Quality Manager

Roberto Cavalcanti Barbosa (Bob Cavalcanti)

**** ** ***** ** # ****- Aventura – Fl - E-mail: *******.**********@*****.*** Mobile: 305-***-****

MANAGEMENT: QUALITY ASSURANCE / MANUFACTURING / ENGINEERING OPERATIONS

SUMMARY OF QUALIFICATIONS

Professional with experience in management in medium and large sized in multinational companies, operating in: oil and gas, automobile, glass, metallurgy and plastic.

Over 20 years of management experience with emphasis on quality assurance and quality control, utilizing expertise and knowledge in: Certified Quality Engineer, Process Improvement, Statistical Process Control, Inventory Management, Root Cause Analysis, FMEA, Document Control, Budgeting, Database Management, Project Management, Presentation skills, Strategic Planning, Team building, FAI/PPAP, and many others.

Four year experience as Quality and Engineering Director, responsible for implementing quality policies and improvements. More than five years International Management experience in the United States, Argentina, China, France, Italy, and Germany.

Managed up to 470 employees in the whole company, Engineering, Production, Quality etc.

Expert in Companies Reorganization and Problem Solving skills with clients during pre and post sales.

Experience in structuring new sites start up and developments in manufacturing areas.

Implemented and Managed systems based on ISO 9000, QS 9000, and ISO 14000 standards.

Business Unit Management; Manage, monitor and update the budget planning, Financial Management, Staff Management and Brazil and international Logistic to high and low demand items.

Manager in a multi-function group of the Brazilian Government that developed Brazilian Standards, based in the and FDA Standards and audits and consulting the Medical Devices Manufactures, specially the Blood Bags Standards, syringes, needles and others.

MAIN ACHIEVEMENTS/RESULTS

Finished products rejection (during final customer inspections) reduced from 8% to almost 0% by adopting higher Quality Levels. Result: gaining the client trust.

Eliminated 30% of the organizational waste by reorganizing the process flow, and new procedures in Operating Procedures. Decreasing the Quality Costs.

Reduced costs of cast and forged components by up to 15% by redefining acceptable quality levels and studying manufacturing and machining tolerances.

Increased mechanical resistance of cast and forged components by up to 50% by reviewing projects and introducing structural modifications.

Boosted production by 75% in a year, while making small investments in equipment and optimizing layout.

Increased productivity from 80% and 85% to 92% by developing and implementing training programs for employees and quality control inspectors.

Enhanced product quality by establishing more stringent quality standards.

Improved corporate image by carrying out a large 5S project (House Keeping).

Reduced from 4% to less than 0.6% the rate of rejected parts by optimizing tools and process.

Increased efficiency 18% by implementing a Kanban system and changing the shop layout to promote ease of movement and decrease clutter.

Reduced department spending by US$45,000 per year by analyzing resources, presenting solutions to upper

management, and making appropriate decisions and changes.

Qualified alternative suppliers and materials for all product lines, including suppliers that gave the organization more of an environmentally friendly presence in the market.

Initiated an evaluation procedure which led to the redesign of major processes, and implementation of new policies, resulting in an increase of efficiency and reduction in personnel expenses.

PROFESSIONAL BACKGROUND

Fev/2017 – Actual – Glen Engineering and Consulting - (Sales, Engineering and Consulting to Equipment Manufacture)

Current Position: Quality Manager and General Manager

Consulting to:

ISO 9000 Management, Document Control, Quality Systems management.

Project Management including new product launch, process improvement, and Lean Six Sigma Initiative

Key Performance Metrics, Statistical Process Control, First Article Inspection and New Project Management, Customer Presentations regarding quality.

Customer Complaints, Root Cause Analysis, Database Management, Safety Program Management.

Development to new business and re-engineering and maintenance to actual business;

Quality assurance system, internal and external quality audits, maintaining and monitoring quality levels.

