Human Resources Training

Olivia Lozano Morfe

Land Mark Plaza Building; Hamdan Street, Abu Dhabi –UAE/Email: *****.*****@*****.***:050******* C A R E E R O B J E C T I V E

To assist the Human Resources Department by fulfilling various human resources functions including, Recruitment & Selection (Management & Junior Staff), Training & Development Administrations, Remuneration, Administration Reward & Recognition. Actively aware of and organize the day to day activities of the Human Resources Department and Exercised for efficiency, initiative, urgency & confidentiality. Aiming to use my dynamic communication and organization skills to achieve your HR initiatives.

P R O F E S S I O N A L E X P E R I E NCE

Human Resources & Training In Charge –Dec 2009/present Kingsgate Hotel by Millennium & Copthorne

Directly report to the General Manager day to day activities in all areas

Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.

Certified behavioral interviewer (Kingsgate Hotel by M&C )

Developing inductions programme

Develop an associate communication programme including implementing monthly meetings with selected employees and leaders

Responsible for HR monthly reports, ADTA Statistics Report, Corporate Office L&D Reports and Accounts Expense Reports

Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing.

Responsible for full life cycle of recruitment from vacancy identification, recruitment plans, sourcing screening, interviewing, negotiations, offering & on boarding process

Developed actions plans, feedback on annual satisfaction surveys and exit interviews

Developed and conduct training programme enhancing employees service standards

Fully responsible for payroll system, employee training, vacations, ticketing & employee CID system.

Acting Food & Beverage In Charge – Feb 2017/present Kingsgate Hotel by Millennium & Copthorne

Fully responsible for Food & Beverage Operation.

Obtaining banquet events permits through TCA

Ensure that all service standards are displayed at all times

Maintain the hygiene and cleanliness of the areas

Maintain the highest level of guest satisfaction and standard of service, strive for perfection and excellence to make Kingsgate Hotel the leading 4 star property

To maintain / strictly follow the Health and Safety rules and regulations of the hotel

To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment

Implement procedures for control and security of cash, cheques and credit, covering all points of sale

Human Resources Coordinator – June 2005 /Dec 2009

Inter - Continental Hotels (IHG Group), Abu Dhabi

Reviewed resumes & applications

Posting vacancies in recruitments sites

Conduct first round interview by phone & schedule candidates for personal appearance

Pre-screened candidate for prospective line associates positions

Conduct orientation and facilitated new joiners formalities

Record, maintained and monitored attendance to ensure employee punctuality

Responsible for communicating and explaining the organizations HR policies to the employees

Maintain HR records, such as related compensation, health & medical insurance

Keep all records for Management, none management insurance & visas and ensured timely renewal

Engaged with employees on a regular basis to understand the motivation levels of people in the organization

Conduct exit interviews and maintained records

Prepared all HR related letters, certificates, offer letters and employment confirmation, salary and employment certificates

Human Resources Administrator/Secretary – Dec 1994 /May 2005 Sands Hotel (Holiday Inn-IHG Group), Abu Dhabi

Ensures that all filing are in place that includes employee files and all hiring procedures to end are up to date

Update local policy procedure and propose updates if needed

Determine salaries in line with the current salary surveys

Maintains efficient staffing in payroll system

Enhance, organize and supervise activates for staff to maintain good relation amongst coworkers such as Annual Parties, Monthly Recognition and other standards programs

Effectively communicate with employees methods for staff notice boards, HR activities

Ensure that employee vacation, recruitment repatriation tickets are purchased to employees the most cost and efficient way.

Store Supervisor – April 1993/Oct 1994

USAB-United Colors of Benetton & Accessories -Philippines Store Merchandiser – March 1991/March 1993

Gift Gate International -Philippines

Loan Assistant (Credit Investigator)– March 1988/March 1991 Metrobank/Express Financing Corporation -Philippines A C H I E V E MENT

Settled HR Department for ABC company from scratch in 2009

Certified Train the Trainer

Implemented the 360 degree performance appraisal system for XYZ at my work place

Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Online recruitment site).

S E M I N A R S / T R A I N I N G / C E R T I F I C A T E R E C E I V E D

Managing Colleagues Performance Training

Train the Trainer

Interviewing Skills/Competency Skills

Appraisal Skills

Coaching for Success Training

Leadership

LPI Online

EHSMS-Environmental Aspect & Impact Health

EHSMS (Internal Auditor 14001-2004 :OHSAS 15001 2007

Enhancing Guest Experience / Culture ADTA

First Aid Training

WSHMS

C OMPUTER K N O W L E D G E

Payroll : Fox Pro / Civil Soft / Paytrax

E D U C A T I O N

TERTIARY: BUSINESS OFFICE ADMINISTRATION -1988

Polytechnic University of the Philippines

SECONDARY –LIPA CITY COLLEGES-1984

PRIMARY – BOLBOK ELEMENTARY SCHOOL -1980

P E R S O N A L I N F O R MATION

Full Name: Olivia Lozano Morfe

Date of Birth: Jan 1, 1970

Status: Married + 2

Visa Status: Under husband sponsorship

Language: English & Tagalog

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