supply wholesale distribution company covering Georgia, Mississippi, Alabama, and Florida Panhandle markets. Provided manufacturers with documentation and reports to process credits. Developed and monitored monthly, quarterly, and annual reporting. Key Achievements

• Consistently achieved customer service targets across multiple locations in the U.S.

• Successfully built and maintained a retentive client base by providing world-class customer service.

• Led manufacturer reward and conversion programs and entered reward program orders.

• Expeditiously resolved escalated customer inquiries from the customer service department and sales teams.

• Generated $100K in annual cost savings by establishing guidelines and policies to ensure client compliance with agreement terms and tightening the net term account and past due accounts. Accounts Receivable Manager

Oversaw accounts receivable file/records management. Applied, posted, and reconciled payments. Researched and analyzed accounts for accuracy. Generated weekly aging reports and led monthly, quarterly, and year-end A/R closings. Key Achievements

• Conducted analysis of accounts receivable (A/R) aging and implemented appropriate course of action.

• Successfully introduced and implemented new policies to keep accounts current.

• Collaborated with cross-functional teams to process invoices, post payments, and adjust inventory during system downtime without compromising quality, service, or revenue. IT Manager

Managed IT operations, systems, and software based on unique business needs and requirements. Led ongoing maintenance and troubleshooting activities of software. Trained and coached employees on systems. Key Achievements

• Served as an Account Manager; managed the merchant service account and end users.

• Ensured security and integrity of the IT systems; controlled user access to software and hardware.

• Turned around a failing system conversion to ensure business continuity. EDUCATION

GEORGIA PERIMETER COLLEGE, Dunwoody, GA

A.S., Business Administration and A.S., Computer Science, Georgia Perimeter College, Dunwoody, GA, 2013

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