Fev/2012 – Set/2016 – Glenalmond do Brazil - (Oil & Gas Equipment Manufacture)

Current Position: Quality Manager (and General Manager in an interim basis, during almost 4 years)

ISO 9000 Management, Document Control, Quality Systems management.

Project Management including new product launch, process improvement, and Lean Six Sigma Initiative

Department Management and audit day to day quality operations of the facility in accordance with customer and standards and governmental specifications.

Employee development, including learning database management, certification, and cross-functional training.

Key Performance Metrics, Statistical Process Control, First Article Inspection and New Project Management, Customer Presentations regarding quality.

Customer Complaints, Root Cause Analysis, Database Management, Safety Program Management.

Reported direct to Scotland;

General Management in an interim basis, seeking to develop better quality and high productivity;

Development to new business and maintenance to the old ones;

Responsible for maintaining the quality assurance system, carrying out internal and external audits, maintaining and monitoring quality levels, as well as for the internal quality committee.

Served clients during pre and post sales by monitoring pre-sales activities and technical discussions and evaluations on product behavior.

Development to local and overseas suppliers (search, development, audit and follow up).

Mar/2009 – Jan/2012 - The 1 TOTAL Consulting & Gerson Lehman - (Project and Business Coach)

Current Position: Partner – Quality Manager and General Manager

Reported to the Worldwide Director based in England.

Responsible for the divisions of the quality department: Quality Control, Quality Assurance, HSE, Laboratory of Tests, and Metrics.

Responsible for maintaining the quality assurance system and audits, carrying out internal and external audits, maintaining and monitoring quality levels, as well as for the internal quality committee.

Served clients during pre and post sales by monitoring pre-sales activities and technical discussions and evaluations on product behavior.

Definition, assessment, training and development of national and international companies (Americas, Europe, China, India, Brazil and others), seeking to develop better quality and high productivity.

Jobs in “Dental Devices Manufactures”, Steel Forgery and Casting, “Auto Parts Manufacture”, and others: Developing and "Re-engineering the companies: New organizational assessments procedures and training; Organizational design; Prepare a Strategic planning;’ Studding the companies re-organizations, and propose a new organization; Re-arranging the management; General training system development, with procedures and methods, New Quality System development and planning, training and implements, Developments of new costumes or markets; Others internal system development, such as HR, Buyer, Sales, Marketing, Maintenance etc.

Oct/2005 to Feb/2009 - ELECTROVIDRO SEVES (Large-sized Italian-French multinational manufacturing company of electric glass and injected composite – rubber - insulators for electric power transitions and distributions networks and glass blocks to civil construction)

Position: Quality Director and Engineering Director

Reported to the Worldwide Quality Director based in France.

Responsible for six divisions of the quality department: Quality Control, Engineering, Quality Assurance, HSE, Laboratory of Electromechanical Tests, and Metrics.

Responsible for maintaining the quality assurance system, carrying out internal and external audits, maintaining and monitoring quality levels, as well as for the internal quality committee.

Served clients during pre and post sales by monitoring pre-sales activities and technical discussions and evaluations on product behavior.

Selected and assessed local and overseas suppliers while taking into consideration Brazilian and Chinese suppliers – aimed at aligning quality versus production.

Member of the Group International Quality Committee, taking responsibility for setting quality levels of products and assembly accessories.

Apr/2004 to Oct/2005 - GENERAL ELECTRIC (Large-sized multinational company operating with casting and machining of parts for wind generators)

Position: Production and Logistics Director

Reported to the Supply Director of Cast Components based in Houston.

Business Unit Management; Manage, monitor and update the budget planning; Financial Management; Staff Management and Brazil and international Logistic.

Responsible for casting, quality control, machining, painting, finishing, and exporting of parts to the United States to assemble cast wind generators in Brazil.

Supervised casting in Matozinhos, in the state of Minas Gerais, and machining in Diadema, in the state of Sao Paulo, Brazil, as well as manufacturing “isolimiters” and inverters at AMETEK factory in Rosario, Argentina.

Carried out audits on every part not approved by quality control – parts that weighed approximately 10 tons.

