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Manager Customer Service

Abbeville, South Carolina, United States
August 09, 2018

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Evelyn Jones

Walmart-Personnel Manager

Abbeville, SC 29620


Work Experience

Personnel Manager

Walmart - Greenwood, SC

May 2015 to Present

Communicates company personnel information and coordinates personnel-related activities by auditing personnel files, entering, checking.and processing payroll;coordinating recruiting,hiring,training,and evaluation processes; facilitating training and maintaining personnel and employment documentation.

Recruiting Coordinator

SYKES - Greenwood, SC

January 2012 to November 2014

Recruits all positions in the call center.

•Develops plans and time lines to meet client staffing needs.

•Interfaces and strengthens relationships with the HR department and Site Director to ensure employment needs are addressed in a timely fashion.

•Utilizes resume sourcing techniques and pre-screening abilities to identify potential candidates.

•Responsible for employment advertising (paper and internet), posts positions internally and externally and candidate screening.

•Develops relationships within the community to strengthen the Sykes brand.

•Develops networks with organizations to source for potential candidates.

•Interviews candidates.

•Schedules and coordinates interview times, dates and assessments.

•Identifies the best sourcing methods for respective positions.

•Participates in job fairs, open houses, and recruiting events.

•Negotiates offers and prepares offer letters.

•Performs reference checks, background checks and new hire paper work.

•Assists in the standardization of recruiting strategies. Collection Specialist Senior


September 2010 to November 2011

Contacted customers and determine reason for delinquency and assist the customer in resolving the issue.

• Made arrangement for payments to bring account current and follow up to ensure obligation is satisfied

• Ensured accounts are worked accordingly to business strategy and within Quality Assurance guideline.

• Educated the customer about the term of their contract.

• Compiled information of delinquent accounts status and prepare reports on collection activities for CFO

• Recommended accounts to be turned over to collection agencies or for litigation, prepare report to substantiate action to be taken

• Implemented procedures to increase cash flow

Credit and Collection Manager, Office Manager


Business Management

LaGuardia Community College


Additional Information

Key Skills

Negotiation & Management, Cash Application, Credit & Collection, Customer Service, Chargeback/ Adjustment, Financial Analysis Team Building/Leadership, Staff Training

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