Customer Service Microsoft Office
Resume:
Roberta Beltran
Pomona, CA ***66
************@*****.***
I am seeking to secure a position that will utilize my exceptional communication skills, my organization ability and will
benefit from my positive interaction skills where my 15 years’ customer service experience can improve customer
satisfaction.
PROFESSIONAL EXPERIENCE
LOS ANGELES COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES COMPTON, CA
GAIN Services Worker, May 2016 – July 2017
• Interviewed clients to determine needs and referred clients to appropriate agencies and programs.
•Assisted client's in removing barriers to self sufficiency by planning and creating proactive plans for employment.
•Assessed client's work history, skills and abilities and referred them to jobs, education or training and other resources
as needed.
Eligibility Worker I/II, Jan 2007 May 2016
• Interviewed clients applying for Public Assistance to determine initial and ongoing eligibility in accordance with
applicable laws, regulations and program policies.
• Conducted needs assessments and referred clients to outside financial, medical and community
assistance programs as needed
• Maintained caseload of approximately 500+ cases, updated clients’ cases based on information
received from client, and third party verification systems. Contacted clients if more information was needed.
• Performed income verifications to calculate overpayments
• Initiated referrals to fraud and investigation units when necessary.
Intermediate Clerk, Sept 2005 Jan 2007
•Custodian of all cash in the unit. Accounted for all money and bus tokens including setting up and balancing out
cashier drawers daily.
• Issue and/or cancel EBT cards, hotel vouchers, cash and bus tokens.
• Prepared monthly reports, trained new clerks and acted as supervisor when one was not available.
PROGRESSIVE MANAGEMENT SYSTEMS COLLECTION AGENCY WEST COVINA, CA
Correspondence Clerk, Jan 2003 July 2004
• Evaluated incoming correspondence and gathered data to formulate replies.
• Composed letters in response to inquiries concerning fraud claims, incorrect billing,
health insurance disputes and delinquent accounts.
FIRST PLUS MEDIA INC LOS ANGELES, CA
Office Manager/ Customer Service Associate Oct 2001 Dec 2002
• Answered multiple phone lines and assisted customers with any questions and complaints
• Monitored all customer accounts and input all leads generated into company database.
• Expanded territorial sales nationwide.
• Managed and supervised clerical staff in 2nd office.
• Created and monitored employee schedules and delegated daily and monthly tasks according to priority.
GC SERVICES COLLECTION AGENCY ALHAMBRA, CA
Collection Agent / Accounts Receivable Dec 1999 Sept 2001
• Collected debts owed on delinquent accounts for Los Angeles County Municipal Courts
• Maintained collection records of daily income and prepared daily bank deposits.
• Processed and posted all payments made via cash, check and credit card
• Balanced and maintained daily and monthly totals and generated reports
• Answered multiple phone lines and assisted customers with account related questions.
E D U C AT I O N
California State University Los Angeles June 2016
Bachelor of Arts Sociology with emphasis in Law and Society
East Los Angeles Community College December 2009
Associate of Arts Liberal Studies
ADDITIONAL SKILLS
• Proficient in Microsoft Office
• 10 Key data entry
• Strong organizational skills
• Ability to prioritize and meet deadlines
VOLUNTEER WORK
Downtown Women's Center September 2015 June 2016
Service to the Community Award Apri1 2016
References Available Upon Request
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