Responsible for exporting parts manufactured in Rosario, Argentina, to the hydroelectric plant of Three Gorges Dan, in China.

Implemented ISO 9000 and ISO14000 Certification.

Jan/2002 to Feb/2004 - SHELL of BRAZIL (Large-sized multinational Oil and Gas Company)

Position: Quality Assurance and Environment Manager

Reported to the General Director of the Bijupira and Salema Project.

Managed the implementation of a quality assurance system and prepared the documentation of the ship extracting oil from Bijupira and Salema wells – FPSO.

Developed and managed the software of quality system management and documentation system to build and operate the FPSO ship.

Provided quality system with support on rebuilding FPSO ship in Singapore.

Established and implemented the quality system procedures.

Oct/2000 to Dec/2001 - IMPRENSA OFICIAL DO ESTADO DO RIO DE JANEIRO (Governmental agency)

Position: Quality Assurance Manager

Reported to the Chief Executive Officer.

Developed and implemented a Quality Assurance System.

Feb/00 to Oct/00 - GENERAL MOTORS of BRAZIL (Large-sized multinational automobile manufacturer)

Position: Quality Assurance Manager for Supplier Development

Reported to the quality Development Director for Latin America based in Mexico City.

Built capacity of General Motors worldwide suppliers by developing and implementing an improvement system for the quality system based on the following standards: QS 9000, ISO 9000 and ISO 14000.

Developed the Top Focus system (training program system) involving the senior management of General Motors Brazil suppliers.

Created and improved internal structures of the various suppliers’ quality systems to adjust requirements according to standards and General Motors International.

Jan/1987 to Nov/1999 - QUALITY SISTEMAS EMPRESARIAIS (Brazilian Consulting Company)

Position: Partner - Director

Responsible for Business System Projects - Quality and Management, for many clients.

Management of a multi-function group organized by the Brazilian Government that developed Brazilian Standards, based in the and FDA Standards and audits and consulting the Medical Devices Manufactures, specially the Blood Bags Standards, syringes, needles and others. Also it was focus the dental devices manufacture. Total action demanded almost 3 years.

EDUCATION

MBA Management – 1996

Quality Engineering Certificate – ASQ - American Society for Quality – 1987

Masters degree in Nuclear Mechanical Engineering – PUC (Pontifical Catholic University) – 1978

Bachelor in Mechanical Engineering – PUC (Pontifical Catholic University) – 1975

ADDITIONAL COURSES

Lean Six Sigma – ASQ

Systems for Quality Control Management – ASQ

Automation in Quality Control – ABCQ

People Leadership Management – IDEG

Penetrating Liquids and Magnetic Particles – IBQN

Introductory course on Nuclear Engineering – IBQN

Hydraulic Foundations – Racine Hydraulic

Quality Assurance – Engineering School of UFRJ (Federal do Rio de Janeiro University)

Quality Engineering in Japan – ABNT/BNDS

LANGUAGE SKILLS

Native Portuguese, Conversational in English and French.

Intermediate knowledge of Spanish and Italian.

MISCELLANIOUS

Published a book on quality systems called Quality Assurance in Brazil (Quality Assurance in Brazil).

Prepared handouts on quality for postgraduate courses in quality systems at Braz Cubas University.

INTERNATIONAL EXPERIENCE

FLORIDA, US – provided customer service on pre and post sales – Electrovidro, 2008 and 2009.

SHANGHAI, CHINA – assessed suppliers – Electrovidro, 2009.

NAPLES, ITALY – attended meetings and followed up on pre and post sales activities – Electrovidro, 2005 to 2009.

PARIS and VICHY, FRANCE – made technical trips to follow up on contracts and provide clients with support – Electrovidro, 2005 to 2009.

ROSARIO, ARGENTINA – managed the production area of a factory – General Electric, 2005.

PARIS and VICHY, FRANCE – provided training, shared know-how, transferred technology, and served clients – Electrovidro, 1976 to 1987.

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